JPMorgan Chase & Co.
Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.
As an Experience Design Senior Associate in Trust & Security – Consumer & Community Banking, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMorgan Chase's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.
Job responsibilities
Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
Apply advanced knowledge of information architecture and storyboarding to create user‑centric designs that enhance navigation, findability, and overall user satisfaction
Conduct data‑driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision‑making
Collaborate with cross‑functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
Assist in the analysis of market trends, user research studies, and user behaviour analyses to inform design decisions and contribute to the team's strategic thinking
Champion the user perspective while collaborating with Product Managers and Engineers to shape roadmaps, define requirements, and facilitate seamless handoff to engineering teams
Required qualifications, capabilities, and skills
3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services
Proven track record in product design, consistently championing the user perspective while collaborating with Product Managers and Engineers to shape roadmaps, define requirements, and facilitate seamless handoff to engineering teams
Proven ability to create visually appealing and functional designs using industry‑standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)
Demonstrated experience in designing and optimising user experiences across multiple platforms, including web, mobile, and other digital channels
Previous experience interpreting complex data and transforming it into actionable insights for informed decision‑making
Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences
Preferred qualifications, capabilities, and skills
Experience with FIDO2 credentials, authentication, and identity management
History of successfully shipping multiple digital products, with a portfolio that reflects it
Self‑directed, with the ability to plan, structure, and execute work to high standards of quality. Skilled in reviewing requirements, estimating deliverables, organising tasks and milestones, and proactively updating progress
Recognised for connecting people, ideas, and technology to identify and solve the right problems, fostering collaboration and innovation across cross‑functional teams
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As an Experience Design Senior Associate in Trust & Security – Consumer & Community Banking, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMorgan Chase's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.
Job responsibilities
Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
Apply advanced knowledge of information architecture and storyboarding to create user‑centric designs that enhance navigation, findability, and overall user satisfaction
Conduct data‑driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision‑making
Collaborate with cross‑functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
Assist in the analysis of market trends, user research studies, and user behaviour analyses to inform design decisions and contribute to the team's strategic thinking
Champion the user perspective while collaborating with Product Managers and Engineers to shape roadmaps, define requirements, and facilitate seamless handoff to engineering teams
Required qualifications, capabilities, and skills
3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services
Proven track record in product design, consistently championing the user perspective while collaborating with Product Managers and Engineers to shape roadmaps, define requirements, and facilitate seamless handoff to engineering teams
Proven ability to create visually appealing and functional designs using industry‑standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)
Demonstrated experience in designing and optimising user experiences across multiple platforms, including web, mobile, and other digital channels
Previous experience interpreting complex data and transforming it into actionable insights for informed decision‑making
Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences
Preferred qualifications, capabilities, and skills
Experience with FIDO2 credentials, authentication, and identity management
History of successfully shipping multiple digital products, with a portfolio that reflects it
Self‑directed, with the ability to plan, structure, and execute work to high standards of quality. Skilled in reviewing requirements, estimating deliverables, organising tasks and milestones, and proactively updating progress
Recognised for connecting people, ideas, and technology to identify and solve the right problems, fostering collaboration and innovation across cross‑functional teams
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