TEKsystems
Telecommunications Specialist
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Telecommunications Specialist
role at
TEKsystems .
We are seeking a Telecommunications Specialist to provide technical support to Telecommunications services including WAN, LAN, VPN, wiring LAN infrastructures, and wireless environment. You will join the team and perform data analysis, capture and review of metrics and provide reports to management.
Responsibilities
Administer multiple network service requests to vendors providing network services using advanced Telecom Expense Management software.
Schedule and coordinate network service installations based on project specifications.
Report and track daily tasks in Excel spreadsheets.
Follow ServiceNow tickets to closure.
Perform data analysis, capture, and review of metrics, and provide management reports as requested.
Managing extraction of data from ServiceNow to create next-day reports of outages.
Coordinating new upgrades and enhancements.
Execute the circuit implementation & disconnect lifecycle of assigned orders related to new installs, migrations, and disconnects.
Responsible for the ordering, tracking, and overall coordination required for circuit installations.
Support and work with Vendors on the day-to-day activities of the WAN escalations and assist in answering vendor calls.
Using provisioning tools to process customer service orders and activate service.
Understand all allied vendor and systems and processes from order submission to completion & troubleshooting.
Maintain a keen understanding of all vendors SLA's.
Pro-actively communicate progress, critical timelines, and delays/obstacles to Project Managers and Management and seek opportunities to improve processes.
Work with the ServiceNow ticketing system and vendor ticket reporting to ensure vendors resolve issues on time and close the requests on time.
Work Service Now Trouble Tickets and drive to closure.
Basic Qualifications
Associate's Degree and a minimum of 3 years of IT work experience; or additional 2 years of work experience can be substituted for the degree.
Minimum of 3 years of applicable network experience and support.
Strong knowledge of networking to include SD-WAN, data circuits, network troubleshooting.
Strong customer service experience as you will be instrumental in establishing customer relationships.
Experience with Service NOW.
Proficient with MS Office Suite, especially Excel and Teams.
Strong organizational skills.
Excellent communication skills, both written and verbal.
Strong project coordination skills and ability to manage multiple activities at the same time.
Trouble shooting knowledge of router, switch and modem connections and setup.
Remote connections using VPN, Putty and or SSH.
MUST be flexible and willing to work on-call, overnights and weekends as needed.
Location and Type Contract to Hire position based out of Raleigh, NC.
Pay $30.00 - $30.00/hr.
Benefits (summary)
Medical, dental & vision.
Critical Illness, Accident, and Hospital.
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available.
Life Insurance (Voluntary Life & AD&D for the employee and dependents).
Short and long-term disability.
Health Spending Account (HSA).
Transportation benefits.
Employee Assistance Program.
Time Off/Leave (PTO, Vacation or Sick Leave).
Application Deadline Dec 31, 2025.
Equal Opportunity The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr
Telecommunications Specialist
role at
TEKsystems .
We are seeking a Telecommunications Specialist to provide technical support to Telecommunications services including WAN, LAN, VPN, wiring LAN infrastructures, and wireless environment. You will join the team and perform data analysis, capture and review of metrics and provide reports to management.
Responsibilities
Administer multiple network service requests to vendors providing network services using advanced Telecom Expense Management software.
Schedule and coordinate network service installations based on project specifications.
Report and track daily tasks in Excel spreadsheets.
Follow ServiceNow tickets to closure.
Perform data analysis, capture, and review of metrics, and provide management reports as requested.
Managing extraction of data from ServiceNow to create next-day reports of outages.
Coordinating new upgrades and enhancements.
Execute the circuit implementation & disconnect lifecycle of assigned orders related to new installs, migrations, and disconnects.
Responsible for the ordering, tracking, and overall coordination required for circuit installations.
Support and work with Vendors on the day-to-day activities of the WAN escalations and assist in answering vendor calls.
Using provisioning tools to process customer service orders and activate service.
Understand all allied vendor and systems and processes from order submission to completion & troubleshooting.
Maintain a keen understanding of all vendors SLA's.
Pro-actively communicate progress, critical timelines, and delays/obstacles to Project Managers and Management and seek opportunities to improve processes.
Work with the ServiceNow ticketing system and vendor ticket reporting to ensure vendors resolve issues on time and close the requests on time.
Work Service Now Trouble Tickets and drive to closure.
Basic Qualifications
Associate's Degree and a minimum of 3 years of IT work experience; or additional 2 years of work experience can be substituted for the degree.
Minimum of 3 years of applicable network experience and support.
Strong knowledge of networking to include SD-WAN, data circuits, network troubleshooting.
Strong customer service experience as you will be instrumental in establishing customer relationships.
Experience with Service NOW.
Proficient with MS Office Suite, especially Excel and Teams.
Strong organizational skills.
Excellent communication skills, both written and verbal.
Strong project coordination skills and ability to manage multiple activities at the same time.
Trouble shooting knowledge of router, switch and modem connections and setup.
Remote connections using VPN, Putty and or SSH.
MUST be flexible and willing to work on-call, overnights and weekends as needed.
Location and Type Contract to Hire position based out of Raleigh, NC.
Pay $30.00 - $30.00/hr.
Benefits (summary)
Medical, dental & vision.
Critical Illness, Accident, and Hospital.
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available.
Life Insurance (Voluntary Life & AD&D for the employee and dependents).
Short and long-term disability.
Health Spending Account (HSA).
Transportation benefits.
Employee Assistance Program.
Time Off/Leave (PTO, Vacation or Sick Leave).
Application Deadline Dec 31, 2025.
Equal Opportunity The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr