Pho Prime, LLC
Customer Service & Marketing Representative (Entry Level)
Pho Prime, LLC, Smyrna, New York, United States
Customer Service & Marketing Representative (Entry Level) Address 448 Davis Road, Smyrna, NY, 13464, US Compensation $16.00 - $20.00/hour
Job Description
Climb to New Heights with a Career at New York Roofers – Now Hiring a Customer Service/Marketing Rep!
Position Title:
Customer Service & Marketing Representative (Entry Level) Company Name:
New York Roofers Salary Range:
$16–$20/hour (based on experience) Location:
Earlville, NY Industry:
Residential Roofing / Exteriors
Job Overview New York Roofers is seeking a reliable, friendly, and tech‑savvy Customer Service & Marketing Representative to join our growing team in Earlville, NY. This entry‑level role is ideal for someone who enjoys helping people, thrives in a fast‑paced environment, and is ready to grow with a company that truly values its employees. You’ll be the first point of contact for our customers and assist with light marketing tasks to help boost our brand presence. No prior roofing experience needed—just bring your positive attitude and we’ll provide the training.
Who We Are At New York Roofers, we’re more than just a roofing company—we’re a family. We specialize in high‑quality residential roofing and exterior services, and we’re known for treating our team with the same care and respect we offer our clients. From paid training and performance bonuses to company trips and a tight‑knit crew culture, we’re committed to helping every team member grow professionally and personally.
Responsibilities
Serve as the first point of contact for customers via phone, email, and online inquiries
Provide friendly, professional, and solution‑focused customer support
Schedule appointments and assist customers throughout the service process
Update customer records and track communication using CRM and digital tools
Assist with light marketing tasks including social media updates, follow‑up campaigns, and online reputation management
Coordinate with internal teams to ensure smooth service delivery
Maintain a positive and professional demeanor in every interaction
Qualifications
Strong customer service skills — this is the top requirement
Comfortable speaking on the phone and communicating clearly
Tech‑savvy and quick to learn new software tools
Highly organized with attention to detail
Positive attitude and a strong willingness to learn
No roofing knowledge required — we provide full training
Prior customer service experience is a plus but not required
$16–$20/hour based on experience
Weekly pay cycle
Performance‑based bonuses
Paid Time Off
Paid Parental Leave (Maternity & Paternity)
Paid Training
Uniforms provided
Annual Company Trips & Team Events
Schedule Full‑Time, Monday to Friday
Occasional flexibility may be required during peak season
Location On‑site role; remote work is not available for this position
Equal Employment Opportunity (EEO) Statement We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.
#SE25
#J-18808-Ljbffr
Job Description
Climb to New Heights with a Career at New York Roofers – Now Hiring a Customer Service/Marketing Rep!
Position Title:
Customer Service & Marketing Representative (Entry Level) Company Name:
New York Roofers Salary Range:
$16–$20/hour (based on experience) Location:
Earlville, NY Industry:
Residential Roofing / Exteriors
Job Overview New York Roofers is seeking a reliable, friendly, and tech‑savvy Customer Service & Marketing Representative to join our growing team in Earlville, NY. This entry‑level role is ideal for someone who enjoys helping people, thrives in a fast‑paced environment, and is ready to grow with a company that truly values its employees. You’ll be the first point of contact for our customers and assist with light marketing tasks to help boost our brand presence. No prior roofing experience needed—just bring your positive attitude and we’ll provide the training.
Who We Are At New York Roofers, we’re more than just a roofing company—we’re a family. We specialize in high‑quality residential roofing and exterior services, and we’re known for treating our team with the same care and respect we offer our clients. From paid training and performance bonuses to company trips and a tight‑knit crew culture, we’re committed to helping every team member grow professionally and personally.
Responsibilities
Serve as the first point of contact for customers via phone, email, and online inquiries
Provide friendly, professional, and solution‑focused customer support
Schedule appointments and assist customers throughout the service process
Update customer records and track communication using CRM and digital tools
Assist with light marketing tasks including social media updates, follow‑up campaigns, and online reputation management
Coordinate with internal teams to ensure smooth service delivery
Maintain a positive and professional demeanor in every interaction
Qualifications
Strong customer service skills — this is the top requirement
Comfortable speaking on the phone and communicating clearly
Tech‑savvy and quick to learn new software tools
Highly organized with attention to detail
Positive attitude and a strong willingness to learn
No roofing knowledge required — we provide full training
Prior customer service experience is a plus but not required
$16–$20/hour based on experience
Weekly pay cycle
Performance‑based bonuses
Paid Time Off
Paid Parental Leave (Maternity & Paternity)
Paid Training
Uniforms provided
Annual Company Trips & Team Events
Schedule Full‑Time, Monday to Friday
Occasional flexibility may be required during peak season
Location On‑site role; remote work is not available for this position
Equal Employment Opportunity (EEO) Statement We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.
#SE25
#J-18808-Ljbffr