Video Surveillance - Command Center Operator

SUMMARY This position is responsible for monitoring video-based alarms and responding to events by following strict Standard Operating Procedures (SOPs). This includes voicing down via onsite speakers, notifying designated contacts, and documenting incidents. Success in this role depends on the ability to stay focused during repetitive monitoring tasks and maintain strict adherence to procedures in a high-security, 24/7 monitoring environment.

JOB RESPONSIBILITIES

Monitor live video alarm events and follow established SOPs precisely

Use speaker systems to perform real-time voice-downs to deter suspicious activity

Notify clients, contacts, or emergency responders based on alarm response protocols

Review recorded video clips to confirm events and initiate appropriate response

Maintain accurate, time-stamped documentation for all alarm activity

Identify and elevate unusual or emergency situations per SOP guidelines

Ensure all alarms are processed within performance timeframes

Stay informed of customer-specific instructions and site configurations

Participate in training programs and system updates

Other duties may be assigned as operational needs require

COMPETENCIES/REQUIREMENTS

Strong attention to detail and sustained focus during repetitive tasks

High level of procedural discipline and SOP compliance

Clear and confident verbal communication, especially under pressure

Ability to remain alert in low-stimulus environments

Proficiency with video monitoring software and multi-screen systems

Fast and accurate typing and documentation

Flexible availability including nights, weekends, and holidays

Benefits

401(k) matching

Dental insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Vision insurance

Schedule

Hiring for first shift, swing shift and graveyard shifts.

8 hour shifts

Overtime pay

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