Genesys
Sr. Conversational AI Designer – Genesys
2 weeks ago Be among the first 25 applicants
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI‑powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Position Overview We are seeking a talented Voice UI Designer to join our Self‑service and AI team. This role combines conversational design expertise with technical implementation skills to create exceptional voice and chat experiences for our customers. The ideal candidate will have a deep understanding of voice user interface design, conversational AI, and the Genesys platform ecosystem.
Key Responsibilities Discovery & Solution Design
Lead discovery processes within the Self‑service and AI team to understand customer needs and identify optimal self‑service solutions
Conduct customer workshops to design tailored solutions leveraging Genesys and third‑party products
Document and estimate self‑service solutions with attention to technical feasibility and business requirements
Conversational Design & Development
Create and maintain sophisticated conversational design flows that optimize for intent detection, speech recognition, and directed dialogue
Design seamless handoff experiences from automated systems to human agents
Develop IVR solutions, bots, and routing applications for both speech and chat interactions
Collaborate with Genesys technical teams and business partners throughout the development lifecycle
Client Engagement & Presentation
Present and demonstrate proposed IVR solutions to stakeholders and clients
Adjust and update solution logic based on feedback and requirements changes
Conduct knowledge transfer sessions upon project completion
Facilitate solution adoption and ensure client success
Technical Excellence & Innovation
Stay current with evolving Genesys self‑service technology and third‑party bot platforms
Maintain expertise in AI technologies supported by professional services
Provide feedback to product teams regarding APIs, product features, documentation, and architectural improvements
Contribute to best practices and methodology development
Project Management & Collaboration
Create accurate development effort estimates in partnership with sales teams, engagement directors, and project managers
Collaborate effectively with cross‑functional teams including sales, technical implementation, and regional management
Contribute as a team player while maintaining high standards for deliverable quality
Required Qualifications Experience & Skills
3‑5 years of experience in voice UI design, conversational AI, or related field
Proven experience with IVR design and implementation
Strong understanding of speech recognition, natural language processing, and intent detection technologies
Experience with Genesys platform or similar contact center technologies
Proficiency in creating conversation flows and dialogue management
Technical Competencies
Knowledge of bot development platforms and AI/ML technologies
Understanding of API integration and technical architecture principles
Experience with customer workshop facilitation and solution presentation
Ability to translate business requirements into technical specifications
Soft Skills
Excellent communication and presentation abilities
Strong analytical and problem‑solving skills
Customer‑focused mindset with ability to understand complex business needs
Collaborative approach with cross‑functional teams
Adaptability to evolving technologies and methodologies
Preferred Qualifications
Experience with Genesys Cloud, PureEngage, or PureConnect platforms
Background in UX/UI design principles
Certification in conversational design or voice user interface design
Experience with Agile/Scrum methodologies
Previous consulting or professional services experience
Knowledge of additional languages for global customer support
What We Offer
Opportunity to work with cutting‑edge conversational AI technologies
Collaborative environment with industry experts
Professional development opportunities and technology training
Exposure to diverse client challenges across multiple industries
Competitive compensation and comprehensive benefits package
Compensation This role has a market‑competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance‑based bonus opportunities.
$104,700.00 – $194,300.00
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI‑Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre‑filled message and complete the requested information before sending. If you have any questions, please include them in your email.
Equal Opportunity Employer Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Seniority level
Not Applicable
Employment type
Full‑time
Job function
Design, Art/Creative, and Information Technology
IT Services and IT Consulting and Software Development
#J-18808-Ljbffr
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI‑powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Position Overview We are seeking a talented Voice UI Designer to join our Self‑service and AI team. This role combines conversational design expertise with technical implementation skills to create exceptional voice and chat experiences for our customers. The ideal candidate will have a deep understanding of voice user interface design, conversational AI, and the Genesys platform ecosystem.
Key Responsibilities Discovery & Solution Design
Lead discovery processes within the Self‑service and AI team to understand customer needs and identify optimal self‑service solutions
Conduct customer workshops to design tailored solutions leveraging Genesys and third‑party products
Document and estimate self‑service solutions with attention to technical feasibility and business requirements
Conversational Design & Development
Create and maintain sophisticated conversational design flows that optimize for intent detection, speech recognition, and directed dialogue
Design seamless handoff experiences from automated systems to human agents
Develop IVR solutions, bots, and routing applications for both speech and chat interactions
Collaborate with Genesys technical teams and business partners throughout the development lifecycle
Client Engagement & Presentation
Present and demonstrate proposed IVR solutions to stakeholders and clients
Adjust and update solution logic based on feedback and requirements changes
Conduct knowledge transfer sessions upon project completion
Facilitate solution adoption and ensure client success
Technical Excellence & Innovation
Stay current with evolving Genesys self‑service technology and third‑party bot platforms
Maintain expertise in AI technologies supported by professional services
Provide feedback to product teams regarding APIs, product features, documentation, and architectural improvements
Contribute to best practices and methodology development
Project Management & Collaboration
Create accurate development effort estimates in partnership with sales teams, engagement directors, and project managers
Collaborate effectively with cross‑functional teams including sales, technical implementation, and regional management
Contribute as a team player while maintaining high standards for deliverable quality
Required Qualifications Experience & Skills
3‑5 years of experience in voice UI design, conversational AI, or related field
Proven experience with IVR design and implementation
Strong understanding of speech recognition, natural language processing, and intent detection technologies
Experience with Genesys platform or similar contact center technologies
Proficiency in creating conversation flows and dialogue management
Technical Competencies
Knowledge of bot development platforms and AI/ML technologies
Understanding of API integration and technical architecture principles
Experience with customer workshop facilitation and solution presentation
Ability to translate business requirements into technical specifications
Soft Skills
Excellent communication and presentation abilities
Strong analytical and problem‑solving skills
Customer‑focused mindset with ability to understand complex business needs
Collaborative approach with cross‑functional teams
Adaptability to evolving technologies and methodologies
Preferred Qualifications
Experience with Genesys Cloud, PureEngage, or PureConnect platforms
Background in UX/UI design principles
Certification in conversational design or voice user interface design
Experience with Agile/Scrum methodologies
Previous consulting or professional services experience
Knowledge of additional languages for global customer support
What We Offer
Opportunity to work with cutting‑edge conversational AI technologies
Collaborative environment with industry experts
Professional development opportunities and technology training
Exposure to diverse client challenges across multiple industries
Competitive compensation and comprehensive benefits package
Compensation This role has a market‑competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance‑based bonus opportunities.
$104,700.00 – $194,300.00
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI‑Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre‑filled message and complete the requested information before sending. If you have any questions, please include them in your email.
Equal Opportunity Employer Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Seniority level
Not Applicable
Employment type
Full‑time
Job function
Design, Art/Creative, and Information Technology
IT Services and IT Consulting and Software Development
#J-18808-Ljbffr