Product Design Manager, Premium Design Job at Capital One in Richmond

Product Design Manager – Premium Design Capital One is seeking a Product Designer to join the Experience Design team. We’re passionate about creating memorable, meaningful product experiences that build Capital One’s brand and drive business advantage and innovation. The Experience Design team is at the forefront of enriching our customers’ digital and physical experiences. We champion a culture of collaboration, authenticity, and healthy critique, honouring diversity of thought, fostering belonging, and elevating one another. If you’re a creative innovator who embraces experimentation, learning, and a chance to change banking for good, we’d love to hear from you. About the Team The Premium Design team defines the gold standard for Capital One’s high‑spender customer experience ecosystem. Our work centers on creating highly useful, personalized, and high‑impact products. This role is essential for driving the vision and crafting exceptional, end‑to‑end experiences that evolve and enhance the customer journey, delivering best‑in‑class card experiences and lifestyle benefits. As a key member, you will collaborate closely with design craft leads and cross‑functional partners to push creative boundaries while ensuring significant business impact and compelling customer value. Role Expectations As a Product Designer, you’ll combine craft expertise and leadership skills with an understanding of our customers and the business to co‑create innovative solutions to complex problems and influence product strategy. Key Competencies Product Design Expertise: Demonstrate a high degree of skill in product design, leveraging a variety of skills across interaction, visual and service design; collaborate with cross‑functional partners to inform the use of appropriate tools, platforms, frameworks and design systems; create artifacts such as journey maps, blueprints, high‑fidelity designs and prototypes. Leadership: Lead design projects, directing and delegating work for junior team members; build strong partnerships with cross‑functional stakeholders; mentor and help mature the overall product design practice at Capital One. Human‑Centered: Navigate the needs of partners and stakeholders; use critical‑thinking skills that factor in data, research insights, scalability and tech constraints; ensure the team focuses on customer‑centered and inclusive design solutions. Business‑Focused: Apply product and process proficiency to draw relevant insights on customers, competitors and market trends; shape a shared point of view for teams and stakeholders. Problem‑Solving: Understand tech, data capabilities and emerging technologies; use this knowledge to inform work and help the cross‑functional team move faster and navigate technical limitations for impactful solutions. Collaboration: Leverage a rich network of partnerships across lines of business and the organization to foster collaboration, share solutions, bridge gaps, and drive product strategy. Communication: Present work across levels and functions using a human‑centered approach that integrates design frameworks, data and research insights to articulate a compelling point of view influencing strategic decision‑making and direction at senior levels. The ideal candidate has a strong portfolio demonstrating leadership, process, results, and impact. Basic Qualifications At least 5 years of experience in a Product Design role. At least 5 years of experience in design and prototyping tools such as Figma. Preferred Qualifications At least 6 years of experience in a Product Design role. At least 6 years of experience in design and prototyping tools such as Figma. Experience working with and contributing to an established design system. Experience collaborating with product, tech and business partners. Experience leading design projects or teams. Experience working in heavily regulated, data‑heavy problem spaces. At this time, Capital One will not sponsor a new applicant for employment authorization for this position. Salary Chicago, IL: $144,000 – $164,400 for Manager, Design McLean, VA: $158,400 – $180,800 for Manager, Design New York, NY: $172,800 – $197,200 for Manager, Design Richmond, VA: $144,000 – $164,400 for Manager, Design Candidates hired in other locations will be subject to the pay range associated with that location, and the actual annualized salary offered will be reflected in the candidate’s offer letter. This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Incentives may be discretionary or non‑discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Eligibility varies based on full‑time or part‑time status, exempt or non‑exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. Seniority level Mid‑Senior level Employment type Full‑time Job function Design, Art/Creative, and Information Technology No agencies please. Capital One is an equal‑opportunity employer (EOE, including disability/veteran) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website for employment opportunities or to apply for a position and require an accommodation, please contact Capital One Recruiting at 1‑800‑304‑9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and used only as required to provide needed reasonable accommodations. For technical support or questions about Capital One’s recruiting process, please send an email to Careers@capitalone.com. Capital One does not provide, endorse or guarantee and is not liable for third‑party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). #J-18808-Ljbffr