The Walt Disney Company is hiring: eCommerce Specialist - Video Chat, DC, (Orlan

eCommerce Specialist - Video Chat, DC, (Orlando, FL) - Bench Full Time

Job ID: 1307866BR | Location: Orlando, Florida, United States | Business: Walt Disney World Resort | Date posted: Dec. 27, 2025

Job Summary: eCommerce Specialist - Video Chat, Disney Central, (Orlando, FL) - Full Time. Do you have a passion for providing world class Guest Service? Join the Disney Central Team as a eCommerce Specialist - Video Chat Cast Member!

eCommerce Specialist - Video Chat Cast Members are entrusted with assisting Guests with their accessibility needs, supporting account setup, general vacation questions, and concerns regarding services for Guests with disabilities. You will also support Guests with their digital experience through the website and the My Disney Experience application.

Cast selected for this role will attend a paid training class with performance assessments. Operating hours are Sunday through Saturday, 06:45 a.m. to 11:15 p.m. This is an hourly position in an inbound contact center at Disney Central in Orlando, Florida. The starting pay rate is $20.10 /hour.

Responsibilities:

• Proactively answer Guest accessibility-related questions and make recommendations for Guests with disabilities to improve support.
• Communicate efficiently through video/phone calls and balance multiple chat interactions while remaining engaged.
• Maintain integrity during intensified interactions and difficult conversations, making confident decisions and raising concerns when needed.
• Meet required departmental metric expectations and efficiency goals when handling Guest accounts.
• Complete all required company training and compliance courses.
• Be flexible with work schedule, including overtime, weekends, and holidays.

Basic Qualifications:

• Sales and Service Experience in a customer service or contact center environment with knowledge and interest of Disney property, products & services.
• Demonstrate technical abilities and computer proficiency; ability to learn and work with various systems and applications, including Microsoft Office and Guest Service Suite.
• Able to handle confidential information and provide conflict resolution through a balance of integrity and partner resourcing.
• Strong written, verbal, and interpersonal communication skills.
• Comfortable asking discovery questions to acquire relevant information from Guests to resolve which accessibility service(s) are the best fit or may require further medical consultation/evaluation.

Preferred Qualifications:

• Experience in related roles such as Guest Services or Guest Relations with knowledge of Walt Disney World Services for Guests with Disabilities.
• Ability to reframe Guest objections while upholding policies in a courteous manner.
• Bilingual.
• Knowledge of Theme Parks, Guest, and Cast Tools is a plus: Disneyland App, My Disney Experience, Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya.

Required Education:

• High school diploma or equivalent.

Additional Information:

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers, including individuals with disabilities and veterans. If you have a disability and need a reasonable accommodation to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request.

The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.