Audience Operations Specialist Job at CNN in New York

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Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

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Overview

The Audience Operations Specialist plays a critical role in optimizing and managing the day-to-day operations of CNN’s Audience organization. You will own process improvements, drive cross‑functional alignment, and ensure seamless execution across a 24/7 global publishing environment. This role supports multiple Audience teams, including Homepage Programming, Off‑platform, Newsletters, and Content Experience, helping maintain the operational foundation that powers CNN’s digital presence.

Responsibilities

• Own and optimize shift scheduling systems for all Audience teams, ensuring coverage across global time zones and publishing platforms.
• Design and maintain clear, consistent calendars and trackers to align coverage and communication across teams.
• Lead process improvements for scheduling workflows and coverage models; collaborate with Product/Tech to enhance tooling.
• Develop and implement centralized communications frameworks and hubs; drive adoption across editorial, product, and operations teams.
• Manage Audience team distribution lists and ensure accurate membership for smooth communication.
• Coordinate and execute cross‑functional projects from planning through implementation, maintaining timelines and deliverables.
• Produce executive‑ready materials, including presentations and strategic documentation that simplify complex information for leadership.
• Partner with stakeholders to ensure alignment on priorities, timelines, and operational processes.
• Lead onboarding coordination for Audience teams, including process optimization and resource development.

Qualifications

• Highly organized and detail‑oriented, with strong time‑management and multitasking skills.
• Effective communicator who can collaborate across editorial, product, and operations teams; strong presentation skills are a plus.
• Comfortable navigating dynamic, fast‑paced news environments with 24/7 global coverage needs.
• Proactive problem solver who anticipates operational challenges and addresses them before they impact workflows.

How We Get Things Done

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

In compliance with local law, we are disclosing the compensation for roles in locations where legally required. Pay Range: $64,400.00 - $119,600.00 salary per year. Other rewards may include annual bonuses, short‑ and long‑term incentives, and program‑specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and sick time and vacation.

Location

New York, NY