NWN
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Responsibilities
We are seeking a talented and experienced Level 2 Audio-Visual (AV) Technician with expertise HP Poly, Crestron and Cisco Video hardware, Msft Teams, Zoom and Webex meeting platform experience to join our dynamic team. This on-site role involves providing advanced technical support, troubleshooting, maintenance, and setup of AV equipment, particularly focusing on the mentioned systems. The ideal candidate will contribute their in-depth knowledge to ensure flawless AV experiences for various events, meetings, and presentations.
- Utilize expertise in configuration and troubleshooting to set up and maintain complex AV systems for conferences, meetings, and events.
- Provide advanced technical support for Video Conferencing Systems, Crestron systems including setup, configuration, testing, and troubleshooting of various complex audio-visual systems.
- Collaborate with clients and leadership to gather AV requirements and ensure seamless execution of AV setups.
- Troubleshoot and resolve intricate technical issues related to AV systems, signal flow, control interfaces, projectors, cameras, microphones, and speakers.
- Conduct thorough pre-event testing and quality checks of AV equipment to guarantee optimal performance and reliability.
- Assist in the design and implementation of AV solutions, recommending equipment upgrades and configurations to enhance user experiences.
- Maintain an organized inventory of AV equipment, documenting changes, repairs, and needed refresh cycles.
- Contribute to the creation of user guides, additional training of room operation, training materials, and documentation for AV equipment operation and troubleshooting.
- Stay informed about the latest developments in AV technologies, including Crestron, and contribute to keeping the organization at the forefront of industry advancements.
- Provide L2 technical support to employees working from the MSIG NY office, working closely with the MSIG technology team while doing so.
- Follow MSIG policies, standards, SLAs, and guidelines to provide technical support using the provided MSIG resources and tools.
- Provide offsite support to town hall videoconferences upon request.
- Assist with onboarding and off boarding related tasks for the NY office.
Qualifications
- High school diploma or equivalent; relevant technical certifications (e.g., CTS, AMX ACE, Cisco, Polycom, Biamp) highly desirable. Required
- 3+ years of hands‑on experience in audio‑visual technology, specifically with HP Poly, Cisco Video Conferencing, and Crestron systems. Required
- Proficiency in configuring and operating a wide range of AV equipment, including projectors, displays, video conferencing systems, audio mixers, cameras, and control interfaces. (Medium proficiency)
- Solid understanding of audio and video signal flow, cabling, and connectors (Medium proficiency)
- Excellent problem‑solving skills and ability to diagnose and resolve complex technical issues under pressure.
- Strong interpersonal and communication skills, capable of maintaining professional interactions with clients and team members.
- Detail‑oriented with a commitment to delivering top‑tier AV experiences.
- Ability to work both independently and collaboratively in a fast‑paced, dynamic environment.
- Physical capability to lift and move AV equipment and perform setup and breakdown tasks as needed.
- Maintain valid driver’s license
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