Encore is hiring: Event Operations Supervisor- Audio Visual- TradeWinds Resort,

Event Operations Supervisor – Audio Visual – TradeWinds Resort, St Pete Beach

Position Overview

The Operations Supervisor leads floor operations with a focus on customer service, staff leadership, and development. The Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. The position reports to the DET, DOO, or Operations Manager.

Key Job Responsibilities

• Organizes the daily floor activities to ensure the timely set up, refresh, and removal of equipment.
• Performs daily floor management, including directing the workflow of technicians and assisting management with labor needs and scheduling.
• Participates in crew scheduling with venue management and Workforce, focusing on talent-to-task, business levels, and unique event or client requirements.
• Ensures flowsheets are updated and properly completed.
• Works with the team to establish coordinated communications for event management.
• Attends venue meetings as needed (e.g., daily banquet event order meetings, pre‑ and post‑conference meetings).
• Assists management in ensuring team members comply with Operational Excellence.
• Provides suggestions for scheduling and operational efficiencies.

Customer Service

• Provides excellent service, striving to exceed the expectations and needs of internal and external customers by following Encore’s Service Standards.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Fosters and maintains the hotel/client relationship.
• Assists management in ensuring team members comply with Encore’s Service Standards.

Training / Staff Development

• Assists in training technicians on all floor activities.
• Assists in training technicians on venue operational standards and Encore’s service and operational standards.
• Serves as a mentor for new hires.
• Provides guidance and understanding of a technician’s career journey.
• Models and reinforces a positive working environment centered around company values.

Event Technology

• Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
• Troubleshoots technical issues and resolves problems quickly as they arise.
• Complies with all Company security and safety measures.
• Ensures equipment is secure from theft and/or damage while in use.
• Performs preventative maintenance on equipment to keep it presentable and functional.
• Leads the team in proper security, storage, transport, and maintenance of equipment.
• Participates in physical inventory count processes as requested.

Job Qualifications

• Bachelor’s degree is preferred.
• 3–5 years of customer service or hospitality experience is preferred.
• 3–5 years of audio‑visual experience is required.
• Internal applicants must meet all training and certification requirements set by Encore’s Global Learning Training Program.
• External applicants must complete all required training and certifications within 60 days of the start date.
• Knowledge of technical theory.
• Advanced problem‑solving skills.
• Experience leading workflows and team members.
• A valid driver’s license is required for positions that may operate company vehicles.
• Additional DOT requirements may apply where relevant.
• Must be able to lift up to 50 lbs.

Competencies

• Deliver World Class Service – Hospitality, Ownership
• Do The Right Thing – Manages Ambiguity
• Drive Results – Directs Work, Achieves Goals
• See The Big Picture – Financial Acumen
• Value People – Builds Effective Teams

Physical Requirements

Sitting up to 3 hours, standing up to 5 hours, walking up to 5 hours, stooping up to 3 hours, crawling up to 3 hours, kneeling up to 3 hours, bending up to 3 hours, reaching up to 3 hours, climbing 0‑1 hour, grasping 4‑5 hours. Lifting 0‑15 lbs continuously; 16‑50 lbs frequently; 51‑100 lbs occasionally; over 100 lbs occasionally. Carrying 0‑15 lbs continuously; 16‑50 lbs frequently; 51‑100 lbs occasionally; over 100 lbs never. Auditory/visual requirements include close vision continuously, distance vision continuously, color vision frequently, peripheral vision occasionally, depth perception frequently, hearing continuously.

Work Environment

Work is performed in a hotel/convention center or warehouse environment with moderate exposure to outdoor temperatures, dirt, sand, dust, moderate to noisy volume levels, and exposure to heights via lifts and ladders. Working hours include irregular hours and on‑call status (days, evenings, weekends, holidays). Appearance guidelines per Encore are required.

Hiring Details

Hourly Pay Range: $20.09 – $24.60

Seniority Level: Mid‑Senior level

Employment Type: Full‑time

Job Function: Management and Manufacturing

Industries: Events Services