Jobs via Dice is hiring: Unified Communication AV Specialist in Chicago

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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Hexaware Technologies, Inc., is seeking a qualified professional to support audio‑video technology in shared spaces, conference rooms, and offices.

What Working at Hexaware offers

Hexaware is a dynamic and innovative IT organization committed to delivering cutting‑edge solutions to our clients worldwide. We foster a collaborative and inclusive work environment where every team member is valued and empowered to succeed. We provide access to a wide array of tools that enhance your professional profile, excellent growth opportunities, and work‑life balance.

What would you do?

Position: Unified Communication AV Specialist

Location: Chicago, IL (Onsite)

Position Overview

The Unified Communications (UC) Audio‑Video (AV) Specialist is responsible for maintaining and supporting AV technology in shared spaces, conference rooms, and offices. The role focuses on delivering exceptional meeting services with a white‑glove approach, including troubleshooting video endpoints, projectors, connection cables, phones, and third‑party conferencing solutions. The specialist maintains accurate inventory records, updates room signage and user instructions, and provides user training and support, with a strong customer‑service orientation.

Key Responsibilities

• Understand AV systems integration with network components (wired and wireless) and collaboration platforms such as Microsoft Teams, Zoom, and Webex.
• Conduct regular room checks to ensure all AV equipment is fully operational.
• Troubleshoot audio and video conferencing systems including Crestron, Polycom, Mersive Solstice, projectors, screens, touch panels, and cables.
• Deliver excellent customer service, maintaining professionalism and calmness in all interactions.
• Possess deep knowledge of Microsoft Teams meetings, including settings, configurations, and troubleshooting.
• Develop and provide clear end‑user documentation and instructions for equipment use in shared spaces.
• Identify defective or failed equipment and elevate issues to advanced AV support as needed.
• Maintain and update in‑room instructions and service desk documentation.

Qualifications

• 1-4 years of experience in AV support with a focus on white‑glove service and basic troubleshooting of conference room equipment.
• Experience supporting and documenting third‑party conferencing solutions such as Microsoft Teams and Cisco.
• Strong presentation and customer‑service skills with the ability to remain composed and helpful under pressure.
• Commitment to following established standards, policies, and procedures.
• Eagerness to learn new skills and technologies.
• Excellent oral and written communication skills.
• Strong organizational skills and attention to detail.
• Good interpersonal skills to effectively collaborate with users and team members.

Equal Opportunities Employer

Hexaware Technologies is an equal opportunity employer. We are dedicated to providing a work environment free from discrimination and harassment. All employment decisions at Hexaware are based on business needs, job requirements, and individual qualifications. We do not discriminate based on race including colour, nationality, ethnic or national origin, religion or belief, sex, age, disability, marital status, sexual orientation, parental status, gender reassignment, or any other status protected by law. We encourage candidates of all backgrounds to apply.

Find out more at Hexaware.com.