Community Manager Job at The Community Builders, Inc. in Saint Paul

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About The Community Builders, Inc. (TCB)

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential.

Position Description

Under the direction of the Regional Director of Property Management, the Community Manager is responsible for all phases of community operations and on-site team performance. The role manages company objectives and the property operating budget with primary goals of increasing cash flow, balancing the budget, maintaining physical assets, and providing a quality living environment with superior customer service for residents. The Community Manager establishes and sustains a positive, productive relationship with the property’s team, ensuring adherence to TCB’s Mission Statement, policies, and procedures, and compliance with regulatory requirements.

Property Assignments

Lexington Commons

Vicksburg Commons / Lake Shore

Essential Functions

• Develop and manage operating budgets, billing processes, operating reports, and all accounting functions including invoicing and expense tracking; monitor revenue transactions and rent collection; handle nonpayment of rent processes; follow up and report on collection agency activities.
• Leasing procedures and compliance with the Affluent Fair Housing Marketing Plan and other regulatory requirements; approve and submit employee time sheets; enact cost‑control measures as needed.
• Oversee upkeep of property curb appeal, annual apartment inspections, market‑ready units, safety and preventive maintenance, preparation for local, state, or federal audits; monitor the work order system and document risk‑management incidents.
• Provide outstanding customer service to residents, ensuring timely communication of all relevant information; follow up on service requests or complaints, including violations of building rules or resident policies.
• Work closely with Community Life staff and resident associations/groups to provide and advertise activities and services available on site and in the local area, fostering community well‑being.
• Recruit, train, coach, manage, and motivate team members; provide evaluations and HR recommendations.
• Participate in corporate committee operations and attend trainings, seminars, and conferences.
• Available for emergencies, on‑call duties, resident functions, and weekends as needed.

Knowledge, Skills & Abilities

• Excellent budget and financial management skills.
• Knowledge of all regulatory programs, policies, and Federal Housing Laws and Guidelines.
• Proficient with Microsoft Word, Excel, Outlook, and Yardi or other industry software.
• Excellent verbal and written communication skills.
• Knowledge of Federal Fair Housing Laws & Guidelines is a plus.
• Demonstrated excellent customer service skills.
• Second‑language proficiency is a plus.
• Leadership skills and understanding of effective employee development.

Physical Demands & Work Environment

Ability to move around the building or site; able to lift up to 50 pounds; work outdoors; occasional travel to local sites may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education & Experience

BA/BS and 5+ years in a progressive career path in Residential Property Management, Hotel, Hospitality, or Retail Management required, with 2 years in a supervisory or management role. Industry designations such as COS, LIHTC, ARM®, CPMC®, etc., are preferred.

Benefits

• Medical, dental, and vision insurance.
• 12 paid holidays & tenure‑based PTO accruals.
• Employer contributions to Health Savings Accounts.
• Company‑paid Life & Disability Insurance.
• 403(b) retirement plan with company match.
• Tax‑advantaged accounts: commuter/parking, medical & dependent care FSA.
• Hospital & Critical Illness Insurance.
• Confidential 24/7 Employee Assistance Program.
• Salary: $55k‑$65k.

The Community Builders is an equal opportunity employer.