Community Manager Job at Hackster.io in Lexington

Community Manager

Join to apply for the Community Manager role at Hackster.io—an Avnet company that leads the most impactful social platform in the electronics engineering sector.

Key Responsibilities

• Own the member funnel from visitor → follower → signup → confirmed → verified → Pro.
• Design, launch, and optimize nurture campaigns that encourage user milestones (first project, contest streaks, daily visit streaks, first webinar, enriched profile).
• Define, track, and report on conversion metrics across the funnel.
• Develop the Hackster Pro program into a robust sub‑community of elite members.
• Manage the Pro gig offering and payment process, ensuring reliability, fairness, and transparency.
• Curate exclusive Pro experiences at conferences and industry events.
• Collaborate with partners to deliver exclusive pro‑only perks and early access opportunities.
• Position Hackster Pro as an aspirational membership pinnacle with clear benefits and recognition.
• Own daily community content curation, identifying high‑quality community projects that meet the Media Lead’s standards for technical excellence.
• Amplify projects by creating internal briefs, promotional copy, and visual assets for social media.
• Work with the Global Talent Scout to manage the execution and delivery of Pro Gig content, ensuring quality assurance and adherence to internal deadlines.
• Be accountable for overall member experience (NPS/CSAT). Gather and synthesize member and Pro feedback to inform the Media Lead and Product team on critical UX improvements.
• Manage and moderate core technical community channels (Discord, forums) to act as the knowledgeable and professional voice of Hackster.
• Execute campaigns and tactics that drive key user milestones (visitor, follower, signup) and run related A/B tests.
• Work directly with the Media Team to ensure seamless onboarding and activation of newly recruited Pro members and their content.
• Collaborate closely with the Product team on platform UX and bug reporting and provide the Media team with ready‑to‑use promotional leads from the community.
• Document all standard operating procedures (SOPs) for content management, moderation, and member support to create a reproducible playbook for future global scaling.

Success Metrics

• Volume and quality of curated content flagged and amplified by the Media team.
• Consistency and quality of front‑line community support (e.g., response times in Discord).
• Growth in key user milestones (first project completion, content streaks).
• Positive community sentiment scores (NPS/CSAT) and reduction in friction points.

Who You Are

• 2+ years of professional experience in community management, content moderation, marketing execution, or technical support.
• Metrics‑aware with a basic understanding of growth metrics (conversion rates, daily active members) and the ability to use data to prioritize content and community efforts.
• Technical literacy with a strong interest in or working knowledge of the active players and technical platforms (IoT, AI, Robotics) in the embedded electronics industry.
• Execution focus—excellent organizational skills and attention to detail required to manage content pipelines, enforce guidelines, and meet multiple deadlines.
• Excellent written communication skills; experienced in creating clear, concise documentation and internal reports.

Work Experience

• Typically 3+ years with a bachelor’s degree or equivalent.

Education And Certification(s)

• Bachelor’s degree or equivalent experience that provides comparable knowledge and job skills.

Benefits

• Generous Paid Time Off
• 401(k) and Pension Plan
• Paid Holidays
• Family Support (Paid Leave, Surrogacy, Adoption)
• Medical, Dental, Vision, and Life Insurance
• Long‑term and Short‑term Disability Insurance
• Health Savings Account / Flexible Spending Account
• Education Assistance
• Employee Development Resources
• Employee Wellness, Leadership Development and Mentorship Programs

Benefits listed above may vary depending on the nature of your employment with Avnet.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Avnet is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex (including pregnancy), age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other characteristic protected by law. This policy of non‑discrimination also applies to religious dress and grooming practices. Avnet will accommodate employee religious dress standards and grooming practices that do not result in undue hardship for the Company. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center at (888) 994‑7669.