Lantower Residential is hiring: Community Manager - Bullhouse in Durham

Overview

Community Manager – Bullhouse at Lantower Residential is an hourly, non‑exempt position responsible for managing a community’s financial, operational, and resident satisfaction goals. FLSA Status: Hourly/Non‑Exempt

Department: Property Management | Supervisor’s Title: Regional Manager

Lantower Residential, a subsidiary of H&R REIT, develops and manages apartment communities across the Sunbelt markets in the U.S. We focus on people; our job is to make people feel at home, whether they live in a community or work on our team. We offer competitive benefits, training opportunities, and flexible time off.

Key Responsibilities

• Creates an environment of cooperation, enthusiasm, and professionalism among associates, residents, and supplier partners.
• Builds high‑performing teams by interviewing, hiring, onboarding, coaching, and setting goals to improve engagement, retention, and performance.
• Leads daily sales huddles and coaching to enhance leasing performance, resident satisfaction, and revenue.
• Partners with the Maintenance Supervisor to align maintenance and onsite operations, ensuring high occupancy and resident experience.
• Assigns tour zones and home responsibilities, walks zones to maintain standards, and resolves deficiencies.
• Manages property operations to meet or exceed occupancy, expense, and CNOI goals.
• Maintains financial performance through variance reporting, PO execution, invoicing, expense monitoring, and revenue‑generating strategies.
• Analyzes market conditions, occupancy trends, and pricing to recommend rent adjustments and retention programs.
• Monitors resident events, social media, and reviews; aligns activities with company standards.
• Collaborates with marketing to develop programs that improve the customer experience and promote the Lantower brand.
• Uses property management and CRM systems to track community movement, applications, move‑ins/out, service requests, and resident communications.
• Works with Central Finance to resolve delinquent and prepaid research, eviction processes, and notice delivery.
• Performs other duties as assigned.

Organizational Responsibilities

• Follow and comply with company policies, SOPs, and departmental standards.
• Practice proper safety techniques and report injuries promptly.
• Maintain knowledge of leasing laws, Fair Housing, and collection practices.
• Identify opportunities to improve selling and customer service; support community efficiency and productivity.
• Stay current on property management systems and technologies.

Working Conditions

• Work in office and onsite; willing to travel between properties and to other regions.
• Flexible schedule, weekend work required, occasional overnight stays.
• Physical exposure to outdoor elements and varied temperatures.
• Must have reliable transportation, a valid driver’s license, and automobile insurance.

Physical Demands

• View computer screens and documents for extended periods.
• Lift or carry up to 20 pounds.
• Walk, stand, sit, and climb stairs while touring the community.

Requirements

• High school diploma or GED; Minimum 3+ years in multi‑family industry with a team managing preference.
• Minimum 2 years supervisory/managerial experience.
• Proven people leadership, hiring, coaching, and goal communication.
• Initiative, strong customer and vendor communication, and problem‑solving skills.
• Financial statement knowledge and data‑driven decision making.

Knowledge, Skills, and Abilities

• Development and motivation of teams with a positive hiring track record.
• Effective onboarding and one‑on‑one coaching for performance improvement.
• Strong interpersonal, verbal, and written communication with residents, associates, and vendors.
• Time management, organization, and multitasking under stress.
• Financial reporting interpretation and utilization of data for business decisions.
• Strategic crisis management and problem‑solving.
• Detail orientation, initiative, and adaptability to changing priorities.
• Social media content creation and engagement.
• Proficiency in property management systems such as Entrata, SmartRent, EliseAI, and Microsoft Office suite.

Job Details

• Seniority Level: Mid‑Senior level
• Employment Type: Full‑time
• Job Function: Marketing and Sales