Content Strategist Job at Texas Health and Human Services in Austin

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Date: Dec 9, 2025

Location: AUSTIN, TX

Job Title: Information Specialist IV

Functional Title: Content Strategist

Agency: Health & Human Services Comm

Department: CHIEF INFORMATION OFFICE

Posting Number: 11930

Closing Date: 03/09/2026

Posting Audience: Internal and External

Occupational Category: Business and Financial Operations

Salary Group: TEXAS-B-22

Salary Range: $4,801.16 - $7,761.50 (per month)

Pay Frequency: Monthly

Shift: Day

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Nonexempt

Job Location City: AUSTIN

Job Location Address: 4601 W GUADALUPE ST

Selected candidate must be willing to work from an HHS office located in Austin, Texas designated by the hiring manager.

Essential Job Functions

• Researches and gathers information from subject-matter experts to create original content and adapt technical material for non-technical audiences. Writes and edits content for multiple platforms, including intranet, newsletters, emails and presentations. Ensures all content meets accessibility standards and usability best practices for diverse audiences, applying user experience principles to organize and present information clearly and effectively. Coordinates with IT leadership to draft messages, such as CIO communications and technology adoption updates. (30%)
• Supports planning and execution of IT engagement initiatives, including webinars, training sessions and information dissemination events. Coordinates logistics for virtual and in-person events, including scheduling, invitations and technical setup. Tracks project milestones and deliverables using Microsoft Planner, Excel and Teams to ensure deadlines are met, and monitors participation and feedback to evaluate effectiveness and recommend improvements. (20%)
• Manages shared email mailboxes and responds to inquiries promptly. Sends targeted IT announcements and ad hoc communications as needed, and tracks new information to update agency documentation for accuracy and relevance. (15%)
• Edits and proofreads content for grammar, spelling, punctuation and adherence to AP and HHS style guidelines. Collaborates with subject-matter experts to confirm technical accuracy and validate facts, while performing manual link verification to ensure all references and resources are current and functional. Rewrites complex or technical language into clear, concise and reader-friendly text. (15%)
• Meets with IT business units and other departments to gather requirements and align communication strategies. Provides guidance on SharePoint structure, navigation and content organization to improve usability and resource accessibility, and coordinates cross-departmental communication efforts to ensure consistent messaging and timely information sharing. (10%)
• Creates visually appealing layouts for digital communications using tools such as Canva, PowerPoint, InDesign and Photoshop. Ensures all designs comply with HHS branding standards and accessibility requirements, and works with IT teams to integrate graphics and multimedia elements into intranet, SharePoint content, emails, presentations and other deliverables. (5%)
• Performs other duties as assigned. (5%)

Knowledge, Skills And Abilities (KSAs)

• Ability to proactively coordinate business needs.
• Ability to juggle multiple business needs and tight deadlines.
• Ability to research and prepare information on time.
• Ability to implement basic user experience principles to elicit strong end user materials.
• Ability to analyze and interpret technical information.
• Ability to translate strategy and objectives into copy that is meaningful and actionable.
• Ability to understand the agency’s programs, target audiences and differentiators, and distill it into a messaging framework.
• Ability to write for diverse audiences and different types of media and formats.
• Ability to develop long- and short-form copy, including headlines, email subject lines, etc.
• Knowledge of AP Style guidelines.
• Knowledge of content marketing and journalistic-style writing.
• Knowledge of generative AI, use and best practices.
• Ability to collaborate effectively and work independently.
• Ability to learn new technologies and software.
• Ability to effectively communicate both verbally and in writing.
• Ability to identify and incorporate industry best practices and trends.
• Ability to resolve customer issues with a focus on customer satisfaction.
• Ability to recognize potential problems or delays early and proactively develop plans to avoid delays.
• Ability to establish goals, objectives and timelines.

Initial Screening Criteria

• Graduation from an accredited four-year college or university with major coursework in journalism, marketing, communications or a related field. One year of appropriate experience may be substituted for the required education on a year-for-year basis.
• Minimum three (3) years’ experience working with Microsoft O365 apps.

Additional Information

• Selected candidates must be legally authorized to work in the U.S. without sponsorship.
• Selected candidate must be willing to work from an HHS office located in Austin, designated by the hiring manager.
• Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual.

ADA Accommodations

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks And Work Eligibility

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form.

Telework Disclaimer

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.