Marketing Content Specialist Job at Closinglock in Austin

Marketing Content Specialist

Company Overview

Closinglock is modernizing the real estate world’s way of transferring information and funds to eliminate wire fraud and provide a secure, easy‑to‑use platform for title companies, law firms, and other financial services. We act in the long‑term best interests of our customers by understanding their needs and challenges. To date, we have protected over $250B+ in funds related to residential property transactions and our platform is used by clients in all 50 states and across 42 countries.

About The Role

We’re looking for a Marketing Content Specialist to develop high‑impact, customer‑facing content that supports onboarding, usage, and long‑term success with Closinglock’s products. This role is ideal for a strong writer and visual storyteller who enjoys creating practical, helpful content—from one‑pagers and decks to training videos and knowledge‑base resources. You’ll work closely with our Senior Customer Lifecycle Marketing Manager, Product Marketing, and Customer Success teams to turn product features and workflows into clear, engaging content customers actually use.

What You’ll Do

• Create customer‑facing content that supports onboarding, adoption, and product usage, including product one‑pagers, quick‑start guides, customer‑ready decks, knowledge‑base articles, and short‑form and long‑form product training videos.
• Translate product features and workflows into clear, benefit‑driven content that helps customers be successful.
• Plan, script, and record training and educational videos, including screen recordings and on‑camera walkthroughs.
• Edit and produce videos suitable for a knowledge base, email, or in‑app distribution.
• Maintain a consistent visual and tonal style across customer content.
• Use Canva templates and existing brand guidelines to design polished, on‑brand content quickly and efficiently.
• Collaborate with Marketing to evolve templates as needed while maintaining consistency.
• Work with Customer Success and Product Marketing to identify common customer questions, friction points, and training needs and turn them into content.
• Continuously improve and update content based on product changes and customer feedback.

What You Bring

• 1+ years of experience in a content creation, enablement, or customer education role (B2B SaaS preferred).
• Exceptional writing and editing skills; able to simplify complex concepts and write clearly for customers.
• Strong design sensibility and experience creating content using Canva or similar tools.
• Comfortable and confident being on camera to create training and educational videos.
• Experience creating instructional, educational, or enablement content for product, customer, or training content.
• Organized and self‑directed – able to manage multiple content projects at once.
• Collaborative mindset and openness to feedback.
• Interest in customer experience, product adoption, and lifecycle marketing.

Perks & Benefits

• Competitive salary
• Equity compensation
• Medical, dental, vision, and life insurance
• Unlimited PTO
• 401(k) match
• Maternity/paternity leave
• Fully‑subsidized downtown parking
• Weekly lunch stipend
• Full access to onsite gym and locker rooms
• Monthly team get‑togethers (lunches, social events, sports outings, etc.)

Equal Opportunity Employer

Closinglock is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.