The Restaurant Store, LLC is hiring: UX/UI Design Manager in Lititz

Job Summary

At WebstaurantStore, we help businesses thrive. From everyday supplies to hard-to-find products and services, we’re focused on making it easier for our customers to run their operations efficiently, profitably, and with confidence.

We’re looking for a Product Design Manager to lead a small team of designers shaping Webstaurant’s digital experiences across our website, app, and chat. You’ll guide product designers through discovery and delivery, helping them create intuitive, high-quality solutions that make our platforms more effective and easier to use.

You’ll have a proven track record of leading a small team (3+) and know how to balance hands-on design work with coaching, developing designers, fostering collaboration, and partnering with engineering to bring experiences to life.

Responsibilities

Creative / Practice (35%)

• Provide clear creative direction and actionable feedback to help designers grow their craft and critical thinking.
• Partner closely with teams to shape product strategy and ensure design solutions meet user and business goals.
• Maintain a high bar for quality across design outputs; interaction, visual, and experience.
• Guide discovery work and help teams make smart tradeoffs between scope, impact, and quality.

People (35%)

• Mentor and coach designers, supporting growth through regular feedback, and goal planning.
• Foster a culture that values curiosity, collaboration, and craft.
• Help designers stay connected to customer needs and product outcomes.
• Partner with senior design leadership on hiring, performance, and development plans

Business (20%)

• Translate product goals and customer insights into design priorities and deliverables.
• Facilitate alignment and communication between design, product, and development.
• Advocate for design and customer experience in team planning and decision-making.
• Support cross-functional initiatives that improve product usability, consistency, and performance.

Operations (10%)

• Help evolve team processes to improve clarity, efficiency, and collaboration.
• Contribute to and help maintain shared systems like design libraries and documentation.
• Ensure projects are scoped, tracked, and delivered smoothly.