User Experience Designer Job at The Peerless Group | Federal Capture Management

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POSITION TYPE: 1099 Contract, 6 months to 1 year (Possible extension based on performance and program need)

LEVEL: Junior to Mid-Level

TRAVEL: Expected, but infrequent

UX/UI Designer | Customer Portal

Overview

Our client is seeking a UX/UI Designer to lead the design, usability, and continuous improvement of a customer-facing portal. This role focuses on understanding customer needs, translating requirements into intuitive user experiences, and delivering validated design solutions that align with established brand guidelines. You will work closely with stakeholders, customers, and internal teams to define journeys, create prototypes, and improve overall portal usability.

Key Responsibilities

• Lead discovery efforts to define customer portal user personas through structured stakeholder and customer interviews
• Plan and conduct interviews, including defining agendas and synthesizing qualitative findings
• Develop customer portal storyboards, site maps, and functional flows based on user needs and business requirements
• Facilitate workshops with purchasers and stakeholders to define and validate key customer journeys
• Create customer journey maps that reflect real user workflows, decision points, and success criteria
• Design visual systems and UI standards for the customer portal using brand guidelines and approved requirements
• Ensure consistency with applicable style guidelines
• Produce high-fidelity UI mockups and interactive prototypes based on validated journeys and feedback
• Evaluate the existing customer portal to identify UX gaps and usability issues
• Develop clear, prioritized recommendations to improve usability and customer experience
• Plan and execute usability testing using prototypes
• Analyze usability data and translate findings into actionable design improvements
• Produce usability reports and present insights to stakeholders

Required Qualifications

• B.S. in UX/UI, Graphic Design or equivalent field of study
• 3-5 years of proven experience in UX and UI design for web-based or customer-facing portals
• Strong experience conducting user research, including interviews and usability testing
• Ability to synthesize research findings into personas, journey maps, and design artifacts
• Demonstrated experience creating site maps, storyboards, and user flows
• Strong visual design skills with experience building and maintaining design systems or style guides
• Experience producing interactive prototypes and UI mockups
• Ability to clearly document design decisions and present findings to technical and non-technical stakeholders
• Familiarity with heuristic evaluation methods and usability best practices
• Strong collaboration and facilitation skills

Preferred Qualifications

• Experience working within established brand and enterprise design guidelines
• Prior experience improving or redesigning an existing customer portal
• Experience working with distributed or cross-functional teams
• Familiarity with accessibility and inclusive design principles
• Experience supporting SaaS, managed services, or enterprise customer platforms
• Customer journey maps and storyboards
• Visual design and style guide
• Interactive UI prototypes
• Usability testing results and analysis
• Usability reports and enhancement recommendations
• Heuristic evaluation of the existing customer portal