Product and User Experience Researcher Job at AssetMark in Charlotte

Product and User Experience Researcher role at AssetMark.

AssetMark is a leading wealth management platform dedicated to empowering independent financial advisors. Our mission is to enable financial advisors to make a profound difference in the lives of their clients. Over 10,000 advisors rely on AssetMark for our investment offerings, innovative technology, and expert services. We are an integrated team of technologists, investment professionals, and operations experts working to keep our clients at the forefront of wealth management.

We operate in the wealth management space—an industry with deeply complex workflows that desperately needs great product experience design. You'll have the opportunity to learn from experienced leaders while contributing to products that make a real difference in the lives of financial advisors and their clients.

We can consider candidates for this position who are able to accommodate a hybrid work schedule and are close to our Charlotte, NC office.

Responsibilities

• Broad mixed-methods user research experience
• Have worked on successful SaaS products, in addition to 0-1 product development
• Focus on customer needs and goals, scenarios, tasks flows
• Favor customer impact over perfect solutions
• Have interest and experience in product and market research, in addition to design research

The Job / What You’ll Do

• Own the user research program and operations
• Work in partnership with Design, Product and Engineering leads to frame user problems, business opportunities
• Design research studies that address user and customer behavior
• Deeply understand our users, customers, products, market and business
• Facilitate stakeholder and customer feedback sessions, 1:1 interviews and focus groups
• Communicate insights and learnings to cross-functional partners and stakeholders
• Mentor product managers, designers and engineers on how to collaborate in product discovery
• Mature our processes and playbooks for research

Education & Experience

• 5+ years applied research experience for software design
• Educational background in human-computer interaction, computer science, psychology, anthropology or related field.
• Experience with both qualitative and quantitative User Research
• Experience with a broad range of research tools and frameworks, including, but not limited to: UserTesting, Maze, Qualtrics, Design Sprints, Jobs to be Done, etc.
• Preferred: Interactive Prototyping or Design experience, Financial Services experience, R and/or Python

What We Offer

• Direct, demonstrable impact to the business and customer
• Resources to tackle meaty problems and opportunities

Compensation

Base Salary range for this position is between $110,000-$132,000.

This information reflects a base salary range that AssetMark reasonably expects to pay for the position based on a number of factors which may include job-related knowledge, skills, education, experience, and actual work location. This position will also be eligible for additional variable incentive compensation and competitive benefits.

Legal

Candidates must be legally authorized to work in the US to be considered. We are unable to provide visa sponsorship for this position.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Equal Opportunity Employer

As an Equal Opportunity Employer, AssetMark is committed to building a diverse and inclusive workplace where everyone feels valued.