Sendbird is hiring: Visual & Marketing Designer in San Mateo

Visual & Marketing Designer – Sendbird

Join us to build the AI workforce of tomorrow. Sendbird is an omnichannel AI agent platform that elevates the customer experience through autonomous support & sales conversations, keeping humans in the loop for complex inquiries and re‑engaging customers with proactive messages. Trusted by 4,000+ leading apps—including Match Group, Rakuten, Yahoo, and Coupang—Sendbird powers over 7 billion messages every month.

About The Role

We’re seeking a Marketing Designer who can craft strategic marketing messages through clear and effective visual communication. In this role, you’ll design across ads, social media, email, sales materials, and more, with a strong focus on both content structure and visual quality. We’re looking for someone who can maintain brand consistency while producing high‑impact, persuasive content efficiently and independently.

What You Will Do

• Create marketing-focused visual content such as digital ads, social media assets, email campaigns, and event materials
• Design and structure editorial content with clarity—ebooks, brochures, proposals, etc.
• Produce both digital and print‑ready content for sales enablement and customer support
• Design visual assets and mockups tailored to campaign or client needs
• Support event/conference‑related landing pages in collaboration with marketing and product
• Build and maintain reusable design templates and lightweight systems for recurring content
• Identify design needs independently, prioritize them, and lead end‑to‑end execution

What You Bring

• Strong ability to structure visual content for clear and effective communication
• Skilled at collaborating with marketing and sales teams to translate business needs into design
• Proven experience designing editorial and marketing materials (ebooks, brochures, decks, etc.)
• Degree in Visual Communication, Graphic Design, or equivalent hands‑on experience
• Minimum of 8 years of experience in marketing and content design
• Proficient in Figma, Photoshop, Illustrator, and similar design tools
• Able to work cross‑functionally with clarity and independence
• Comfortable communicating design intent and feedback in both Korean and English

Added Value

• Understanding of SaaS or AI‑based products and related content strategy
• Familiarity with web publishing or front‑end implementation
• Experience working in a fast‑paced, startup environment with strong ownership mindset
• Close collaboration experience with content creators, marketers, and copywriters

What We Offer Includes (but Is Not Limited To)

• 20 days PTO, 13 paid US company holidays, 7 sick days, 1 volunteer day, plus 2 rest/rejuvenation days and birthday day off
• Company‑subsidized medical, dental, and vision insurance (100% for the employee, 80% for dependents)
• Flexible Spending Accounts or Health Savings Accounts, depending on your selected health insurance plan
• Equity program
• 401(k) program
• Parental leave
• Life and disability insurance
• Be Your Best Self Boost: Annual stipend of $3,500 (prorated by start date) for expenses ranging from professional development classes and training, to mental health services, gym memberships, and more.

Pay Transparency

For cash compensation, we set standard ranges based on function, level, and geographic location. A reasonable estimate of the current salary range for this role is $160,000.00 - $190,000.00. We consider several factors, including skill sets, experience, training, licensure, certifications, and other business needs that may cause your specific offer to vary.

Flexible Work Policy

We offer a flexible work schedule. Employees within an hour’s commute range of their local office are required to be present in the office at least three days per week. Some roles may require more frequent in‑office time. Discuss office time requirements with your manager.

What Diversity And Inclusion Mean To Us

There is no such thing as a perfect candidate. The best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity and equal employment opportunities. We encourage you to apply if this role excites you.

About Sendbird

Combining omnichannel AI with award‑winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale. Trusted by 4,000+ leading apps—including DoorDash, Match Group, Noom, and Yahoo Sports—Sendbird powers over 7 billion conversations every month, offering exceptional reliability, security, and compliance that meet enterprise‑level demands. Headquartered in California, Sendbird is backed by ICONIQ, SoftBank, Tiger Global, Y Combinator, and other reputable investors.