Epsilon is hiring: Lead, Technical Writer in Boston

Overview

We are seeking a highly experienced Lead, Technical Writer to support the development and automation of technical documentation for our software products. This role will focus on creating clear, accurate, and user-friendly content. It involves using automation and intelligent technology solutions to improve documentation workflows, including release notes and product guides.

Key Responsibilities

• Define and maintain documentation standards, style guides, and best practices.
• Compose and edit high-quality technical content, including product documentation, release notes, and API guides.
• Design and implement automated workflows for generating release notes and product documentation using AI tools.
• Collaborate with engineering and product teams to integrate documentation automation into CI/CD pipelines.
• Partner with product managers, developers, and UX teams to ensure documentation aligns with product functionality and user needs.
• Contribute to the evolution of documentation processes across the organization.
• Continuously improve documentation quality through user feedback and analytics.

Required Qualifications

• 8+ years in technical writing for software products, with at least 3 years in a senior role.
• Proven experience in automating documentation workflows, including release notes and product guides.
• Hands‑on experience with AI‑driven documentation tools and CI/CD pipelines and automation frameworks.
• Bachelor's degree in Technical Communication, Computer Science, or related field (or equivalent experience).

Preferred Qualifications

• Experience with scripting languages (Python, JavaScript) for automation.
• Familiarity with AI/ML concepts and their application in content generation.
• Knowledge of cloud platforms and SaaS environments.

Base Salary : $87,100 - $173,700

Actual compensation within the range will be dependent upon, but not limited to the individual's skills, experience, qualifications, location and application employment laws. The salary pay range is subject to change and may be modified at any time.

The application deadline for this job posting is 2 / 11 / 2026 .

Equal Employment Opportunity Statement

Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.

For San Francisco Bay and Los Angeles Areas : Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.

#LI-NK1