Customs Brokerage Coordinator / Entry Writer Job at Mohawk Global in Atlanta

Customs Brokerage Coordinator / Entry Writer

Join to apply for the Customs Brokerage Coordinator / Entry Writer role at Mohawk Global.

Base pay range

$55,000.00/yr - $70,000.00/yr

Who We Are: Mohawk Global is a 300-person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting. Our business practices are driven daily by our three core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally.

We pride ourselves in being a highly employee‑centric organization that truly puts our people and customers first. At Mohawk, these aren’t just words; they are values we put into action through our daily behaviors. We have been certified as a “Great Place To Work” for the past twelve years.

Position Summary

The Customs Brokerage Coordinator supports the customs brokerage team by playing a vital role in ensuring smooth import operations through the accurate and compliant processing of customs entries. This role requires regular interaction with clients, U.S. Customs and Border Protection (CBP), and internal departments to deliver efficient and reliable service. Success is defined by maintaining accuracy, meeting performance KPIs, and continuously developing expertise in customs brokerage best practices.

Essential Duties & Responsibilities

• Prepare and process customs entries for inbound shipments, ensuring accuracy and compliance with U.S. Customs & Border Protection (CBP) and Partner Government Agency (PGA) regulations.
• Review and verify shipment documentation, including invoices, packing lists, and other required forms.
• Maintain communication with clients to provide release updates and address inquiries.
• Problem‑solve and coordinate with importers, CBP, PGAs to address shipment holds, exams, and other clearance‑related issues.
• Collaborate with internal departments, including Compliance, Transportation and Operations, to ensure timely resolution of shipment issues and adherence to company standards.
• Finalize shipment files with billing details and prepare invoices for customs brokerage services.
• Meet established KPIs for accuracy, timeliness, and client satisfaction.

Desired Skills / Experience

• College degree (Associate or Bachelor) preferred; major/concentration in logistics, supply chain, business, accounting or related field.
• 2 years of customs brokerage experience required.
• Working knowledge of CargoWise logistics platform strongly preferred.
• Comfortable working with large, complex entries subject to FDA and Section 232.
• Self‑motivated, creative thinker with a high level of enthusiasm and desire to exceed customer expectations.
• Excellent interpersonal and communication skills, verbal and written.
• Strong attention to detail and accuracy.
• Working knowledge of standard Microsoft Office programs (Excel, Word, Outlook).

Mohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Seniority level: Entry level | Employment type: Full‑time | Job function: Management and Manufacturing | Industries: Transportation, Logistics, Supply Chain and Storage.

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