ONWARD SEARCH is hiring: AI UX Service Designer in Wilmington

We’re partnering with a leading financial services company to find a talented AI Service Experience Designer. This onsite opportunity, 3 months plus with the opportunity to extend/convert, offers an exciting chance to leverage your expertise in user experience, service design, and artificial intelligence to transform internal workflows.

Join a dynamic team committed to innovation and efficiency as you help reimagine how work gets done within a major industry player.

AI Service Experience Designer Responsibilities:

• Develop visual representations of end-to-end business processes to improve service delivery and identify opportunities for AI-driven innovation.
• Collaborate with multidisciplinary teams to understand user needs and work with Engineers to create low-code workflows and AI solutions.
• Ensure that AI-enabled workflows comply with security, audit, and compliance standards.
• Stay updated on industry trends and incorporate best practices into team projects.
• Facilitate workshops to gather customer insights and identify areas for improvement throughout the user journey.

AI Service Experience Designer Qualifications:

• 5 + years of experience in Service or Experience Design, focusing on comprehensive user journeys.
• 2 + years designing AI-enabled workflows and customer experiences.
• Proven ability to create journey maps, service blueprints, and storyboards for complex processes.
• Experience in Financial Services, Healthcare, or similar regulated industries.
• Portfolio required showing Service Design Blueprints derived from Research, Journey Maps, User Research Samples, AI Enablement Case Studies, AI-enabled or Automation-focused Case Studies strongly preferred.
• Must have a solid understanding of User-Centered Design Principles, Python, JavaScript, APIs, HTML, CSS, excellent Visual Design skills.

Perks and Benefits:

• Medical, Dental, and Vision Insurance.
• Life Insurance.
• 401(k) Program.
• Commuter Benefit.
• eLearning and Ongoing Training.
• Education Reimbursement.
• Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks.

If you meet the qualifications and are excited about this opportunity, apply today! Our Team will connect with you to discuss next steps, support you through the interview process, and advocate for your success.