Phoenix Suns
Senior Product Marketing Manager, Digital Fan Engagement
Phoenix Suns, Phoenix, Arizona, United States, 85003
Mortgage Matchup Center
Phoenix, AZ
Job Summary Player 15 Group – the sports & entertainment company behind the
Phoenix Suns (NBA) ,
Phoenix Mercury (WNBA) ,
Valley Suns (G League) , and
Mortgage Matchup Center
— is redefining the industry standard. Headquartered in downtown Phoenix and engaging fans across the world, Player 15 Group is driven by possibility, innovation, and the desire to create memorable moments for our fans and community. Our culture is anchored in purpose‑driven leadership and fueled by individuals who bring passion, creativity, and vision to everything they do. We challenge convention, amplify voices, and create experiences that resonate well beyond the final buzzer. This is where talent meets purpose and bold ideas become reality.
What You Will Do
Lead the strategy and execution for fan monetization campaigns tied to digital engagement, rewards programs, and loyalty initiatives.
Own and optimize our mobile app roadmap by working with our app developer; enhancing rewards program integration, loyalty offers, subscription access, and in-app purchases.
Own and optimize relationships with our app developer and 3P vendor integrations, creating a roadmap for feature enhancements and new functionality, ensuring that functionality and fan engagement is aligned.
Develop a business plan for a Suns & Mercury rewards programme, leveraging existing PHX ID program, built for driving fan acquisition, retention, and incremental revenue (concessions, merchandise, upgrades, offline interactions).
Create app GTM campaigns that drive adoption, gamification, monetised fan experiences, and promotions tied to PHX ID functionality.
Develop and execute Suns+ / Merc+ subscription strategy: drive awareness, sign-ups, retention, and upsell through targeted campaigns, leveraging exclusive content and premium experiences.
Work cross‑functionally with Brand Marketing, Creative, Content, Lifecycle Marketing, and Social to ensure monetization, PHX ID, and Suns+ / Merc+ strategies are cohesive across all mediums.
Work with Business Intelligence and Lifecycle Marketing to identify fan segments and deliver personalised offers, loyalty experiences, and subscription campaigns to drive incremental value.
Provide campaign insights and summaries of the effectiveness of digital campaigns with a focus on revenue impact, program growth, PHX ID adoption, and Suns+ / Merc+ performance (subscriber growth, churn reduction).
Work closely with Lifecycle Marketing to develop data‑driven, full‑funnel campaign strategies that drive revenue through fan membership, loyalty, rewards programme adoption, PHX ID engagement, and subscription revenue from Suns+ / Merc+.
Develop campaigns using testing, segmentation, creative, and content strategy to optimise for conversions, rewards participation, retention, and subscription upgrades.
Research latest trends and best practices in digital monetization, loyalty, subscriptions, and rewards platforms, applying them to PHX ID and Suns+ / Merc+ adoption strategies.
Collaborate with Product Marketing Manager, Digital Partner Engagement on Partnerships on subscription‑driven activations (e.g., sponsor offers bundled with Suns+ / Merc+) and sellable digital inventory.
What We Need from Our Senior Product Marketing Manager, Digital Fan Engagement
Strong understanding of the digital landscape, including loyalty programmes, rewards marketing, fan monetisation, subscription strategy, analytics, and digital commerce.
Experience working on mobile app product marketing, app releases and product launches and working with app developers and integration partners.
A curious, innovative, and entrepreneurial mindset, focused on understanding the fan journey and turning engagement into monetisation opportunities across PHX ID, Rewards, and Suns+ / Merc+.
Experience with CRM, data‑analytics, loyalty or rewards platforms, and subscription lifecycle management.
Exceptional communications and marketing experience demonstrating success in monetisation campaigns, loyalty programme development, and subscription growth.
Experience / Education Requirements
6+ years of experience working on/with mobile apps and associated technologies.
Bachelor’s Degree.
Relevant Platform Certifications.
What You Can Expect The work environment characteristics described here are representative of those that must be met by
Senior Product Marketing Manager, Digital Fan Engagement
to optimally perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to transit throughout the arena for long periods of time.
Must be able to carry on a conversation both on the phone and in person.
Ability to Read, Write & Speak in English.
Wide range of full‑time benefit options including
Medical, Dental and Vision coverage.
Life and Disability options.
Vacation, sick and holiday leave programmes.
Perks:
Discounts at Fanatics Team Shop.
Tickets available for Phoenix Suns and Phoenix Mercury games.
Visit our Culture page to learn more about our culture and work environment.
Player 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, colour, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Please note this job description is not crafted to cover, or contain, a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
For questions about this career opportunity, please contact the People & Culture Recruiting team at recruiting@suns.com.
#J-18808-Ljbffr
Job Summary Player 15 Group – the sports & entertainment company behind the
Phoenix Suns (NBA) ,
Phoenix Mercury (WNBA) ,
Valley Suns (G League) , and
Mortgage Matchup Center
— is redefining the industry standard. Headquartered in downtown Phoenix and engaging fans across the world, Player 15 Group is driven by possibility, innovation, and the desire to create memorable moments for our fans and community. Our culture is anchored in purpose‑driven leadership and fueled by individuals who bring passion, creativity, and vision to everything they do. We challenge convention, amplify voices, and create experiences that resonate well beyond the final buzzer. This is where talent meets purpose and bold ideas become reality.
What You Will Do
Lead the strategy and execution for fan monetization campaigns tied to digital engagement, rewards programs, and loyalty initiatives.
Own and optimize our mobile app roadmap by working with our app developer; enhancing rewards program integration, loyalty offers, subscription access, and in-app purchases.
Own and optimize relationships with our app developer and 3P vendor integrations, creating a roadmap for feature enhancements and new functionality, ensuring that functionality and fan engagement is aligned.
Develop a business plan for a Suns & Mercury rewards programme, leveraging existing PHX ID program, built for driving fan acquisition, retention, and incremental revenue (concessions, merchandise, upgrades, offline interactions).
Create app GTM campaigns that drive adoption, gamification, monetised fan experiences, and promotions tied to PHX ID functionality.
Develop and execute Suns+ / Merc+ subscription strategy: drive awareness, sign-ups, retention, and upsell through targeted campaigns, leveraging exclusive content and premium experiences.
Work cross‑functionally with Brand Marketing, Creative, Content, Lifecycle Marketing, and Social to ensure monetization, PHX ID, and Suns+ / Merc+ strategies are cohesive across all mediums.
Work with Business Intelligence and Lifecycle Marketing to identify fan segments and deliver personalised offers, loyalty experiences, and subscription campaigns to drive incremental value.
Provide campaign insights and summaries of the effectiveness of digital campaigns with a focus on revenue impact, program growth, PHX ID adoption, and Suns+ / Merc+ performance (subscriber growth, churn reduction).
Work closely with Lifecycle Marketing to develop data‑driven, full‑funnel campaign strategies that drive revenue through fan membership, loyalty, rewards programme adoption, PHX ID engagement, and subscription revenue from Suns+ / Merc+.
Develop campaigns using testing, segmentation, creative, and content strategy to optimise for conversions, rewards participation, retention, and subscription upgrades.
Research latest trends and best practices in digital monetization, loyalty, subscriptions, and rewards platforms, applying them to PHX ID and Suns+ / Merc+ adoption strategies.
Collaborate with Product Marketing Manager, Digital Partner Engagement on Partnerships on subscription‑driven activations (e.g., sponsor offers bundled with Suns+ / Merc+) and sellable digital inventory.
What We Need from Our Senior Product Marketing Manager, Digital Fan Engagement
Strong understanding of the digital landscape, including loyalty programmes, rewards marketing, fan monetisation, subscription strategy, analytics, and digital commerce.
Experience working on mobile app product marketing, app releases and product launches and working with app developers and integration partners.
A curious, innovative, and entrepreneurial mindset, focused on understanding the fan journey and turning engagement into monetisation opportunities across PHX ID, Rewards, and Suns+ / Merc+.
Experience with CRM, data‑analytics, loyalty or rewards platforms, and subscription lifecycle management.
Exceptional communications and marketing experience demonstrating success in monetisation campaigns, loyalty programme development, and subscription growth.
Experience / Education Requirements
6+ years of experience working on/with mobile apps and associated technologies.
Bachelor’s Degree.
Relevant Platform Certifications.
What You Can Expect The work environment characteristics described here are representative of those that must be met by
Senior Product Marketing Manager, Digital Fan Engagement
to optimally perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to transit throughout the arena for long periods of time.
Must be able to carry on a conversation both on the phone and in person.
Ability to Read, Write & Speak in English.
Wide range of full‑time benefit options including
Medical, Dental and Vision coverage.
Life and Disability options.
Vacation, sick and holiday leave programmes.
Perks:
Discounts at Fanatics Team Shop.
Tickets available for Phoenix Suns and Phoenix Mercury games.
Visit our Culture page to learn more about our culture and work environment.
Player 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, colour, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Please note this job description is not crafted to cover, or contain, a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
For questions about this career opportunity, please contact the People & Culture Recruiting team at recruiting@suns.com.
#J-18808-Ljbffr