University of North Florida
User Experience Strategist
University of North Florida, Jacksonville, Florida, United States, 32290
Join to apply for the
User Experience Strategist
role at
University of North Florida
Join to apply for the
User Experience Strategist
role at
University of North Florida
General Description Reporting to the Director of Operational Excellence and Continuous Improvement, this position will play a pivotal role in advancing UNFs operational excellence by embedding user-centered design principles into continuous improvement initiatives. This role supports data collection, synthesizes insights, and collaborates across departments to enhance the experience of students, faculty, and staff through data-informed process and service improvements.
Job Description User Voice Collection and Analysis
Lead user-centered project improvement initiatives to uncover pain points, needs, and opportunities across academic, administrative, and support areas and workflows.
Design and execute multi-channel feedback and data collection efforts such as interviews, surveys, focus groups, quantitative analysis, etc.
Assist in UX research with faculty partners.
Advocacy and Project Management
Advocate for the voice of the user in all phases of process design, technology deployment, and service enhancement.
Effectively manage multiple projects, meet deadlines, and communicate progress to stakeholders.
Stay current on user-centered/UX/human-focused trends and tools and introduce innovative methods to elevate the quality and impact of operational excellence and design efforts.
Data Synthesis and Insight Generation
Organize and analyze qualitative and quantitative feedback.
Apply techniques such as basic statistical analysis, segmentation, and root cause analysis.
Contribute to triangulation of data sources and linking insights to actionable insights, outcomes, and KPIs.
Translate insights into actionable recommendations that inform process redesign, technology enhancements, and service delivery improvements.
Monitor and analyze feedback loops, usage data, and performance metrics to evaluate the effectiveness of implemented changes.
Teamwork, Collaboration, and Engagement
Design a repeatable, sustainable process for executing operational excellence projects with campus partners.
Build relationships by creating trust with campus partners/users through setting expectations on process and deliverables.
Use various communication techniques and prepare materials to showcase work and share insights with rationale and storytelling.
Actively seek and use ideas and feedback to strategically guide delivery.
Support collaboration cross-functionally with IT, administrative operations, academic departments, and student services to align experience improvements with university strategic goals.
Support the facilitation of workshops to help build a culture of data-informed decision-making.
Support recruitment and facilitation of student-led focus groups and surveys.
Supervision Exercised
Supervises student workers involved in experiential roles (e.g., secret shoppers, data analysts).
Supervision Received
Reports to the Director of Operational Excellence and Continuous Improvement.
Receives general guidance on strategic priorities and project objectives, while exercising independent judgement in the planning and execution of user-centered design activities.
Program Direction and Development
Advise higher management regarding current trends in supporting users in a diverse administrative and academic environment.
Statement of Responsibility for Confidential Data
Adheres to the policies set forth by the University.
Compliance
Background Check required; may also require a credit check in conjunction with the University’s policy.
Responsible Employee
Holder of this position is designated as a Responsible Employee pursuant to Title IX. Must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the Title IX Administrator or any divisional Title IX Coordinator.
Seniority level Entry level
Employment type Full-time
Job function Business Development and Sales
Industries Higher Education
Referrals increase your chances of interviewing at University of North Florida by 2x
Get notified about new Strategist jobs in
Jacksonville, FL .
Jacksonville, FL $97,000.00-$200,000.00 5 days ago
#J-18808-Ljbffr
User Experience Strategist
role at
University of North Florida
Join to apply for the
User Experience Strategist
role at
University of North Florida
General Description Reporting to the Director of Operational Excellence and Continuous Improvement, this position will play a pivotal role in advancing UNFs operational excellence by embedding user-centered design principles into continuous improvement initiatives. This role supports data collection, synthesizes insights, and collaborates across departments to enhance the experience of students, faculty, and staff through data-informed process and service improvements.
Job Description User Voice Collection and Analysis
Lead user-centered project improvement initiatives to uncover pain points, needs, and opportunities across academic, administrative, and support areas and workflows.
Design and execute multi-channel feedback and data collection efforts such as interviews, surveys, focus groups, quantitative analysis, etc.
Assist in UX research with faculty partners.
Advocacy and Project Management
Advocate for the voice of the user in all phases of process design, technology deployment, and service enhancement.
Effectively manage multiple projects, meet deadlines, and communicate progress to stakeholders.
Stay current on user-centered/UX/human-focused trends and tools and introduce innovative methods to elevate the quality and impact of operational excellence and design efforts.
Data Synthesis and Insight Generation
Organize and analyze qualitative and quantitative feedback.
Apply techniques such as basic statistical analysis, segmentation, and root cause analysis.
Contribute to triangulation of data sources and linking insights to actionable insights, outcomes, and KPIs.
Translate insights into actionable recommendations that inform process redesign, technology enhancements, and service delivery improvements.
Monitor and analyze feedback loops, usage data, and performance metrics to evaluate the effectiveness of implemented changes.
Teamwork, Collaboration, and Engagement
Design a repeatable, sustainable process for executing operational excellence projects with campus partners.
Build relationships by creating trust with campus partners/users through setting expectations on process and deliverables.
Use various communication techniques and prepare materials to showcase work and share insights with rationale and storytelling.
Actively seek and use ideas and feedback to strategically guide delivery.
Support collaboration cross-functionally with IT, administrative operations, academic departments, and student services to align experience improvements with university strategic goals.
Support the facilitation of workshops to help build a culture of data-informed decision-making.
Support recruitment and facilitation of student-led focus groups and surveys.
Supervision Exercised
Supervises student workers involved in experiential roles (e.g., secret shoppers, data analysts).
Supervision Received
Reports to the Director of Operational Excellence and Continuous Improvement.
Receives general guidance on strategic priorities and project objectives, while exercising independent judgement in the planning and execution of user-centered design activities.
Program Direction and Development
Advise higher management regarding current trends in supporting users in a diverse administrative and academic environment.
Statement of Responsibility for Confidential Data
Adheres to the policies set forth by the University.
Compliance
Background Check required; may also require a credit check in conjunction with the University’s policy.
Responsible Employee
Holder of this position is designated as a Responsible Employee pursuant to Title IX. Must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the Title IX Administrator or any divisional Title IX Coordinator.
Seniority level Entry level
Employment type Full-time
Job function Business Development and Sales
Industries Higher Education
Referrals increase your chances of interviewing at University of North Florida by 2x
Get notified about new Strategist jobs in
Jacksonville, FL .
Jacksonville, FL $97,000.00-$200,000.00 5 days ago
#J-18808-Ljbffr