CACI International Inc
Tier 2 Unified Communications Administrator
CACI International Inc, Washington, District of Columbia, us, 20022
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Tier 2 Unified Communications Administrator
role at
CACI International Inc
Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Continental US
The Opportunity CACI is currently seeking a talented Unified Communications and Collaboration (UC&C) Operations Technician with an active TS/SCI clearance to provide maintenance and advanced support for customers globally. The successful candidate would be joining a team that provides multiple services in the realm of UC&C to include Video Teleconferencing (VTC), Voice over IP (VoIP), Instant Messaging (IM), Presence, Audio/Video Streaming with some Public Branch Exchange (PBX) phone support within the enterprise.
Responsibilities
Technical knowledge of VoIP / PBX telephony systems, software, hardware, Telecommunications standards, and Cisco Unified Communications Manager.
Technical knowledge of IM systems like Cisco Jabber, Webex or Microsoft Teams and Presence Services.
Technical knowledge of Audio/Video Streaming to include set top box, Vbrick Rev, and Cisco Integrated Management Controller (IMC).
Technical knowledge of VTC equipment such as TMS, CODEC, MCU and CMS.
Technical knowledge to provide system/equipment/specialized training, technical guidance to lower skill level employees and support engineering with projects.
Comprehensive knowledge of network topology; along with networked hardware and software tools listed above.
Familiarity with VTC service and support to include scheduling, monitoring, administrative support, and technical assistance to customers.
Familiarity with ticketing software to manage plus prioritize workload and the ability to resolve break/fix and requests.
Ability to perform IOS and Software upgrades.
Possess understanding of dialing protocols to include H.323, E.164 and SIP.
Ability to troubleshoot common UC&C issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles, and misconfigurations then perform root cause analyses.
Ability to assist in the development of the training, local guides, and Standard Operating Procedures (SOP) as they pertain to the UC environment.
Ability to perform patching and ensure compliance with network security policies/procedures.
Experience with utilizing proactive monitoring tools to identify potential outages and creating/reporting notifications according to standard operating procedures.
Assist in responsibilities and participate in special projects as tasked by Management.
Qualifications
Must have a TS/SCI Clearance and the ability to obtain a Polygraph.
Current IAT level II certification (ex: Security+).
7+ Years of relevant experience.
Key Competencies
Interpersonal Skills
Effective Communication skills - verbal and written.
Listening skills
Problem analysis and problem solving
Attention to detail and accuracy.
Customer Service oriented
Adaptability
Ability to work independently within a Team Concept
Ability to multitask in a stressful environment.
Desired Certifications
Network +
ITIL Foundations or Agile Foundations
CCT Collaboration (CLTECH)
CCNP Collaboration (CLFNDU)
CCNP Collaboration (CLCOR)
CCNP Collaboration (CLACCM) and or (CLCNF)
Pay Range: $86,600 - $181,800
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
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Tier 2 Unified Communications Administrator
role at
CACI International Inc
Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Continental US
The Opportunity CACI is currently seeking a talented Unified Communications and Collaboration (UC&C) Operations Technician with an active TS/SCI clearance to provide maintenance and advanced support for customers globally. The successful candidate would be joining a team that provides multiple services in the realm of UC&C to include Video Teleconferencing (VTC), Voice over IP (VoIP), Instant Messaging (IM), Presence, Audio/Video Streaming with some Public Branch Exchange (PBX) phone support within the enterprise.
Responsibilities
Technical knowledge of VoIP / PBX telephony systems, software, hardware, Telecommunications standards, and Cisco Unified Communications Manager.
Technical knowledge of IM systems like Cisco Jabber, Webex or Microsoft Teams and Presence Services.
Technical knowledge of Audio/Video Streaming to include set top box, Vbrick Rev, and Cisco Integrated Management Controller (IMC).
Technical knowledge of VTC equipment such as TMS, CODEC, MCU and CMS.
Technical knowledge to provide system/equipment/specialized training, technical guidance to lower skill level employees and support engineering with projects.
Comprehensive knowledge of network topology; along with networked hardware and software tools listed above.
Familiarity with VTC service and support to include scheduling, monitoring, administrative support, and technical assistance to customers.
Familiarity with ticketing software to manage plus prioritize workload and the ability to resolve break/fix and requests.
Ability to perform IOS and Software upgrades.
Possess understanding of dialing protocols to include H.323, E.164 and SIP.
Ability to troubleshoot common UC&C issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles, and misconfigurations then perform root cause analyses.
Ability to assist in the development of the training, local guides, and Standard Operating Procedures (SOP) as they pertain to the UC environment.
Ability to perform patching and ensure compliance with network security policies/procedures.
Experience with utilizing proactive monitoring tools to identify potential outages and creating/reporting notifications according to standard operating procedures.
Assist in responsibilities and participate in special projects as tasked by Management.
Qualifications
Must have a TS/SCI Clearance and the ability to obtain a Polygraph.
Current IAT level II certification (ex: Security+).
7+ Years of relevant experience.
Key Competencies
Interpersonal Skills
Effective Communication skills - verbal and written.
Listening skills
Problem analysis and problem solving
Attention to detail and accuracy.
Customer Service oriented
Adaptability
Ability to work independently within a Team Concept
Ability to multitask in a stressful environment.
Desired Certifications
Network +
ITIL Foundations or Agile Foundations
CCT Collaboration (CLTECH)
CCNP Collaboration (CLFNDU)
CCNP Collaboration (CLCOR)
CCNP Collaboration (CLACCM) and or (CLCNF)
Pay Range: $86,600 - $181,800
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
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