The Walt Disney Company
eCommerce Specialist - Video Chat, DC, (Orlando, FL) - Bench Full Time
The Walt Disney Company, Orlando, Florida, us, 32885
eCommerce Specialist - Video Chat, DC, (Orlando, FL) - Bench Full Time
Join to apply for the eCommerce Specialist - Video Chat, DC, (Orlando, FL) - Bench Full Time role at The Walt Disney Company.
eCommerce Specialist - Video Chat, Disney Central, (Orlando, FL) - Full Time
Do you have a passion for providing world‑class Guest Service?
Join the Disney Central Team as a eCommerce Specialist – Video Chat Cast Member!
Cast Members are entrusted with the responsibility of assisting Guests with accessibility needs, providing support for account set‑up, general vacation questions, and concerns about using the many services available for Guests with disabilities visiting the Walt Disney World Resort.
In this role, you will also support Guests with their digital experience through the website and the My Disney Experience application.
Cast selected for this role will attend a paid training class where you will participate in multiple performance assessments.
The operating hours of Disney Central are Sunday through Saturday, 6:45 a.m. to 11:15 p.m. This is an hourly position in an inbound contact center located at Disney Central in Orlando, Florida.
The starting pay rate for this position is $20.10/hour.
Responsibilities
Proactively answer Guest accessibility‑related questions and make recommendations for guests with disabilities to improve support, provide information, and handle situations related to Accessibility Services.
Communicate efficiently through video/phone calls and balance multiple chat interactions and computer applications while being engaged and comfortable in video calls.
Maintain integrity during intensified interactions and difficult conversations, making confident decisions and knowing when to raise concerns to Coordinator, Working Lead, or Salaried Leader.
Meet required departmental metric expectations and efficiency goals when handling Guest accounts.
Complete all required Company training and compliance courses.
Be flexible with the work schedule, including overtime, weekends, and holidays.
Basic Qualifications
Sales and Service experience in a customer service or contact center environment with knowledge and interest in Disney property, products & services.
Demonstrate technical abilities and computer proficiency, with the ability to learn and work with various systems and applications, including Microsoft Office Tools and Guest Service Suite.
Able to handle confidential information and provide conflict resolution through a balance of integrity and partner resourcing while demonstrating strong problem‑solving decision‑making skills.
Written, verbal, and interpersonal communication skills.
Comfortable asking discovery questions to acquire relevant information from Guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation.
Preferred Qualifications
Experience in related roles such as Guest Services or Guest Relations with knowledge of Walt Disney World Services for Guests with Disabilities.
Ability to reframe Guest objections while upholding policies in a courteous manner.
Bilingual.
Knowledge of Theme Parks, Guest & Cast Tools is a plus: Disneyland App, My Disney Experience, Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya.
Required Education
High school diploma or equivalent.
Additional Information The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request.
This email address is not for general employment inquiries or correspondence.
We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
The Walt Disney Company is an equal‑opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
#J-18808-Ljbffr
eCommerce Specialist - Video Chat, Disney Central, (Orlando, FL) - Full Time
Do you have a passion for providing world‑class Guest Service?
Join the Disney Central Team as a eCommerce Specialist – Video Chat Cast Member!
Cast Members are entrusted with the responsibility of assisting Guests with accessibility needs, providing support for account set‑up, general vacation questions, and concerns about using the many services available for Guests with disabilities visiting the Walt Disney World Resort.
In this role, you will also support Guests with their digital experience through the website and the My Disney Experience application.
Cast selected for this role will attend a paid training class where you will participate in multiple performance assessments.
The operating hours of Disney Central are Sunday through Saturday, 6:45 a.m. to 11:15 p.m. This is an hourly position in an inbound contact center located at Disney Central in Orlando, Florida.
The starting pay rate for this position is $20.10/hour.
Responsibilities
Proactively answer Guest accessibility‑related questions and make recommendations for guests with disabilities to improve support, provide information, and handle situations related to Accessibility Services.
Communicate efficiently through video/phone calls and balance multiple chat interactions and computer applications while being engaged and comfortable in video calls.
Maintain integrity during intensified interactions and difficult conversations, making confident decisions and knowing when to raise concerns to Coordinator, Working Lead, or Salaried Leader.
Meet required departmental metric expectations and efficiency goals when handling Guest accounts.
Complete all required Company training and compliance courses.
Be flexible with the work schedule, including overtime, weekends, and holidays.
Basic Qualifications
Sales and Service experience in a customer service or contact center environment with knowledge and interest in Disney property, products & services.
Demonstrate technical abilities and computer proficiency, with the ability to learn and work with various systems and applications, including Microsoft Office Tools and Guest Service Suite.
Able to handle confidential information and provide conflict resolution through a balance of integrity and partner resourcing while demonstrating strong problem‑solving decision‑making skills.
Written, verbal, and interpersonal communication skills.
Comfortable asking discovery questions to acquire relevant information from Guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation.
Preferred Qualifications
Experience in related roles such as Guest Services or Guest Relations with knowledge of Walt Disney World Services for Guests with Disabilities.
Ability to reframe Guest objections while upholding policies in a courteous manner.
Bilingual.
Knowledge of Theme Parks, Guest & Cast Tools is a plus: Disneyland App, My Disney Experience, Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya.
Required Education
High school diploma or equivalent.
Additional Information The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request.
This email address is not for general employment inquiries or correspondence.
We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
The Walt Disney Company is an equal‑opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
#J-18808-Ljbffr