Cleveland Clinic
Join the Cleveland Clinic team where you will work alongside passionate caregivers and make a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.
Communications Officer
– work in the Security Operations Center processing incoming and outgoing communications while monitoring cameras, alarms, and other surveillance equipment to provide vital information to dispatched responders.
Work Schedule Physician and job shift two days on / two days off with a three‑day weekend every other weekend. Shift differential of $1.75 an hour for night shifts.
Responsibilities
Process incoming and outgoing communications in the Security Operations Center.
Monitor cameras, alarms and other surveillance equipment to provide vital information to dispatched responders.
Receive, record, assess urgency and respond to all security/police phone calls and emergency calls.
Monitor and respond to all incoming alarm signals across multiple platforms.
Receive and transmit all security/police multi‑based radio, air transport and satellite communications.
Process requests for classified data of caregivers, patients, and the public.
Process code and medical emergency activations received from clinical caregivers and overhead page information.
Monitor, analyze and react to real‑time alerts via social media and caregiver travel platforms.
Draft and disseminate electronic notifications to internal stakeholders.
Disseminate mass notification alerts to necessary caregivers during crisis situations.
Perform clerical functions in the Security Operations Center.
Minimum Qualifications
High School Diploma/GED with two years of experience in a high‑volume communications center, PBX operator or public/private law enforcement/security agency, or Associate’s Degree with a Public Safety Dispatching Certificate or equivalent formal training in Criminal Justice, Computer Science, or a related field and one year of experience, or Bachelor’s Degree in a related field.
Demonstrated customer service experience.
Physical Requirements
Ability to perform work in a stationary position for extended periods.
Ability to operate a computer and other office equipment.
Ability to communicate and exchange accurate information.
In some locations, ability to move up to 40 pounds.
Personal Protective Equipment
Follows Standard Precautions using personal protective equipment as required.
Pay Range Minimum hourly: $17.25 Maximum hourly: $26.31 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after considering work history, experience, skill set and education. The pay range does not include applicable pay practices (e.g., shift differentials, overtime) or the value of Cleveland Clinic’s benefits package (healthcare, dental, vision, retirement contributions).
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Hospitals and Health Care
Location: Beachwood, OH
Referrals increase your chances of interviewing at Cleveland Clinic by 2x.
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Communications Officer
– work in the Security Operations Center processing incoming and outgoing communications while monitoring cameras, alarms, and other surveillance equipment to provide vital information to dispatched responders.
Work Schedule Physician and job shift two days on / two days off with a three‑day weekend every other weekend. Shift differential of $1.75 an hour for night shifts.
Responsibilities
Process incoming and outgoing communications in the Security Operations Center.
Monitor cameras, alarms and other surveillance equipment to provide vital information to dispatched responders.
Receive, record, assess urgency and respond to all security/police phone calls and emergency calls.
Monitor and respond to all incoming alarm signals across multiple platforms.
Receive and transmit all security/police multi‑based radio, air transport and satellite communications.
Process requests for classified data of caregivers, patients, and the public.
Process code and medical emergency activations received from clinical caregivers and overhead page information.
Monitor, analyze and react to real‑time alerts via social media and caregiver travel platforms.
Draft and disseminate electronic notifications to internal stakeholders.
Disseminate mass notification alerts to necessary caregivers during crisis situations.
Perform clerical functions in the Security Operations Center.
Minimum Qualifications
High School Diploma/GED with two years of experience in a high‑volume communications center, PBX operator or public/private law enforcement/security agency, or Associate’s Degree with a Public Safety Dispatching Certificate or equivalent formal training in Criminal Justice, Computer Science, or a related field and one year of experience, or Bachelor’s Degree in a related field.
Demonstrated customer service experience.
Physical Requirements
Ability to perform work in a stationary position for extended periods.
Ability to operate a computer and other office equipment.
Ability to communicate and exchange accurate information.
In some locations, ability to move up to 40 pounds.
Personal Protective Equipment
Follows Standard Precautions using personal protective equipment as required.
Pay Range Minimum hourly: $17.25 Maximum hourly: $26.31 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after considering work history, experience, skill set and education. The pay range does not include applicable pay practices (e.g., shift differentials, overtime) or the value of Cleveland Clinic’s benefits package (healthcare, dental, vision, retirement contributions).
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Hospitals and Health Care
Location: Beachwood, OH
Referrals increase your chances of interviewing at Cleveland Clinic by 2x.
#J-18808-Ljbffr