Health First
Flight Communication Specialist - Patient Logistics
Health First, Florida, New York, United States
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Flight Communication Specialist - Patient Logistics
role at
Health First .
POSITION SUMMARY Provide Quality/No Harm, Customer Experience, and Stewardship by properly assisting all facilities with the transfer process, paperwork, and setting up transport to be efficient and timely. Properly dispatch First Flight and be professional and proactive when First Flight is requested by any facility.
PRIMARY ACCOUNTABILITIES Engagement
Support engagement through adherence to I-CARE commitments.
Work well with a team.
Handle a dynamic, changing, and challenging environment.
Quality/No Harm
Communicate with administrative staff, floor directors, managers, cath lab staff, operating room staff, emergency department, physicians, and physician office staff regarding transfers and admissions.
Request orders to be faxed or sent electronically from the physician for case manager review.
Use clear and effective communication skills in all work relationships and interpersonal interactions.
Document and articulate clear, concise patient data and scheduling transfers.
Maintain accurate database records.
Problem‑solve basic hardware and software issues efficiently.
Take initiative to complete responsibilities and assist co‑workers and customers positively.
Initiate and follow through with performance improvement techniques for bed control and transfer center to improve customer satisfaction.
Communicate with patient logistics regarding all transfers.
Obtain correct coordinates and input all required information into AeroMed.
Obtain OCC number before all flights launch.
Page specialty teams required (trauma, stroke, STEMI, cardiac alerts, hypothermia alert, critical care, rapid responses).
Follow aircraft using Outerlink, GSpot, or verbal techniques; navigate maps using coordinates and landmarks.
Receive reports from inbound aircraft and provide accurate patient information to accepting units.
Input all information into required databases accurately and timely.
Report weather-related turn‑downs to flight crew and agencies.
Follow PAIP guidelines during in‑air incidents; coordinate search and rescue efforts as required.
Have working knowledge of air‑to‑ground/ground‑to‑air radio terminology.
Maintain composure and adapt to emergency needs or changes.
Customer Experience
Demonstrate good decision‑making skills and follow through in planning and implementation.
Maintain transfer center customer satisfaction with third‑party agencies and outside customers.
Contribute to patient experience evidenced by positive satisfaction scores and HCAHPS data.
Communicate with county EMS dispatchers for flight requests; receive correct info and notify flight crew and specialty teams promptly.
Use strong communication skills to obtain heading, distance, coordinates, and ground contacts.
Update and monitor the statewide EMS system.
Adapt to fast‑paced, stressful, demanding environment while multitasking.
Provide attention to detail while sitting at a computer for extended periods.
Handle difficult situations with extreme professionalism.
Stewardship
Communicate with case management for all admissions/transfers to ensure criteria are met.
Use correct ambulance or air medical transport requests to maximize reimbursement and avoid charges to MOA.
Arrange all patient transports for air ambulance, ground ambulance, or non‑medical transport requests.
Proficient with AeroMed, Delorme Street Atlas, Genetec Omnicast Live Viewer, HBOC/STAR Clinicals, Internet Explorer, DCR Tracker, Form Imprint, Outerlink, and external paging systems.
Assist with obtaining insurance information and demographics, and coordinate with registration for insurance certification.
Contribute to department operations within budget, using cost‑effective methods.
Screen direct admits for exceptions.
Assist registration in reviewing authorization requirements.
QUALIFICATIONS REQUIRED
High school diploma required; some college or medical experience preferred.
Medical terminology proficiency.
Computer proficiency; Microsoft application knowledge.
Excellent telephone etiquette.
Excellent organizational and interpersonal skills.
Excellent verbal and written communication skills.
EMT preferred.
Previous aviation experience preferred.
Previous emergency dispatch experience (EMS, fire, police, air medical) preferred.
Certified Flight Coordinator Certification (CFC) through NAACS preferred; must obtain within one year if not currently certified.
PHYSICAL DEMANDS
Visual acuity, hand‑eye coordination, and corrected vision/hearing to normal range.
Lift, turn, pull, or push equipment up to 90% of the shift.
Lift up to 40 pounds unassisted up to 33% of the shift.
Sit, stand, walk, bend, and stoop up to 90% of the shift.
MENTAL DEMANDS
Work in often stressful environments with patients, families, and clients at varying levels of understanding.
Concentrate on multiple priority activities.
Respond appropriately to life‑threatening situations.
Apply critical thinking and problem‑solving skills.
BENEFITS At Health First, diversity and inclusion are essential for our continued growth and evolution. We strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. Our inclusive environment fuels innovation and strengthens connections with our associates, customers, and the communities we serve.
Schedule:
Full‑Time
Shift Times:
Variable
Pay grade:
28
#J-18808-Ljbffr
Flight Communication Specialist - Patient Logistics
role at
Health First .
POSITION SUMMARY Provide Quality/No Harm, Customer Experience, and Stewardship by properly assisting all facilities with the transfer process, paperwork, and setting up transport to be efficient and timely. Properly dispatch First Flight and be professional and proactive when First Flight is requested by any facility.
PRIMARY ACCOUNTABILITIES Engagement
Support engagement through adherence to I-CARE commitments.
Work well with a team.
Handle a dynamic, changing, and challenging environment.
Quality/No Harm
Communicate with administrative staff, floor directors, managers, cath lab staff, operating room staff, emergency department, physicians, and physician office staff regarding transfers and admissions.
Request orders to be faxed or sent electronically from the physician for case manager review.
Use clear and effective communication skills in all work relationships and interpersonal interactions.
Document and articulate clear, concise patient data and scheduling transfers.
Maintain accurate database records.
Problem‑solve basic hardware and software issues efficiently.
Take initiative to complete responsibilities and assist co‑workers and customers positively.
Initiate and follow through with performance improvement techniques for bed control and transfer center to improve customer satisfaction.
Communicate with patient logistics regarding all transfers.
Obtain correct coordinates and input all required information into AeroMed.
Obtain OCC number before all flights launch.
Page specialty teams required (trauma, stroke, STEMI, cardiac alerts, hypothermia alert, critical care, rapid responses).
Follow aircraft using Outerlink, GSpot, or verbal techniques; navigate maps using coordinates and landmarks.
Receive reports from inbound aircraft and provide accurate patient information to accepting units.
Input all information into required databases accurately and timely.
Report weather-related turn‑downs to flight crew and agencies.
Follow PAIP guidelines during in‑air incidents; coordinate search and rescue efforts as required.
Have working knowledge of air‑to‑ground/ground‑to‑air radio terminology.
Maintain composure and adapt to emergency needs or changes.
Customer Experience
Demonstrate good decision‑making skills and follow through in planning and implementation.
Maintain transfer center customer satisfaction with third‑party agencies and outside customers.
Contribute to patient experience evidenced by positive satisfaction scores and HCAHPS data.
Communicate with county EMS dispatchers for flight requests; receive correct info and notify flight crew and specialty teams promptly.
Use strong communication skills to obtain heading, distance, coordinates, and ground contacts.
Update and monitor the statewide EMS system.
Adapt to fast‑paced, stressful, demanding environment while multitasking.
Provide attention to detail while sitting at a computer for extended periods.
Handle difficult situations with extreme professionalism.
Stewardship
Communicate with case management for all admissions/transfers to ensure criteria are met.
Use correct ambulance or air medical transport requests to maximize reimbursement and avoid charges to MOA.
Arrange all patient transports for air ambulance, ground ambulance, or non‑medical transport requests.
Proficient with AeroMed, Delorme Street Atlas, Genetec Omnicast Live Viewer, HBOC/STAR Clinicals, Internet Explorer, DCR Tracker, Form Imprint, Outerlink, and external paging systems.
Assist with obtaining insurance information and demographics, and coordinate with registration for insurance certification.
Contribute to department operations within budget, using cost‑effective methods.
Screen direct admits for exceptions.
Assist registration in reviewing authorization requirements.
QUALIFICATIONS REQUIRED
High school diploma required; some college or medical experience preferred.
Medical terminology proficiency.
Computer proficiency; Microsoft application knowledge.
Excellent telephone etiquette.
Excellent organizational and interpersonal skills.
Excellent verbal and written communication skills.
EMT preferred.
Previous aviation experience preferred.
Previous emergency dispatch experience (EMS, fire, police, air medical) preferred.
Certified Flight Coordinator Certification (CFC) through NAACS preferred; must obtain within one year if not currently certified.
PHYSICAL DEMANDS
Visual acuity, hand‑eye coordination, and corrected vision/hearing to normal range.
Lift, turn, pull, or push equipment up to 90% of the shift.
Lift up to 40 pounds unassisted up to 33% of the shift.
Sit, stand, walk, bend, and stoop up to 90% of the shift.
MENTAL DEMANDS
Work in often stressful environments with patients, families, and clients at varying levels of understanding.
Concentrate on multiple priority activities.
Respond appropriately to life‑threatening situations.
Apply critical thinking and problem‑solving skills.
BENEFITS At Health First, diversity and inclusion are essential for our continued growth and evolution. We strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. Our inclusive environment fuels innovation and strengthens connections with our associates, customers, and the communities we serve.
Schedule:
Full‑Time
Shift Times:
Variable
Pay grade:
28
#J-18808-Ljbffr