Children's Hospital of The King's Daughters
Communications Specialist
Children's Hospital of The King's Daughters, Norfolk, Virginia, United States, 23500
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Communications Specialist
role at
Children's Hospital of The King's Daughters
1 day ago – Be among the first 25 applicants
ESSENTIAL DUTIES AND RESPONSIBILITIES
Coordinates the timely and efficient management of emergency patient referrals via 911 radio, telephone, and other communication systems.
Receives critical information from healthcare providers, identifies and triages referrals for critically ill and injured patients, and documents relevant information into hospital databases.
Reports to department leadership.
Coordinates the pre-hospital emergent and non-emergent communication for trauma services activation.
Provides emergency communications and medical dispatch in accordance with all required protocols.
Works collaboratively with critical care transport team to ensure a high level of patient and customer satisfaction.
Activates all transport team missions to include but not limited to ground, fixed wing, rotor wing, and in-hospital assistance.
Performs inbound and outbound customer service communication utilizing complex telecommunication equipment.
Functions independently and prioritizes workload while involved in stressful situations and a fast paced environment.
Performs other duties as assigned.
LICENSES AND/OR CERTIFICATIONS
Current State of Virginia certification as an EMT‑A, EMT‑I, EMT‑P, or NREMT‑P (Nationally Registered Emergency Technician – Paramedic). Will consider EMT‑B with relevant experience and planned completion of an EMT‑A within 1 year.
Must have current certification/licensure upon hire and must maintain certification throughout employment in the job role.
ACLS & PALS or PEPP certification required.
Certification in trauma preferred.
Must possess current CPR certification.
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
Two (2) years of clinical/EMS experience required.
Previous dispatching experience preferred.
Demonstrated proficiency and comprehension of medical terminology.
Strong communication and interpersonal skills as well as the ability to function calmly under high pressure situations necessary.
Excellent computer skills and demonstrated ability to maintain legible and organized handwritten and computer records.
Knowledge of emergency telecommunications a plus.
Demonstrated ability to establish and maintain effective working relationships.
WORKING CONDITIONS
Normal office environment with little exposure to excessive noise, dust, temperature and the like.
PHYSICAL REQUIREMENTS
Click here to view physical requirements.
Seniority level
Entry level
Employment type
Full-time
Job function
Marketing, Public Relations, and Writing/Editing
Industries
Hospitals and Health Care
#J-18808-Ljbffr
Communications Specialist
role at
Children's Hospital of The King's Daughters
1 day ago – Be among the first 25 applicants
ESSENTIAL DUTIES AND RESPONSIBILITIES
Coordinates the timely and efficient management of emergency patient referrals via 911 radio, telephone, and other communication systems.
Receives critical information from healthcare providers, identifies and triages referrals for critically ill and injured patients, and documents relevant information into hospital databases.
Reports to department leadership.
Coordinates the pre-hospital emergent and non-emergent communication for trauma services activation.
Provides emergency communications and medical dispatch in accordance with all required protocols.
Works collaboratively with critical care transport team to ensure a high level of patient and customer satisfaction.
Activates all transport team missions to include but not limited to ground, fixed wing, rotor wing, and in-hospital assistance.
Performs inbound and outbound customer service communication utilizing complex telecommunication equipment.
Functions independently and prioritizes workload while involved in stressful situations and a fast paced environment.
Performs other duties as assigned.
LICENSES AND/OR CERTIFICATIONS
Current State of Virginia certification as an EMT‑A, EMT‑I, EMT‑P, or NREMT‑P (Nationally Registered Emergency Technician – Paramedic). Will consider EMT‑B with relevant experience and planned completion of an EMT‑A within 1 year.
Must have current certification/licensure upon hire and must maintain certification throughout employment in the job role.
ACLS & PALS or PEPP certification required.
Certification in trauma preferred.
Must possess current CPR certification.
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
Two (2) years of clinical/EMS experience required.
Previous dispatching experience preferred.
Demonstrated proficiency and comprehension of medical terminology.
Strong communication and interpersonal skills as well as the ability to function calmly under high pressure situations necessary.
Excellent computer skills and demonstrated ability to maintain legible and organized handwritten and computer records.
Knowledge of emergency telecommunications a plus.
Demonstrated ability to establish and maintain effective working relationships.
WORKING CONDITIONS
Normal office environment with little exposure to excessive noise, dust, temperature and the like.
PHYSICAL REQUIREMENTS
Click here to view physical requirements.
Seniority level
Entry level
Employment type
Full-time
Job function
Marketing, Public Relations, and Writing/Editing
Industries
Hospitals and Health Care
#J-18808-Ljbffr