Gorgias
We believe conversations will become the #1 way to shop.
At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re‑engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.
Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.
To win, we focus relentlessly on:
Quality:
conversations that feel authentic and on‑brand.
Experience:
effortless shopping from chat to checkout.
Re‑engagement:
personal, 1‑1 dialogue instead of noisy marketing.
The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.
Join us to make Conversational Commerce real.
About the Design Team at Gorgias At Gorgias, our design team drives product innovation across the entire customer support journey. We're a group of 12+ designers spread across New York, Paris, and LA. Each designer works closely with PMs and engineers while also actively collaborating with other designers to raise the bar for our customers experience in our platform. We focus on high‑velocity execution, async collaboration, and design excellence. And we’re craft-focused. We’re all‑in on design excellence (our upcoming redesign will make your designer heart skip a beat).
We're now looking for a
Senior Designer
to help us optimize and scale our product experience through data‑informed UX design. This is a high‑impact role focused on accelerating product‑led growth by improving onboarding, activation, conversion, and expansion.
What You'll Do You’ll lead design for key growth initiatives, owning the user journey from first touch to power user. Your mission is to uncover friction, ship experiments, and design experiences that convert and retain.
Key Responsibilities
Lead design for experiments: A/B test variants, onboarding flows, and feature adoption nudges
Identify friction points across the user journey using data, research, and product signals
Own UX for growth experiments from concept to shipped experience
Prototype using Figma and modern AI tools (e.g., Lovable, V0, Cursor)
Translate product and business goals into intuitive, impactful UX
Balance rapid iteration with exceptional UI craft and polish
Influence product strategy with a data‑driven, test‑and‑learn mindset
Who You Are You’re a high‑output designer with sharp instincts, strong visual design, and a hunger to move fast and make things better.
You have
A portfolio that shows
measurable outcomes
4+
years of product or growth design experience, ideally in SaaS or B2C environments
Advanced Figma skills and familiarity with modern prototyping workflows
Experience designing for experimentation: A/B testing, funnel optimization, behavioral triggers
Deep understanding of product metrics and how UX drives conversion
Bias for action, you ship fast, test ideas, and iterate based on results
Direct communication style and ability to influence cross‑functional teams
Passion for design systems, experimentation, and delivering user value
Nice to Have
Experience working in a product‑led growth company
Familiarity with AI‑first design tools like Lovable, V0, or CursorExperience designing for freemium or tiered subscription models
Our Hiring Process
Intro Call & Portfolio Review
– with Gerard (Talent Acquisition)
Hiring Manager Interview
– with Bora (VP Product Design)
Portfolio Review
– Ines, Natasha, Jeremie (Product Design members)
Case Study Presentation
– to Bora, Emi & Chris (Product Design members)
Leadership Interview
– with Thomas (VP of Product)
Reference Check and offer
Perks & Benefits
️ 5-week vacation (We follow each country's appropriate PTO Laws)
Paid sick leave
Paid parental leave (16 weeks)
MacBook Pro
️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)
We provide private health insurance and retirement pension
♀️ Get up to $700 USD to set up your workstation at home (working from home should feel breezy)
Get up to $2000 USD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)
Every quarter, we organize an online company‑wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!
AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola, Cursor & others) and an annual L&D budget to explore new ones.
The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company‑wide standups, now practically AI demo sessions.
We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.
AI use in Recruiting at Gorgias We use AI tools to assist in managing and assessing applications, with human oversight at every stage.
Diversity & Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision‑making.
If you need accommodations during the application or interview process, please contact us at accommodation@gorgias.com.
#J-18808-Ljbffr
At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re‑engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.
Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.
To win, we focus relentlessly on:
Quality:
conversations that feel authentic and on‑brand.
Experience:
effortless shopping from chat to checkout.
Re‑engagement:
personal, 1‑1 dialogue instead of noisy marketing.
The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.
Join us to make Conversational Commerce real.
About the Design Team at Gorgias At Gorgias, our design team drives product innovation across the entire customer support journey. We're a group of 12+ designers spread across New York, Paris, and LA. Each designer works closely with PMs and engineers while also actively collaborating with other designers to raise the bar for our customers experience in our platform. We focus on high‑velocity execution, async collaboration, and design excellence. And we’re craft-focused. We’re all‑in on design excellence (our upcoming redesign will make your designer heart skip a beat).
We're now looking for a
Senior Designer
to help us optimize and scale our product experience through data‑informed UX design. This is a high‑impact role focused on accelerating product‑led growth by improving onboarding, activation, conversion, and expansion.
What You'll Do You’ll lead design for key growth initiatives, owning the user journey from first touch to power user. Your mission is to uncover friction, ship experiments, and design experiences that convert and retain.
Key Responsibilities
Lead design for experiments: A/B test variants, onboarding flows, and feature adoption nudges
Identify friction points across the user journey using data, research, and product signals
Own UX for growth experiments from concept to shipped experience
Prototype using Figma and modern AI tools (e.g., Lovable, V0, Cursor)
Translate product and business goals into intuitive, impactful UX
Balance rapid iteration with exceptional UI craft and polish
Influence product strategy with a data‑driven, test‑and‑learn mindset
Who You Are You’re a high‑output designer with sharp instincts, strong visual design, and a hunger to move fast and make things better.
You have
A portfolio that shows
measurable outcomes
4+
years of product or growth design experience, ideally in SaaS or B2C environments
Advanced Figma skills and familiarity with modern prototyping workflows
Experience designing for experimentation: A/B testing, funnel optimization, behavioral triggers
Deep understanding of product metrics and how UX drives conversion
Bias for action, you ship fast, test ideas, and iterate based on results
Direct communication style and ability to influence cross‑functional teams
Passion for design systems, experimentation, and delivering user value
Nice to Have
Experience working in a product‑led growth company
Familiarity with AI‑first design tools like Lovable, V0, or CursorExperience designing for freemium or tiered subscription models
Our Hiring Process
Intro Call & Portfolio Review
– with Gerard (Talent Acquisition)
Hiring Manager Interview
– with Bora (VP Product Design)
Portfolio Review
– Ines, Natasha, Jeremie (Product Design members)
Case Study Presentation
– to Bora, Emi & Chris (Product Design members)
Leadership Interview
– with Thomas (VP of Product)
Reference Check and offer
Perks & Benefits
️ 5-week vacation (We follow each country's appropriate PTO Laws)
Paid sick leave
Paid parental leave (16 weeks)
MacBook Pro
️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)
We provide private health insurance and retirement pension
♀️ Get up to $700 USD to set up your workstation at home (working from home should feel breezy)
Get up to $2000 USD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)
Every quarter, we organize an online company‑wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!
AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola, Cursor & others) and an annual L&D budget to explore new ones.
The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company‑wide standups, now practically AI demo sessions.
We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.
AI use in Recruiting at Gorgias We use AI tools to assist in managing and assessing applications, with human oversight at every stage.
Diversity & Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision‑making.
If you need accommodations during the application or interview process, please contact us at accommodation@gorgias.com.
#J-18808-Ljbffr