Hearing Dogs
Job Title
Content & Storytelling Lead
Location Hybrid/The Grange, Saunderton
Employment Type Permanent
Contract Type Permanent, Full Time
Salary Circa £46,000 per annum
About Us National charity Hearing Dogs for Deaf People, trains dogs to transform the lives of deaf people and provides hearing loss services – because nobody with hearing loss should feel alone.
About The Role Job Title:
Content & Storytelling Lead
Reports to:
Associate Director of Creative Strategy
Location:
Hybrid/The Grange, Saunderton
Contract Type:
Permanent, Full Time
Salary:
Circa £46,000 per annum
Overview Stories are at the heart of how we inspire people to support, volunteer for and stand with our mission, and how we connect with more people who can benefit from our services. The Content & Storytelling Lead will be the custodian of these stories: uncovering them, shaping them and ensuring they are shared powerfully and consistently across the organisation and beyond. This role blends creative leadership with structured content planning. You will work across teams to ensure we are identifying, gathering, developing and using stories to their fullest potential across multiple channels and making them accessible to all teams.
Key Responsibilities Story & Content Strategy
Lead the development and implementation of an organisation-wide storytelling strategy that builds our brand, increases engagement among supporters and volunteers and encourages more people to access our services
Create a clear and simple process that defines how stories are collected, curated and shared internally to maximise strategic use
Ensure our storytelling aligns with and builds our brand, reinforcing a clear and consistent identity across all channels and audiences
Ensure that stories rooted in lived experience sit at the heart of our storytelling and brand strategy and shape them into compelling narratives that inspire understanding, connection and action
Ensure storytelling aligns with our organisational values, safeguarding standards and ethics
Story Sourcing & Management
Create and manage a central story pipeline and content library that captures case studies, lived experience voices, recipient and volunteer stories, frontline employee experience and impact data
Establish clear workflows for identifying, requesting, approving and maintaining stories and supporting materials (quotes, images, video, permissions, safeguarding etc)
Build positive, collaborative relationships with colleagues, volunteers, recipients and partner organisations to encourage ongoing story-sharing
Work across teams to ensure we are identifying, gathering, developing and using stories to their fullest potential across multiple channels including digital platforms, media, appeals, campaigns and internal communications
Content Creation & Creative Leadership
Oversee a team that crafts compelling narratives and raw content for stories that can be used across multiple channels such as blogs, appeals, media, social media, newsletters, video scripts, campaign messaging, targeted outreach and annual reports.
Collaborate with other teams to tailor stories to audience needs, ensuring raw content is available to all relevant teams, in a timely manner
Guide tone of voice and storytelling messaging across the organisation, in line with our overarching brand framework offering training, templates and editorial support where needed.
Work closely with Marketing Communications, Income Generation, Services, People & Culture & ELT to embed storytelling into their strategies and workplans.
Ensure stories are used consistently and fully leveraged across all relevant channels
Performance
Develop metrics to measure story and content performance
Regularly evaluate what types of stories resonate and refine approaches to build stronger connection and engagement
About You
Strong experience in storytelling, journalism, communications or content strategy and gathering
Proven ability to craft emotionally compelling and impactful written content that motivates people to take action
Experience managing sensitive stories and working respectfully with people sharing lived experience
Knowledge of video and photography briefing and commissioning.
Strong project management and workflow-building skills
Proven understanding of brand strategy and how effective storytelling supports wider brand building activity
Ability to influence, collaborate and inspire confidence across varied teams
Understanding of ethical storytelling, consent and safeguarding principles
Creative and proactive in finding new stories and opportunities
Comfortable balancing creativity with structure and organisational strategies
Demonstrates strong brand knowledge and ability to apply organisational brand framework and story effectively
Experience in the charity or social impact sector.
Experience training others in storytelling.
Essential
Strong experience in storytelling, journalism, communications or content strategy and gathering
Proven ability to craft emotionally compelling and impactful written content that motivates people to take action
Experience managing sensitive stories and working respectfully with people sharing lived experience
Knowledge of video and photography briefing and commissioning.
Strong project management and workflow-building skills
Proven understanding of brand strategy and how effective storytelling supports wider brand building activity
Ability to influence, collaborate and inspire confidence across varied teams
Understanding of ethical storytelling, consent and safeguarding principles
Creative and proactive in finding new stories and opportunities
Comfortable balancing creativity with structure and organisational strategies
Demonstrates strong brand knowledge and ability to apply organisational brand framework and story effectively
Desirable
Experience in the charity or social impact sector.
Experience training others in storytelling.
Please note: This post is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 due to its duties involving the protection of children and/or adults at risk. Applicants are therefore required to disclose all spent and unspent convictions, cautions, warnings, and reprimands, as well as any relevant non-conviction information. The successful candidate will be required to undertake a Disclosure and Barring Service (DBS) check in accordance with the Police Act 1997 (Part V).
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Location Hybrid/The Grange, Saunderton
Employment Type Permanent
Contract Type Permanent, Full Time
Salary Circa £46,000 per annum
About Us National charity Hearing Dogs for Deaf People, trains dogs to transform the lives of deaf people and provides hearing loss services – because nobody with hearing loss should feel alone.
About The Role Job Title:
Content & Storytelling Lead
Reports to:
Associate Director of Creative Strategy
Location:
Hybrid/The Grange, Saunderton
Contract Type:
Permanent, Full Time
Salary:
Circa £46,000 per annum
Overview Stories are at the heart of how we inspire people to support, volunteer for and stand with our mission, and how we connect with more people who can benefit from our services. The Content & Storytelling Lead will be the custodian of these stories: uncovering them, shaping them and ensuring they are shared powerfully and consistently across the organisation and beyond. This role blends creative leadership with structured content planning. You will work across teams to ensure we are identifying, gathering, developing and using stories to their fullest potential across multiple channels and making them accessible to all teams.
Key Responsibilities Story & Content Strategy
Lead the development and implementation of an organisation-wide storytelling strategy that builds our brand, increases engagement among supporters and volunteers and encourages more people to access our services
Create a clear and simple process that defines how stories are collected, curated and shared internally to maximise strategic use
Ensure our storytelling aligns with and builds our brand, reinforcing a clear and consistent identity across all channels and audiences
Ensure that stories rooted in lived experience sit at the heart of our storytelling and brand strategy and shape them into compelling narratives that inspire understanding, connection and action
Ensure storytelling aligns with our organisational values, safeguarding standards and ethics
Story Sourcing & Management
Create and manage a central story pipeline and content library that captures case studies, lived experience voices, recipient and volunteer stories, frontline employee experience and impact data
Establish clear workflows for identifying, requesting, approving and maintaining stories and supporting materials (quotes, images, video, permissions, safeguarding etc)
Build positive, collaborative relationships with colleagues, volunteers, recipients and partner organisations to encourage ongoing story-sharing
Work across teams to ensure we are identifying, gathering, developing and using stories to their fullest potential across multiple channels including digital platforms, media, appeals, campaigns and internal communications
Content Creation & Creative Leadership
Oversee a team that crafts compelling narratives and raw content for stories that can be used across multiple channels such as blogs, appeals, media, social media, newsletters, video scripts, campaign messaging, targeted outreach and annual reports.
Collaborate with other teams to tailor stories to audience needs, ensuring raw content is available to all relevant teams, in a timely manner
Guide tone of voice and storytelling messaging across the organisation, in line with our overarching brand framework offering training, templates and editorial support where needed.
Work closely with Marketing Communications, Income Generation, Services, People & Culture & ELT to embed storytelling into their strategies and workplans.
Ensure stories are used consistently and fully leveraged across all relevant channels
Performance
Develop metrics to measure story and content performance
Regularly evaluate what types of stories resonate and refine approaches to build stronger connection and engagement
About You
Strong experience in storytelling, journalism, communications or content strategy and gathering
Proven ability to craft emotionally compelling and impactful written content that motivates people to take action
Experience managing sensitive stories and working respectfully with people sharing lived experience
Knowledge of video and photography briefing and commissioning.
Strong project management and workflow-building skills
Proven understanding of brand strategy and how effective storytelling supports wider brand building activity
Ability to influence, collaborate and inspire confidence across varied teams
Understanding of ethical storytelling, consent and safeguarding principles
Creative and proactive in finding new stories and opportunities
Comfortable balancing creativity with structure and organisational strategies
Demonstrates strong brand knowledge and ability to apply organisational brand framework and story effectively
Experience in the charity or social impact sector.
Experience training others in storytelling.
Essential
Strong experience in storytelling, journalism, communications or content strategy and gathering
Proven ability to craft emotionally compelling and impactful written content that motivates people to take action
Experience managing sensitive stories and working respectfully with people sharing lived experience
Knowledge of video and photography briefing and commissioning.
Strong project management and workflow-building skills
Proven understanding of brand strategy and how effective storytelling supports wider brand building activity
Ability to influence, collaborate and inspire confidence across varied teams
Understanding of ethical storytelling, consent and safeguarding principles
Creative and proactive in finding new stories and opportunities
Comfortable balancing creativity with structure and organisational strategies
Demonstrates strong brand knowledge and ability to apply organisational brand framework and story effectively
Desirable
Experience in the charity or social impact sector.
Experience training others in storytelling.
Please note: This post is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 due to its duties involving the protection of children and/or adults at risk. Applicants are therefore required to disclose all spent and unspent convictions, cautions, warnings, and reprimands, as well as any relevant non-conviction information. The successful candidate will be required to undertake a Disclosure and Barring Service (DBS) check in accordance with the Police Act 1997 (Part V).
#J-18808-Ljbffr