Valley View Casino & Hotel
Players Club - Players Club and Promotions Supervisor
Valley View Casino & Hotel, Valley Center, California, United States, 92082
Players Club and Promotions Supervisor
Who We Are
Be a member of the winning team at Valley View Casino & Hotel – named one of San Diego's
Best Places To Work
by the San Diego Business Journal. Valley View is where fun and your future will come together – join our team for a fun and exciting environment with amazing benefits that focus on you, your family and helping you reach your lifetime goals!
Deeply rooted in the Valley Center community, we, the San Pasqual Band of Mission Indians, have a rich local history. With traditions founded upon “good neighbor” values, our Tribe has been a part of this community for many generations. Valley View Casino & Hotel reflects our proud heritage of enterprise and opportunity; it is a place for our friends and neighbors.
At Valley View Casino & Hotel our team members are the foundation of who we are and what we do. The compassion, encouragement and level of experience that you will be exposed to will put you on a career path full of opportunities for advancement.
Description of the Position Responsible for effectively supervising the activities of the department on an assigned shift while providing excellent guest service and support to the team and the Players Club and Promotions Shift Manager. Team Member will carry out responsibilities with minimal direction and rely on experience and very good judgment to plan and accomplish goals. A certain degree of creativity and latitude is required.
Primary Duties, Responsibilities, and Tasks
All team members are obligated to support and uphold the Valley View Casino & Hotel’s Standards of Excellence as outlined in the Team Member Guide to Success.
Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service.
Ensures that the operations of the department are consistent with the strategic plans and vision of the department.
Responsible for ensuring guest special requests and/or complaints are addressed and resolved in a courteous manner.
Maintain confidentiality of guest information and Team Member information.
Authorize, generate, and oversee offers, coupons, gratuities and reports that are issued by team members under span of control.
Ensures that all edits and audits of Players Club/Promotions information are completed in a timely manner.
Responsible for adhering to established promotion proposals, rules, cash control guidelines. Company policy and procedures ensuring that team members are following the same.
Responsible for ensuring that appropriate prizes (cash and/or Moreplay) are issued to guests.
Held accountable to a high degree for the accuracy and thoroughness of department records and reports.
Assists in regularly inspecting stock of all office supplies and printed material that is needed for the department.
Assists with recommending the development and implementation of departmental policies and procedures, which enable the department to function more effectively.
As requested, complete business reports, promotional calendars, and miscellaneous reports.
Will be responsible for all keys to the stations during promotions when assigned.
Ensures the safety and security of all team members, equipment, event items and cleanliness of the work areas and surrounding areas.
Inspects and ensures the proper storing, handling, and maintenance of event equipment. Ensuring all functional areas are kept clean and in proper working condition.
Responsible for ensuring that current safety rules and regulations are followed by all Team Members under span of control.
Serves as a mentor for team members in the department.
Works collectively with the management team in providing input, suggestions, and recommendations for operations and guest service.
As requested, conducts huddles and schedules meetings with direct reports as needed.
Maintains a thorough knowledge of company facilities, as well as special events on property, in order to advise guests and fellow team members of same, whenever possible.
May be required to attend special events.
Other duties as assigned by management.
Adheres to performance standards, company policies and procedures and they related to the department.
Responsible for conducting all responsibilities in a professional and ethical manner.
Responsible for maintaining a consistent, regular attendance record.
Supervisory Responsibilities
Supervises any Team Member(s) under span of control.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and coaching and/or correcting Team Members; addressing complaints and resolving problems toward a non-biased outcome.
Required Qualifications
High School diploma or GED required.
Two years of applicable customer service experience.
One year of progressive supervisory experience including mentoring, training, and coaching of peers.
Demonstrated proficiency in Microsoft Office products.
Ability to multi-task between incoming guests, team members, phone calls and clerical duties.
Ability to work effectively within a fast-paced environment.
Strong organizational and analytical skills
Excellent communication and interpersonal skills.
Ability to take initiative when performing job responsibilities and or completing projects.
Ability to communicate effectively with a wide audience.
Leadership skills include having the confidence and ability to articulate clear and precise directions.
Ability to build and further create a positive work environment with open communication and consistency. Ability to maintain and advance camaraderie throughout the department.
Ability to communicate effectively in a positive manner using English in both written and oral form.
Ability to read, analyze and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals in the English language.
Ability to write routine reports and correspondence.
Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables.
Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
Must successfully pass a drug screening test.
Must be able to successfully pass applicable auditions or skill testing.
Preferred Qualifications
Associate Degree in Business Management, Marketing or a related field.
Previous guest service experience in a casino/gaming environment.
Previous experience working with a tribal enterprise.
Physical Requirements of the Position
Clear vision (close, distant, color, peripheral, and depth perception) is needed for navigating office and casino environments, reading, and reviewing reports and policies, operating data processing equipment and other essential job functions.
While performing the duties of this job, the Team Member is regularly required to talk and hear.
The Team Member is regularly required to sit and use hands to finger, manipulate, handle, or feel.
The Team Member is frequently required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.
The Team Member must frequently lift and/or move up to 25 pounds and occasionally required to lift and/or move up to 50 pounds.
Working Conditions
The Casino is open 24 hours per day, seven (7) days per week; therefore, you must be flexible to work any and all shifts.
While performing the duties of this job, the Team Member is exposed to secondhand tobacco smoke, moving mechanical parts and fumes or airborne particles.
The Team Member is usually subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes.
The Team Member is occasionally subject to outside environmental conditions and to wet and/or humid conditions.
The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud.
Other Information
Native American hiring preference applies.
This job description does not list all the duties of the job. You may be instructed by management to perform other tasks or functions.
You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence.
Management has the right to revise this job description at any time.
The job description is not a contract for employment.
#J-18808-Ljbffr
Be a member of the winning team at Valley View Casino & Hotel – named one of San Diego's
Best Places To Work
by the San Diego Business Journal. Valley View is where fun and your future will come together – join our team for a fun and exciting environment with amazing benefits that focus on you, your family and helping you reach your lifetime goals!
Deeply rooted in the Valley Center community, we, the San Pasqual Band of Mission Indians, have a rich local history. With traditions founded upon “good neighbor” values, our Tribe has been a part of this community for many generations. Valley View Casino & Hotel reflects our proud heritage of enterprise and opportunity; it is a place for our friends and neighbors.
At Valley View Casino & Hotel our team members are the foundation of who we are and what we do. The compassion, encouragement and level of experience that you will be exposed to will put you on a career path full of opportunities for advancement.
Description of the Position Responsible for effectively supervising the activities of the department on an assigned shift while providing excellent guest service and support to the team and the Players Club and Promotions Shift Manager. Team Member will carry out responsibilities with minimal direction and rely on experience and very good judgment to plan and accomplish goals. A certain degree of creativity and latitude is required.
Primary Duties, Responsibilities, and Tasks
All team members are obligated to support and uphold the Valley View Casino & Hotel’s Standards of Excellence as outlined in the Team Member Guide to Success.
Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service.
Ensures that the operations of the department are consistent with the strategic plans and vision of the department.
Responsible for ensuring guest special requests and/or complaints are addressed and resolved in a courteous manner.
Maintain confidentiality of guest information and Team Member information.
Authorize, generate, and oversee offers, coupons, gratuities and reports that are issued by team members under span of control.
Ensures that all edits and audits of Players Club/Promotions information are completed in a timely manner.
Responsible for adhering to established promotion proposals, rules, cash control guidelines. Company policy and procedures ensuring that team members are following the same.
Responsible for ensuring that appropriate prizes (cash and/or Moreplay) are issued to guests.
Held accountable to a high degree for the accuracy and thoroughness of department records and reports.
Assists in regularly inspecting stock of all office supplies and printed material that is needed for the department.
Assists with recommending the development and implementation of departmental policies and procedures, which enable the department to function more effectively.
As requested, complete business reports, promotional calendars, and miscellaneous reports.
Will be responsible for all keys to the stations during promotions when assigned.
Ensures the safety and security of all team members, equipment, event items and cleanliness of the work areas and surrounding areas.
Inspects and ensures the proper storing, handling, and maintenance of event equipment. Ensuring all functional areas are kept clean and in proper working condition.
Responsible for ensuring that current safety rules and regulations are followed by all Team Members under span of control.
Serves as a mentor for team members in the department.
Works collectively with the management team in providing input, suggestions, and recommendations for operations and guest service.
As requested, conducts huddles and schedules meetings with direct reports as needed.
Maintains a thorough knowledge of company facilities, as well as special events on property, in order to advise guests and fellow team members of same, whenever possible.
May be required to attend special events.
Other duties as assigned by management.
Adheres to performance standards, company policies and procedures and they related to the department.
Responsible for conducting all responsibilities in a professional and ethical manner.
Responsible for maintaining a consistent, regular attendance record.
Supervisory Responsibilities
Supervises any Team Member(s) under span of control.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and coaching and/or correcting Team Members; addressing complaints and resolving problems toward a non-biased outcome.
Required Qualifications
High School diploma or GED required.
Two years of applicable customer service experience.
One year of progressive supervisory experience including mentoring, training, and coaching of peers.
Demonstrated proficiency in Microsoft Office products.
Ability to multi-task between incoming guests, team members, phone calls and clerical duties.
Ability to work effectively within a fast-paced environment.
Strong organizational and analytical skills
Excellent communication and interpersonal skills.
Ability to take initiative when performing job responsibilities and or completing projects.
Ability to communicate effectively with a wide audience.
Leadership skills include having the confidence and ability to articulate clear and precise directions.
Ability to build and further create a positive work environment with open communication and consistency. Ability to maintain and advance camaraderie throughout the department.
Ability to communicate effectively in a positive manner using English in both written and oral form.
Ability to read, analyze and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals in the English language.
Ability to write routine reports and correspondence.
Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables.
Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
Must successfully pass a drug screening test.
Must be able to successfully pass applicable auditions or skill testing.
Preferred Qualifications
Associate Degree in Business Management, Marketing or a related field.
Previous guest service experience in a casino/gaming environment.
Previous experience working with a tribal enterprise.
Physical Requirements of the Position
Clear vision (close, distant, color, peripheral, and depth perception) is needed for navigating office and casino environments, reading, and reviewing reports and policies, operating data processing equipment and other essential job functions.
While performing the duties of this job, the Team Member is regularly required to talk and hear.
The Team Member is regularly required to sit and use hands to finger, manipulate, handle, or feel.
The Team Member is frequently required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.
The Team Member must frequently lift and/or move up to 25 pounds and occasionally required to lift and/or move up to 50 pounds.
Working Conditions
The Casino is open 24 hours per day, seven (7) days per week; therefore, you must be flexible to work any and all shifts.
While performing the duties of this job, the Team Member is exposed to secondhand tobacco smoke, moving mechanical parts and fumes or airborne particles.
The Team Member is usually subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes.
The Team Member is occasionally subject to outside environmental conditions and to wet and/or humid conditions.
The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud.
Other Information
Native American hiring preference applies.
This job description does not list all the duties of the job. You may be instructed by management to perform other tasks or functions.
You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence.
Management has the right to revise this job description at any time.
The job description is not a contract for employment.
#J-18808-Ljbffr