PARKVIEW HEALTH SYSTEM INC
Telecommunications Operator
PARKVIEW HEALTH SYSTEM INC, Fort Wayne, Indiana, United States, 46804
Telecommunications Operator – PARKVIEW HEALTH SYSTEM INC
Fort Wayne, IN
Full-Time, 40 hours per week, M-F 7am-3:30pm.
Summary The Telecommunications Operator is responsible for managing incoming and outgoing calls, providing routine information, and dispatching calls to the appropriate departments, personnel, or providers in a professional and courteous manner. The role also handles paging requests, assists with emergency communications, and ensures accurate and timely information delivery to patients, staff, providers, and external customers. Utilizing the Intellidesk (ID) call processing application, the operator processes internal and external phone calls for all Parkview Hospitals and PPG offices. As a subject‑matter expert on Intellidesk, the operator references multiple directories for various hospital and specialty groups, processes on‑call requests for disparate departments, and uses mass communication applications. The operator conducts basic troubleshooting for equipment outages and escalates to the appropriate entity when necessary. Clear, concise, and professional communication under all conditions is mandatory.
Duties and Responsibilities
Answer all incoming calls promptly, greet callers professionally and courteously, and route them to the appropriate department or individual.
Carry out paging procedures for employees, providers, and other essential personnel.
Act as an information hub, providing accurate assistance to patients, employees, and external customers.
Transfer calls accurately to the proper extension, ensuring seamless communication for callers and staff.
Assist with data entry for the department, staff, and any paging information.
Comply with all policies and standards.
Education High School Diploma or GED is required.
Experience Previous call‑center experience preferred. Experience in customer service, use of computers – hardware and software, and/or any use of an electronic medical record.
Other Qualifications
Knowledge of medical terminology and hospital policies is preferred.
Geographical knowledge of the Parkview service area is preferred.
Excellent verbal communication and customer service skills.
Ability to manage high call volumes in a calm and professional manner.
Ability to prioritize and multitask in a fast‑paced environment.
Seniority Level Entry level
Employment Type Full-time
Job Function Information Technology
Industries Hospitals and Health Care
Job ID #184293
Posted Yesterday
#J-18808-Ljbffr
Fort Wayne, IN
Full-Time, 40 hours per week, M-F 7am-3:30pm.
Summary The Telecommunications Operator is responsible for managing incoming and outgoing calls, providing routine information, and dispatching calls to the appropriate departments, personnel, or providers in a professional and courteous manner. The role also handles paging requests, assists with emergency communications, and ensures accurate and timely information delivery to patients, staff, providers, and external customers. Utilizing the Intellidesk (ID) call processing application, the operator processes internal and external phone calls for all Parkview Hospitals and PPG offices. As a subject‑matter expert on Intellidesk, the operator references multiple directories for various hospital and specialty groups, processes on‑call requests for disparate departments, and uses mass communication applications. The operator conducts basic troubleshooting for equipment outages and escalates to the appropriate entity when necessary. Clear, concise, and professional communication under all conditions is mandatory.
Duties and Responsibilities
Answer all incoming calls promptly, greet callers professionally and courteously, and route them to the appropriate department or individual.
Carry out paging procedures for employees, providers, and other essential personnel.
Act as an information hub, providing accurate assistance to patients, employees, and external customers.
Transfer calls accurately to the proper extension, ensuring seamless communication for callers and staff.
Assist with data entry for the department, staff, and any paging information.
Comply with all policies and standards.
Education High School Diploma or GED is required.
Experience Previous call‑center experience preferred. Experience in customer service, use of computers – hardware and software, and/or any use of an electronic medical record.
Other Qualifications
Knowledge of medical terminology and hospital policies is preferred.
Geographical knowledge of the Parkview service area is preferred.
Excellent verbal communication and customer service skills.
Ability to manage high call volumes in a calm and professional manner.
Ability to prioritize and multitask in a fast‑paced environment.
Seniority Level Entry level
Employment Type Full-time
Job Function Information Technology
Industries Hospitals and Health Care
Job ID #184293
Posted Yesterday
#J-18808-Ljbffr