People, Technology & Processes, LLC
Telecommunications Mechanic with Security Clearance
People, Technology & Processes, LLC, Frederick, Maryland, United States, 21701
Telecommunications Mechanic with Security Clearance
Location: Fort Detrick, MD • Clearance level: Secret • Posted 3 weeks ago • Be among the first 25 applicants.
Responsibilities
Perform all administrative, operations and maintenance (O&M) functions, and routines required on Inside Plant (ISP) systems and equipment, including Avaya telephone switching equipment, Telephone Management System (TMS), Voice over Internet Protocol (VoIP) programming, firewall and other ancillary equipment and systems directly connected to the switch.
Support configuration, troubleshooting, installation, removal of Analog/Digital/VoIP telephone circuits.
Resolve customer trouble calls related to voice issues.
Commitment to deliver the very best customer service to a large organization.
Responsible for creation, modification, and removal of Voicemail user profiles on the Voice Infrastructure. Experience with Callegra Callware preferred.
Install, test, troubleshoot, program, monitor, maintain, and repair digital switching equipment, power and ringing relay racks, miscellaneous telephone, radio, fire alarms, intrusion alarms, and other circuits and related apparatus required in the central switching office.
Perform routine preventative maintenance on switch hardware and equipment.
Analyze system failures and other unusual system occurrences to isolate the source of the problem.
Maintain manual and/or computerized central office records, including detail records, traffic analysis records, cable records, line records, subscriber service records, and spare parts inventories.
Perform remote diagnostics, parts and material repair or replacement, emergency technical support, and technical documentation updates.
Maintain synchronous optical network.
Diagnose and replace faulty switch circuit packs and switching equipment.
Install and troubleshoot T‑1 circuits.
Responsible for T1 testing from Dmarc to remote locations.
Monitor and troubleshoot trunks.
As the main contact, maintain customer rapport by listening to and resolving concerns and answering questions.
Interact with vendors on circuit installation.
Perform work order and trouble ticket administration within the TMS.
Maintain safe work environment and conditions by following codes, standards, and legal regulations.
Provide other duties as assigned to support contract requirements.
Attend training sessions as required (DoD, Information Assurance, Security, Corporate).
Expert knowledge of Telephone Infrastructure and networking services.
Install and terminate Cat6, knowing difference between 568A and 568B configuration, understands the distance limitations of Cat6 and how to adapt to a fiber environment.
Comfortable working with ST, SC and LC fiber connections.
Experience splicing copper telephone cables and color code knowledge a must.
Experience with fiber preferred.
Experience with the following equipment: TDR, Fault locator, Sidekick, OTDR, and ISDN.
Proficient in providing administration and documentation services, and in using MS Office Suite.
Preferred experience with Army I3A and C4IM standards and requirements.
Knowledge and experience implementing quality assurance processes for all projects to ensure equipment, systems, and software identified by the technical design specifications are properly configured and operated after deployment.
Administrative and technical capability with network engineering, integration engineering, network installation and testing methodologies, and performance scheduling.
BICSI certification training preferred.
Qualifications
Must be able to safely work aloft, in confined spaces, and able to lift 50 pounds.
DoD 8570 IAT Level 2. At least one of the following must be current and maintained:
CCNA Security – Cisco Certified Network Associate Security
CySA+ – Intermediate-level exam for security professionals focusing on vulnerability and threat analysis.
GICSP – Global Industrial Cyber Security Professional
GSEC – GIAC® Security Essentials exam that demonstrates hands‑on IT security capability.
Security+ CE – CompTIA exam focusing on cybersecurity issues.
CND – EC-Council's Certified Network Defender (CND)
SSCP – Systems Security Certified Practitioner
Knowledge and experience with Avaya and VoIP communications systems.
Seniority Level
Entry level
Employment Type
Contract
Job Function
Management and Manufacturing
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Responsibilities
Perform all administrative, operations and maintenance (O&M) functions, and routines required on Inside Plant (ISP) systems and equipment, including Avaya telephone switching equipment, Telephone Management System (TMS), Voice over Internet Protocol (VoIP) programming, firewall and other ancillary equipment and systems directly connected to the switch.
Support configuration, troubleshooting, installation, removal of Analog/Digital/VoIP telephone circuits.
Resolve customer trouble calls related to voice issues.
Commitment to deliver the very best customer service to a large organization.
Responsible for creation, modification, and removal of Voicemail user profiles on the Voice Infrastructure. Experience with Callegra Callware preferred.
Install, test, troubleshoot, program, monitor, maintain, and repair digital switching equipment, power and ringing relay racks, miscellaneous telephone, radio, fire alarms, intrusion alarms, and other circuits and related apparatus required in the central switching office.
Perform routine preventative maintenance on switch hardware and equipment.
Analyze system failures and other unusual system occurrences to isolate the source of the problem.
Maintain manual and/or computerized central office records, including detail records, traffic analysis records, cable records, line records, subscriber service records, and spare parts inventories.
Perform remote diagnostics, parts and material repair or replacement, emergency technical support, and technical documentation updates.
Maintain synchronous optical network.
Diagnose and replace faulty switch circuit packs and switching equipment.
Install and troubleshoot T‑1 circuits.
Responsible for T1 testing from Dmarc to remote locations.
Monitor and troubleshoot trunks.
As the main contact, maintain customer rapport by listening to and resolving concerns and answering questions.
Interact with vendors on circuit installation.
Perform work order and trouble ticket administration within the TMS.
Maintain safe work environment and conditions by following codes, standards, and legal regulations.
Provide other duties as assigned to support contract requirements.
Attend training sessions as required (DoD, Information Assurance, Security, Corporate).
Expert knowledge of Telephone Infrastructure and networking services.
Install and terminate Cat6, knowing difference between 568A and 568B configuration, understands the distance limitations of Cat6 and how to adapt to a fiber environment.
Comfortable working with ST, SC and LC fiber connections.
Experience splicing copper telephone cables and color code knowledge a must.
Experience with fiber preferred.
Experience with the following equipment: TDR, Fault locator, Sidekick, OTDR, and ISDN.
Proficient in providing administration and documentation services, and in using MS Office Suite.
Preferred experience with Army I3A and C4IM standards and requirements.
Knowledge and experience implementing quality assurance processes for all projects to ensure equipment, systems, and software identified by the technical design specifications are properly configured and operated after deployment.
Administrative and technical capability with network engineering, integration engineering, network installation and testing methodologies, and performance scheduling.
BICSI certification training preferred.
Qualifications
Must be able to safely work aloft, in confined spaces, and able to lift 50 pounds.
DoD 8570 IAT Level 2. At least one of the following must be current and maintained:
CCNA Security – Cisco Certified Network Associate Security
CySA+ – Intermediate-level exam for security professionals focusing on vulnerability and threat analysis.
GICSP – Global Industrial Cyber Security Professional
GSEC – GIAC® Security Essentials exam that demonstrates hands‑on IT security capability.
Security+ CE – CompTIA exam focusing on cybersecurity issues.
CND – EC-Council's Certified Network Defender (CND)
SSCP – Systems Security Certified Practitioner
Knowledge and experience with Avaya and VoIP communications systems.
Seniority Level
Entry level
Employment Type
Contract
Job Function
Management and Manufacturing
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