Portland Implement is hiring: Service Writer in Cashton

Job Summary:

The Service Writer acts as the primary liaison between customers and the service department. They are responsible for creating accurate work orders, scheduling repairs, communicating with technicians, and ensuring customer satisfaction. This role requires strong organizational skills, attention to detail, and excellent communication abilities.

Key Responsibilities:

• Customer Interaction:
• • Greet customers and assess their service needs.
  • Explain repair processes, timelines, and costs clearly.
  • Maintain positive customer relationships and provide updates on service progress.
• Work Order Management:
• • Create and maintain accurate work orders in the dealership management system.
  • Verify warranty coverage and prepare necessary documentation.
  • Ensure all required parts and labor are properly listed and billed.
• Scheduling & Coordination:
• • Schedule service appointments and assign work to technicians based on skill and availability.
  • Coordinate with parts department to ensure timely availability of components.
• Administrative Duties:
• • Track service jobs from start to completion.
  • Prepare invoices and assist with payment processing.
  • Maintain service records for compliance and reporting.

Qualifications:

• High school diploma or equivalent; additional technical or business training preferred.
• Knowledge of agricultural equipment and dealership operations is a plus.
• Strong computer skills (dealership management systems, MS Office).
• Excellent communication and customer service skills.
• Ability to multitask and work in a fast-paced environment.

Skills & Competencies:

• Attention to detail and accuracy.
• Problem-solving and conflict resolution.
• Time management and organizational skills.
• Team-oriented mindset.