Capgemini
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Job Description Capgemini’s award-winning Google practice is looking to hire a full-time Conversational Designer (Manager level) across multiple locations. We are open to considering candidates willing to work hybrid from either of the locations - Chicago, Dallas, New York, New Jersey, Nashville or Atlanta.
Key Responsibilities
Knowledge of telecom-specific challenges such as call routing, number portability, and service provisioning.
Experience with analytics tools for conversational performance tracking.
Familiarity with agile methodologies and design thinking.
Strong understanding of GCP architecture and services relevant to CCAS.
Required Skills
10+ year of experience, including 3+ years of experience designing conversational interfaces or virtual agents, preferably in the telecom domain.
Experience with Dialogflow CX, including flow design, fulfillment, and testing.
Proficiency in Python for developing webhook services and automation scripts.
Experience with webhooks, RESTful APIs, and backend integration patterns.
Familiarity with telecom systems such as CRM, billing platforms, and IVR.
Hands on knowledge using Gen AI, Playbooks & CCAI Insights.
Experience with Speech-to-Text, Text-to-Speech, and Agent Assist.
Google Cloud certifications (e.g., Professional Cloud Developer, Contact Center AI specialization).
Works in the area of Software Engineering Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions or applications. Applies scientific methods to analyze and solve software engineering problems. He or she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. His or her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. The software engineer builds skills and expertise of his or her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. The software engineer collaborates and acts as team player with other software engineers and stakeholders.
Life at Capgemini Capgemini Supports All Aspects Of Your Well-being Throughout The Changing Stages Of Your Life And Career. For Eligible Employees, We Offer
Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief
Benefits Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility
About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
The base compensation range for this role in the posted location is $76,200 - $178,290.
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Job Description Capgemini’s award-winning Google practice is looking to hire a full-time Conversational Designer (Manager level) across multiple locations. We are open to considering candidates willing to work hybrid from either of the locations - Chicago, Dallas, New York, New Jersey, Nashville or Atlanta.
Key Responsibilities
Knowledge of telecom-specific challenges such as call routing, number portability, and service provisioning.
Experience with analytics tools for conversational performance tracking.
Familiarity with agile methodologies and design thinking.
Strong understanding of GCP architecture and services relevant to CCAS.
Required Skills
10+ year of experience, including 3+ years of experience designing conversational interfaces or virtual agents, preferably in the telecom domain.
Experience with Dialogflow CX, including flow design, fulfillment, and testing.
Proficiency in Python for developing webhook services and automation scripts.
Experience with webhooks, RESTful APIs, and backend integration patterns.
Familiarity with telecom systems such as CRM, billing platforms, and IVR.
Hands on knowledge using Gen AI, Playbooks & CCAI Insights.
Experience with Speech-to-Text, Text-to-Speech, and Agent Assist.
Google Cloud certifications (e.g., Professional Cloud Developer, Contact Center AI specialization).
Works in the area of Software Engineering Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions or applications. Applies scientific methods to analyze and solve software engineering problems. He or she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. His or her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. The software engineer builds skills and expertise of his or her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. The software engineer collaborates and acts as team player with other software engineers and stakeholders.
Life at Capgemini Capgemini Supports All Aspects Of Your Well-being Throughout The Changing Stages Of Your Life And Career. For Eligible Employees, We Offer
Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief
Benefits Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility
About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
The base compensation range for this role in the posted location is $76,200 - $178,290.
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