Surv
Marketing & Operations Lead
Surv is a growing handyman and home remodeling company based in the Nashville area. Our work supports homeowners, real estate professionals, and property managers who need dependable, high-quality service.
Position Summary The Marketing & Operations Lead is a hybrid role responsible for both marketing performance and operational execution. You will own marketing strategy, analytics, and agency oversight while also assisting with inbound calls, scheduling, estimates, and field technician dispatching.
This role is not focused on graphic design. We are looking for a results-driven operator who understands marketing numbers, lead flow, and service-based operations.
Key Responsibilities Marketing Strategy & Performance
Develop and execute marketing strategies to support monthly revenue growth
Manage marketing budgets and track return on investment
Analyze marketing performance metrics and conversion data
Maintain efficient marketing spend and cost-per-lead targets
Oversee external PPC and pay-per-lead marketing agencies
Coordinate marketing collateral logistics and vendor relationships
Operations & Daily Execution
Handle inbound phone calls as needed
Schedule customer appointments and provide initial estimates
Dispatch field technicians and installers efficiently
Support day-to-day operational needs to keep jobs moving on schedule
Team Leadership & Process Improvement
Manage and support a call center team
Improve lead conversion rates and appointment quality
Build scalable processes for marketing, scheduling, and dispatch
Collaborate with ownership on growth planning and execution
Qualifications
3–5 years of experience in marketing, operations, or growth roles
At least 2 years of leadership or management experience
Strong analytical and problem-solving skills
Experience with PPC, lead generation, or home services marketing
Background in home improvement, remodeling, or construction is a strong plus
Comfortable working in a startup environment with shifting priorities
Able to lift up to 30 lbs and travel locally as needed
Why Work at Surv
Direct impact on company growth and profitability
Broad responsibility across marketing and operations
Opportunity to build systems from the ground up
Fast-paced environment with room to grow as the company scales
How to Apply If you are a marketing professional who enjoys operational ownership and wants to play a key role in growing a home services company, we encourage you to apply.
Please include a brief note about your experience in marketing, operations, or home services.
#J-18808-Ljbffr
Position Summary The Marketing & Operations Lead is a hybrid role responsible for both marketing performance and operational execution. You will own marketing strategy, analytics, and agency oversight while also assisting with inbound calls, scheduling, estimates, and field technician dispatching.
This role is not focused on graphic design. We are looking for a results-driven operator who understands marketing numbers, lead flow, and service-based operations.
Key Responsibilities Marketing Strategy & Performance
Develop and execute marketing strategies to support monthly revenue growth
Manage marketing budgets and track return on investment
Analyze marketing performance metrics and conversion data
Maintain efficient marketing spend and cost-per-lead targets
Oversee external PPC and pay-per-lead marketing agencies
Coordinate marketing collateral logistics and vendor relationships
Operations & Daily Execution
Handle inbound phone calls as needed
Schedule customer appointments and provide initial estimates
Dispatch field technicians and installers efficiently
Support day-to-day operational needs to keep jobs moving on schedule
Team Leadership & Process Improvement
Manage and support a call center team
Improve lead conversion rates and appointment quality
Build scalable processes for marketing, scheduling, and dispatch
Collaborate with ownership on growth planning and execution
Qualifications
3–5 years of experience in marketing, operations, or growth roles
At least 2 years of leadership or management experience
Strong analytical and problem-solving skills
Experience with PPC, lead generation, or home services marketing
Background in home improvement, remodeling, or construction is a strong plus
Comfortable working in a startup environment with shifting priorities
Able to lift up to 30 lbs and travel locally as needed
Why Work at Surv
Direct impact on company growth and profitability
Broad responsibility across marketing and operations
Opportunity to build systems from the ground up
Fast-paced environment with room to grow as the company scales
How to Apply If you are a marketing professional who enjoys operational ownership and wants to play a key role in growing a home services company, we encourage you to apply.
Please include a brief note about your experience in marketing, operations, or home services.
#J-18808-Ljbffr