Village of Tinley Park
Public Safety Communications Manager
Village of Tinley Park, Tinley Park, Illinois, United States, 60483
Overview
The Village of Tinley Park seeks a qualified applicant for the newly created full‑time position of
Public Safety Communications Manager . This role will oversee the installation, inspection, maintenance and repair of two‑way radios, microwave systems and other electronic communications, monitoring and accessory equipment for the Village, while also providing oversight of public safety technology initiatives and projects supporting the police department, 154 sworn and non‑sworn staff, the state’s largest part‑time fire department with 141 staff and an internal 911 dispatching center and emergency management operations with 69 staff. Responsibilities
Collaborate with public safety stakeholders to evaluate, analyze and recommend technology and communications to align with Village‑wide and departmental initiatives and goals. Oversee the evaluation, analysis and implementation of public safety technology and communication initiatives and perform project management duties for technical and non‑technical solutions. Develop end‑user requirements, project timelines, system documentation, workflow procedures and assign tasks as required while providing timely updates to all stakeholders. Participate in communications‑related emergency planning and tactical communications operational activities, including tactical interoperable communications planning, incident action planning and tactical communications deployment. Strategically align and develop internal resources to minimize external reliance on contract staff for public safety communications operations and provide hands‑on oversight of the installation, inspection, maintenance and repair of all Village‑operated two‑way radios, microwave systems and other electronic communication, monitoring and accessory equipment. Respond to service orders, provisioning, repair, installation and maintenance activities at site equipment, data center and dispatch facilities ensuring timely response and resolution. Monitor, evaluate and recommend replacement of worn or obsolete communications equipment; recognize and correct highly complex communications equipment malfunctions. Program, install and perform limited maintenance of mobile, portable and base subscriber radio equipment; troubleshoot, repair and, as necessary, coordinate outside servicing of mobile, portable, base radios and other associated equipment. Oversee communication inventory maintenance of spare equipment, components and parts; utilize computer hardware and software to program communications equipment and maintain accurate databases for parts, frequency authorization, inventory and system user information. Act immediately to resolve emergency situations, working closely with public safety department heads and/or their designee(s) to resolve critical emergency technology & communication issues. Qualifications
Bachelor’s Degree in business, computer technology, emergency communication management, project management or a related field. Minimum of five (5) to eight (8) years of directly related experience in information technology, radio and/or other emergency communications, OR a minimum of fifteen (15) years of directly related experience in information technology, radio and/or other emergency communications. Project management experience overseeing public technology and/or communications initiatives. Valid driver’s license. Preferred experience includes prior field work experience, experience working with public safety technology and operations systems including CAD, in‑vehicle technology stacks and supporting public safety operations, basic electronics & safety knowledge of testing procedures, and basic knowledge of audio testing equipment (TIMS), RF service monitor, watt meter, multimeters, cable analyzers and various equipment utilized in testing RF, audio and network equipment in the radio communications industry. Hands‑on operational and strategic level professional experience with radio communications and public safety communications, oversight of implementation and system‑wide upgrades, and prior work experience with a variety of stakeholders. In‑depth, hands‑on knowledge of and experience with end‑user support in a public safety environment including police, fire and dispatch operations with the ability to respond to critical situations immediately. Ability to work on a cross‑functional team of public safety stakeholders to meet the Village’s public safety initiatives. Position requires response for emergency communication issues and includes working evenings, weekends and holidays to support public safety emergency 24/7 operational needs. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or protected veteran status.
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The Village of Tinley Park seeks a qualified applicant for the newly created full‑time position of
Public Safety Communications Manager . This role will oversee the installation, inspection, maintenance and repair of two‑way radios, microwave systems and other electronic communications, monitoring and accessory equipment for the Village, while also providing oversight of public safety technology initiatives and projects supporting the police department, 154 sworn and non‑sworn staff, the state’s largest part‑time fire department with 141 staff and an internal 911 dispatching center and emergency management operations with 69 staff. Responsibilities
Collaborate with public safety stakeholders to evaluate, analyze and recommend technology and communications to align with Village‑wide and departmental initiatives and goals. Oversee the evaluation, analysis and implementation of public safety technology and communication initiatives and perform project management duties for technical and non‑technical solutions. Develop end‑user requirements, project timelines, system documentation, workflow procedures and assign tasks as required while providing timely updates to all stakeholders. Participate in communications‑related emergency planning and tactical communications operational activities, including tactical interoperable communications planning, incident action planning and tactical communications deployment. Strategically align and develop internal resources to minimize external reliance on contract staff for public safety communications operations and provide hands‑on oversight of the installation, inspection, maintenance and repair of all Village‑operated two‑way radios, microwave systems and other electronic communication, monitoring and accessory equipment. Respond to service orders, provisioning, repair, installation and maintenance activities at site equipment, data center and dispatch facilities ensuring timely response and resolution. Monitor, evaluate and recommend replacement of worn or obsolete communications equipment; recognize and correct highly complex communications equipment malfunctions. Program, install and perform limited maintenance of mobile, portable and base subscriber radio equipment; troubleshoot, repair and, as necessary, coordinate outside servicing of mobile, portable, base radios and other associated equipment. Oversee communication inventory maintenance of spare equipment, components and parts; utilize computer hardware and software to program communications equipment and maintain accurate databases for parts, frequency authorization, inventory and system user information. Act immediately to resolve emergency situations, working closely with public safety department heads and/or their designee(s) to resolve critical emergency technology & communication issues. Qualifications
Bachelor’s Degree in business, computer technology, emergency communication management, project management or a related field. Minimum of five (5) to eight (8) years of directly related experience in information technology, radio and/or other emergency communications, OR a minimum of fifteen (15) years of directly related experience in information technology, radio and/or other emergency communications. Project management experience overseeing public technology and/or communications initiatives. Valid driver’s license. Preferred experience includes prior field work experience, experience working with public safety technology and operations systems including CAD, in‑vehicle technology stacks and supporting public safety operations, basic electronics & safety knowledge of testing procedures, and basic knowledge of audio testing equipment (TIMS), RF service monitor, watt meter, multimeters, cable analyzers and various equipment utilized in testing RF, audio and network equipment in the radio communications industry. Hands‑on operational and strategic level professional experience with radio communications and public safety communications, oversight of implementation and system‑wide upgrades, and prior work experience with a variety of stakeholders. In‑depth, hands‑on knowledge of and experience with end‑user support in a public safety environment including police, fire and dispatch operations with the ability to respond to critical situations immediately. Ability to work on a cross‑functional team of public safety stakeholders to meet the Village’s public safety initiatives. Position requires response for emergency communication issues and includes working evenings, weekends and holidays to support public safety emergency 24/7 operational needs. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or protected veteran status.
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