AT&T
Call Center Sales Representative – Hybrid
AT&T, Charlotte, North Carolina, United States, 28245
Call Center Sales Representative – Hybrid
Join to apply for the
Call Center Sales Representative – Hybrid
role at
AT&T . Job Description
This hybrid‑remote position reports to the Charlotte Call Center at 9139 Research Dr, Charlotte, NC 28262. You will work in the center 3‑4 days a week and from home 1‑2 days a week. This is your opportunity to be the voice of AT&T – a global leader in communications and technology. As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most. Pay Transparency
Our Premier Service Consultants earn $17.84‑$19.17 hourly + commissions if all sales goals are met. With our uncapped commission opportunities, surpassing those goals can earn top representatives $62,280+ per year. Individual starting salary may depend on geography, experience, expertise, and education/training. How You’ll Make an Impact
As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you’ll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. What Your Day‑to‑Day Will Look Like
Handle customer interactions (calls, chats, emails) in a fast‑paced environment. Accurately resolve issues related to service, billing, payments, and collections. Explain bills and product features clearly. Troubleshoot basic problems and seek higher support if needed. Build customer confidence and loyalty by resolving issues. Support various customer inquiries, including technical issues. Work a flexible 40‑hour per week schedule, which may include nights, weekends, and overtime. Paid training. What We Are Looking For
Unwavering Customer Focus Strong Work Ethic Adaptability Problem‑Solving Skills Attention to Details Perks & Benefits
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone. Tuition reimbursement program. Paid Time Off and holidays – Employees receive 1 week of paid time off after 6 months and 2 weeks after the first year. Additional PTO is provided based on the bargaining group to which you are hired. Paid Parental Leave. Medical/Dental/Vision coverage. 401(k) plan. Additional sick leave beyond state and local law may be available but is unprotected. Adoption reimbursement. Disability Benefits (short‑term and long‑term). Life and Accidental Death Insurance. Supplemental benefit programs: critical illness, accident hospital indemnity, group legal. Employee Assistance Programs (EAP). Extensive employee wellness programs. Weekly Hours:
40 Time Type:
Regular Location:
Charlotte, North Carolina Seniority Level:
Not Applicable Employment Type:
Full‑time Job Function:
Sales and Business Development Industries:
Wireless Services, IT Services and IT Consulting, and Telecommunications It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
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Join to apply for the
Call Center Sales Representative – Hybrid
role at
AT&T . Job Description
This hybrid‑remote position reports to the Charlotte Call Center at 9139 Research Dr, Charlotte, NC 28262. You will work in the center 3‑4 days a week and from home 1‑2 days a week. This is your opportunity to be the voice of AT&T – a global leader in communications and technology. As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most. Pay Transparency
Our Premier Service Consultants earn $17.84‑$19.17 hourly + commissions if all sales goals are met. With our uncapped commission opportunities, surpassing those goals can earn top representatives $62,280+ per year. Individual starting salary may depend on geography, experience, expertise, and education/training. How You’ll Make an Impact
As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you’ll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. What Your Day‑to‑Day Will Look Like
Handle customer interactions (calls, chats, emails) in a fast‑paced environment. Accurately resolve issues related to service, billing, payments, and collections. Explain bills and product features clearly. Troubleshoot basic problems and seek higher support if needed. Build customer confidence and loyalty by resolving issues. Support various customer inquiries, including technical issues. Work a flexible 40‑hour per week schedule, which may include nights, weekends, and overtime. Paid training. What We Are Looking For
Unwavering Customer Focus Strong Work Ethic Adaptability Problem‑Solving Skills Attention to Details Perks & Benefits
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone. Tuition reimbursement program. Paid Time Off and holidays – Employees receive 1 week of paid time off after 6 months and 2 weeks after the first year. Additional PTO is provided based on the bargaining group to which you are hired. Paid Parental Leave. Medical/Dental/Vision coverage. 401(k) plan. Additional sick leave beyond state and local law may be available but is unprotected. Adoption reimbursement. Disability Benefits (short‑term and long‑term). Life and Accidental Death Insurance. Supplemental benefit programs: critical illness, accident hospital indemnity, group legal. Employee Assistance Programs (EAP). Extensive employee wellness programs. Weekly Hours:
40 Time Type:
Regular Location:
Charlotte, North Carolina Seniority Level:
Not Applicable Employment Type:
Full‑time Job Function:
Sales and Business Development Industries:
Wireless Services, IT Services and IT Consulting, and Telecommunications It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
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