Event Manager Job at AT&T Performing Arts Center in Dallas

About the AT&T Performing Arts Center

The AT&T Performing Arts Center is a nonprofit foundation that operates and programs a 10-acre campus comprised of three premier performance venues and a park in downtown Dallas. Audiences enjoy the best and most recent from Broadway; the finest dance companies from across the globe co-presented with TITAS Presents; and top concerts, performers and cutting-edge speakers. Thousands of students explore and more deeply experience the arts through the Center’s education program, Open Stages. The Center also offers free programming for audiences from every part of the community.

Mission

The Center’s mission is to provide a public gathering place that strengthens community and fosters creativity through the presentation of performing arts and arts education programs.

Culture

The Center’s culture is to focus on the values that guide its people's actions. The Center commits to serving as a place of inclusion, diversity, and equity for our staff, artists, community, and beyond. We commit to listening to each other, learning from each other, and taking a stand for what we know is right so that all people feel valued, respected, and safe.

Core Values

The Center’s Core Values are to passionately pursue our mission by being:

• Achievement Focused - Committed to the advancement and cultivation of the Performing Arts in Dallas
• Community Minded – Actively fostering and participating in meaningful community interactions
• Customer Service Driven – Dedicated to the service of internal and external constituents so that all want to return
• Flexible – Willing to change to achieve results

The Center commits to serving as a place of inclusion, diversity, and equity for our staff, artists, community, and beyond. We commit to listening to each other, learning from each other, and taking a stand for what we know is right so that all people feel valued, respected, and safe. The Center is an Equal Opportunity Employer. The Center’s five resident companies are among the city’s leading arts institutions: Anita N. Martinez Ballet Folklorico, Dallas Black Dance Theatre, The Dallas Opera, Dallas Theater Center and Texas Ballet Theater.

Designed by internationally acclaimed architects, the Center’s campus includes the Margot and Bill Winspear Opera House, Dee and Charles Wyly Theatre, Annette Strauss Square, and Elaine D. and Charles A. Sammons Park are some of the finest performance venues in the world.

Job Summary

The Event Manager is responsible for planning and executing events ranging from performances and galas to meetings, festivals, and rentals. Acting as the central point of contact, the Event Manager coordinates across departments—production, box office, front of house, security, and facilities—to ensure each event runs smoothly. This role requires equal focus on pre-event planning, real-time problem solving, and post-event evaluation.

Providing outstanding customer care to create a positive, memorable experience is essential. The Event Manager must be comfortable working both independently and collaboratively, often under tight deadlines. The schedule for this role includes regular daytime hours as well as frequent nights, weekends, and some holidays.

This position requires a strong understanding of event and production operations, including client management, event coordination, and team leadership. Due to the dynamic nature of the Center, the Event Manager will also support additional duties as needed.

The ideal candidate is detail-oriented, highly organized, and an exceptional team player with excellent interpersonal skills. They should thrive in a fast‑paced, ever‑changing environment while maintaining a high level of professionalism. A self‑starter mentality, sound independent judgment, and a positive attitude aligned with the Center’s Core Values are all essential to success in this role.

Position Responsibilities

• Serve as the primary point of contact for clients, promoters, resident companies, and internal stakeholders throughout the event process
• Welcome clients and patrons with professionalism, warmth, and a commitment to the Center’s mission
• Plan and manage event logistics, including scheduling, staffing, and operational needs
• Lead pre-event meetings and walk‑throughs to ensure alignment across departments
• Oversee on‑site event management, serving as the decision‑maker for logistics, client requests, and unexpected challenges
• Ensure all events comply with Center policies, safety regulations, and contractual obligations
• Support budget tracking and cost management for assigned events
• Ensure that all event and patron spaces are in order and present a safe and inviting environment
• Coordinate with front of house, box office, concessions, parking, housekeeping, catering, production, and security teams to ensure clear communication and smooth event operations
• Oversee audience flow, seating, lobby management, and accessibility accommodations
• Ensure compliance with safety and emergency procedures; act as the point of contact for incidents and client concerns
• Manage client concerns with professionalism, empathy, and authority, modeling best practices in guest services
• Serve as the on‑site contact during performances and events, providing support and resolving issues as needed
• Serve as a highly visible, approachable presence, modeling hospitality, equity, and community
• Be present through the conclusion of the performance or event and load‑out, ensuring that all vendors and clients have fully exited the campus before leaving
• Prepare detailed post‑event reports documenting attendance, incidents, and feedback
• Keep the Lead Event Manager promptly and fully informed of any situation that requires immediate management attention
• Complete Weekly Office Hours Checklist consistently
• Serve as lead Event contact for assigned resident company performances
• Attend all pre‑show meetings
• Create and distribute event notes, updating as needed
• Ensure the Center's core values are being adhered to
• Other duties as assigned

Education and/or Experience

• Bachelor’s degree in a related field from an accredited university, or an equivalent combination of education and related professional experience as determined by the hiring department
• Minimum of three years of education and/or professional experience in events, entertainment, or related industries

Experience & Skills

• Ability to work a flexible schedule, including frequent nights, weekends, and holidays
• Proven ability to establish priorities and manage multiple projects simultaneously in a fast‑paced environment
• Strong computer skills, including proficiency in Microsoft Word and Excel
• Excellent interpersonal and communication skills, with the ability to work effectively with a wide range of personalities
• Exceptional organizational skills and a strong attention to detail
• Preferred but Not Required
• Proficiency in CAD software
• CVP or CMP certification
• Trained Crowd Manager certification

Supervisory Responsibilities

• None at this time.