Cloverdale Automotive Inc
Service Advisor Manager Automotive
Cloverdale Automotive Inc, Cloverdale, California, United States, 95425
Benefits
401(k)
Company parties
Competitive salary
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Bonus based on performance
Vision insurance
Job Title Service Advisor - Lead
Location Cloverdale, CA
Employment Type Full-Time
Reports To Owner/General Manager
Position Summary The Service Manager is responsible for overseeing the daily operations of the service department, ensuring the highest standards of customer satisfaction, employee performance, and operational efficiency. This role involves supervising all service staff, managing workflow, maintaining company standards, and fostering a professional, ethical, and customer-focused work environment.
Key Responsibilities
Manage, supervise, and coordinate all employees and day-to-day shop operations.
Maintain the company’s standards for ethical business practices, professional image, customer service, quality work, and strong employee and community relations.
Ensure efficiency, quality, and profitability within the service department.
Oversee customer repair orders, prepare estimates, and delegate tasks to service assistants, dispatchers, and technicians as appropriate.
Conduct regular meetings with service advisors and technicians focused on quality control, safety, and performance improvement.
Monitor and maintain high rate of customer satisfaction through proactive communication and problem resolution.
Support a clean, safe, and organized work environment consistent with company standards.
Qualifications
Minimum of 2 years of experience as a Service Advisor or similar position in the automotive industry with automotive & tire knowledge.
Neat, professional appearance.
Possess a valid California driver’s license and clean driving record.
Strong communication, listening, and interpersonal skills.
Ability to handle stress and maintain professionalism under pressure.
Dependable, enthusiastic, and customer-service oriented.
Willing and able to work extended hours when needed.
Physically able to lift up to 40 pounds, sit, stand, bend and walk.
Core Competencies
Leadership and team management
Customer relationship management
Time management and organization
Problem-solving and decision-making
Safety and compliance awareness
How to Apply If you’re ready to join a respected shop that values quality and teamwork, please email your résumé along with:
Desired salary
Available start date
Optional cover letter
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Tire Pros Corporate.
#J-18808-Ljbffr
401(k)
Company parties
Competitive salary
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Bonus based on performance
Vision insurance
Job Title Service Advisor - Lead
Location Cloverdale, CA
Employment Type Full-Time
Reports To Owner/General Manager
Position Summary The Service Manager is responsible for overseeing the daily operations of the service department, ensuring the highest standards of customer satisfaction, employee performance, and operational efficiency. This role involves supervising all service staff, managing workflow, maintaining company standards, and fostering a professional, ethical, and customer-focused work environment.
Key Responsibilities
Manage, supervise, and coordinate all employees and day-to-day shop operations.
Maintain the company’s standards for ethical business practices, professional image, customer service, quality work, and strong employee and community relations.
Ensure efficiency, quality, and profitability within the service department.
Oversee customer repair orders, prepare estimates, and delegate tasks to service assistants, dispatchers, and technicians as appropriate.
Conduct regular meetings with service advisors and technicians focused on quality control, safety, and performance improvement.
Monitor and maintain high rate of customer satisfaction through proactive communication and problem resolution.
Support a clean, safe, and organized work environment consistent with company standards.
Qualifications
Minimum of 2 years of experience as a Service Advisor or similar position in the automotive industry with automotive & tire knowledge.
Neat, professional appearance.
Possess a valid California driver’s license and clean driving record.
Strong communication, listening, and interpersonal skills.
Ability to handle stress and maintain professionalism under pressure.
Dependable, enthusiastic, and customer-service oriented.
Willing and able to work extended hours when needed.
Physically able to lift up to 40 pounds, sit, stand, bend and walk.
Core Competencies
Leadership and team management
Customer relationship management
Time management and organization
Problem-solving and decision-making
Safety and compliance awareness
How to Apply If you’re ready to join a respected shop that values quality and teamwork, please email your résumé along with:
Desired salary
Available start date
Optional cover letter
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Tire Pros Corporate.
#J-18808-Ljbffr