LIVERPOOL LOS ANGELES
Customer Service Representative - Apparel
LIVERPOOL LOS ANGELES, Montebello, California, United States, 90640
Customer Service Representative - Apparel
3 days ago Be among the first 25 applicants
Customer Service Representative – EDI / Major & Specialty Accounts
About the Position:
As our apparel business continues to grow, we’re expanding our Customer Service team! We’re seeking a Customer Service Representative
with strong communication skills, excellent attention to detail, and hands‑on experience with
EDI transactions
and
major/specialty retail accounts .
The ideal candidate is organized, proactive, and thrives in a fast‑paced environment—with the ability to
multi‑task and prioritize responsibilities
to ensure every customer and order receives exceptional support and accuracy.
Key Responsibilities
Manage daily
EDI 850 and 860 purchase orders .
Process and allocate orders within ship windows for all major accounts.
Ensure timely submission and receipt of
EDI 940s
to/from 3PL.
Manage
bulk order distribution
and coordinate with internal teams to ensure fulfillment accuracy.
Open and maintain customer accounts by recording and updating account information.
Handle customer inquiries and complaints via phone and email in a professional and timely manner.
Request and monitor
credit line approvals
for new accounts through Axim, Finance One, and Rosenthal.
Submit
credit inquiries
for bulk and major accounts; collaborate with A/R to ensure timely order approvals.
Assist with order placements, refunds, exchanges, and credit card payments.
Communicate with sales representatives to verify account and order details.
Partner with the warehouse to ensure orders are shipped accurately and on schedule.
Run daily and weekly reports on open pick tickets, open orders, and monthly order status.
Credit‑approve open orders for timely shipment.
Coordinate with
production
and
receiving
teams to confirm goods are received and ready to ship.
Serve as the primary point of contact between customers and sales representatives.
Resolve product or service issues by identifying problems, determining solutions, and following up to ensure resolution.
Review all return requests and issue
RMA
(Return Merchandise Authorization) numbers.
Requirements & Qualifications
EDI experience required
(850, 856, 810, 846 transactions).
Proficiency in
Microsoft Office , with strong
Excel skills
(required).
Experience with
Rithum
and
CommerceHub
a plus.
Excellent
verbal and written communication
skills.
Strong
organizational and multitasking
abilities.
Positive team player with a strong customer service mindset.
Ability to work efficiently under pressure and meet deadlines.
Experience with
FedEx
and
UPS WorldShip
shipping systems.
Fast and accurate data entry (minimum 50 WPM).
Proven customer service or account support experience in a similar environment.
High school diploma or equivalent required ;
college degree preferred .
Must be punctual, reliable, and detail oriented.
Hourly range - $20-25/hr
Seniority level Entry level
Employment type Full‑time
Industries Retail Apparel and Fashion
#J-18808-Ljbffr
Customer Service Representative – EDI / Major & Specialty Accounts
About the Position:
As our apparel business continues to grow, we’re expanding our Customer Service team! We’re seeking a Customer Service Representative
with strong communication skills, excellent attention to detail, and hands‑on experience with
EDI transactions
and
major/specialty retail accounts .
The ideal candidate is organized, proactive, and thrives in a fast‑paced environment—with the ability to
multi‑task and prioritize responsibilities
to ensure every customer and order receives exceptional support and accuracy.
Key Responsibilities
Manage daily
EDI 850 and 860 purchase orders .
Process and allocate orders within ship windows for all major accounts.
Ensure timely submission and receipt of
EDI 940s
to/from 3PL.
Manage
bulk order distribution
and coordinate with internal teams to ensure fulfillment accuracy.
Open and maintain customer accounts by recording and updating account information.
Handle customer inquiries and complaints via phone and email in a professional and timely manner.
Request and monitor
credit line approvals
for new accounts through Axim, Finance One, and Rosenthal.
Submit
credit inquiries
for bulk and major accounts; collaborate with A/R to ensure timely order approvals.
Assist with order placements, refunds, exchanges, and credit card payments.
Communicate with sales representatives to verify account and order details.
Partner with the warehouse to ensure orders are shipped accurately and on schedule.
Run daily and weekly reports on open pick tickets, open orders, and monthly order status.
Credit‑approve open orders for timely shipment.
Coordinate with
production
and
receiving
teams to confirm goods are received and ready to ship.
Serve as the primary point of contact between customers and sales representatives.
Resolve product or service issues by identifying problems, determining solutions, and following up to ensure resolution.
Review all return requests and issue
RMA
(Return Merchandise Authorization) numbers.
Requirements & Qualifications
EDI experience required
(850, 856, 810, 846 transactions).
Proficiency in
Microsoft Office , with strong
Excel skills
(required).
Experience with
Rithum
and
CommerceHub
a plus.
Excellent
verbal and written communication
skills.
Strong
organizational and multitasking
abilities.
Positive team player with a strong customer service mindset.
Ability to work efficiently under pressure and meet deadlines.
Experience with
FedEx
and
UPS WorldShip
shipping systems.
Fast and accurate data entry (minimum 50 WPM).
Proven customer service or account support experience in a similar environment.
High school diploma or equivalent required ;
college degree preferred .
Must be punctual, reliable, and detail oriented.
Hourly range - $20-25/hr
Seniority level Entry level
Employment type Full‑time
Industries Retail Apparel and Fashion
#J-18808-Ljbffr