Langate Software
Join to apply for the
Service Operations Manager
role at
Langate Software Join to apply for the
Service Operations Manager
role at
Langate Software Role:Service Operations Manager
Department:Service Delivery
Reports To:CEO
Location:Remote, Global
Term: Permanent Full-Time
Benefits: Remote Work, Certifications and Training Program. Unlimited Time Off
Company Overview
Imagis is an IT digital transformation firm that has been focused on the technology needs of Non-Profits, Biotech, Biomed, and other Healthcare IT companies for over 25 years.
Our Mission is to deliver the best digital workplace experience for people to work better together securely with technology while balancing productivity and security.
Our Vision is to build a future where people are connected, resourceful and leveraging technology to realize their potential. A bright future of growth and evolution where everyone can imagine more, achieve more and be more. A future where technology creates limitless opportunities for the global economy, organizations, and individuals.
Our Core Values
Intentional Growth Thoughtful Execution Integrity Above All Else
Position Overview
As a key leader within our organization, you will be responsible for steering our service team, ensuring excellence in service delivery, and maintaining strong relationships with internal and external stakeholders. This role is pivotal in shaping our service operations and aligning them with our strategic objectives.
Position Responsibilities
Team Leadership: Lead, manage and hold accountable the service team, fostering accountability, innovation, and collaboration. Process Development: Build and optimize service operations processes to enhance service delivery. Daily Coordination: Facilitate weekly service team and daily stand-up meetings, ensuring clear communication and actionable follow-ups. Project Management: Develop project plans, assign resources and provide regular project status updates and efficiently manage resource allocation across the service pipeline. Facilitate project kick-off calls and lessons learned documentation. Change Management: Handle change orders and direct service change requests, ensuring seamless execution. Documentation Management: Ownership of documentation structure, SOP quality and adherence. Policy Compliance: Ensure adherence to service desk processes in line with company policies. Service Level Management: Monitor and achieve service level objectives across all service incidents and requests. Vendor Relations: Maintain regular communication with key third-party vendors, ensuring alignment with service objectives. Strategic Reviews: Conduct technology alignment reviews, providing insightful recommendations.
Qualifications
Excellent English communication skills Strong technical background within Microsoft 365 and Azure Ecosystem Proven leadership in service delivery management Excellent communication and team management skills Knowledge of current technology trends Minimum of 5+ years working in IT MSP or similar IT Service Desk team Minimum of 5+ years as Infrastructure IT Engineer (T2 or T3) or Team Lead Minimum of 3+ years in IT Project Management 1 or more of the following certifications or similar ITIL CAPM PMP Project + M365 or Azure Fundamentals
PersonalSkills
Self-motivated and driven Builder of process and systems Results oriented Strategic thinker with ability to execute Precise and detailed Clear and assertive communication style
Key Performance Indicators
Service Gross Margin SLA Adherence Standards Compliance
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Management and Manufacturing Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Langate Software by 2x Get notified about new Service Operations Manager jobs in
New York, NY . New York, NY $130,000 - $140,000 2 days ago New York, NY $150,500 - $192,600 1 week ago New York City Metropolitan Area 2 days ago Manager, Customer Service Training & Quality
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Service Operations Manager
role at
Langate Software Join to apply for the
Service Operations Manager
role at
Langate Software Role:Service Operations Manager
Department:Service Delivery
Reports To:CEO
Location:Remote, Global
Term: Permanent Full-Time
Benefits: Remote Work, Certifications and Training Program. Unlimited Time Off
Company Overview
Imagis is an IT digital transformation firm that has been focused on the technology needs of Non-Profits, Biotech, Biomed, and other Healthcare IT companies for over 25 years.
Our Mission is to deliver the best digital workplace experience for people to work better together securely with technology while balancing productivity and security.
Our Vision is to build a future where people are connected, resourceful and leveraging technology to realize their potential. A bright future of growth and evolution where everyone can imagine more, achieve more and be more. A future where technology creates limitless opportunities for the global economy, organizations, and individuals.
Our Core Values
Intentional Growth Thoughtful Execution Integrity Above All Else
Position Overview
As a key leader within our organization, you will be responsible for steering our service team, ensuring excellence in service delivery, and maintaining strong relationships with internal and external stakeholders. This role is pivotal in shaping our service operations and aligning them with our strategic objectives.
Position Responsibilities
Team Leadership: Lead, manage and hold accountable the service team, fostering accountability, innovation, and collaboration. Process Development: Build and optimize service operations processes to enhance service delivery. Daily Coordination: Facilitate weekly service team and daily stand-up meetings, ensuring clear communication and actionable follow-ups. Project Management: Develop project plans, assign resources and provide regular project status updates and efficiently manage resource allocation across the service pipeline. Facilitate project kick-off calls and lessons learned documentation. Change Management: Handle change orders and direct service change requests, ensuring seamless execution. Documentation Management: Ownership of documentation structure, SOP quality and adherence. Policy Compliance: Ensure adherence to service desk processes in line with company policies. Service Level Management: Monitor and achieve service level objectives across all service incidents and requests. Vendor Relations: Maintain regular communication with key third-party vendors, ensuring alignment with service objectives. Strategic Reviews: Conduct technology alignment reviews, providing insightful recommendations.
Qualifications
Excellent English communication skills Strong technical background within Microsoft 365 and Azure Ecosystem Proven leadership in service delivery management Excellent communication and team management skills Knowledge of current technology trends Minimum of 5+ years working in IT MSP or similar IT Service Desk team Minimum of 5+ years as Infrastructure IT Engineer (T2 or T3) or Team Lead Minimum of 3+ years in IT Project Management 1 or more of the following certifications or similar ITIL CAPM PMP Project + M365 or Azure Fundamentals
PersonalSkills
Self-motivated and driven Builder of process and systems Results oriented Strategic thinker with ability to execute Precise and detailed Clear and assertive communication style
Key Performance Indicators
Service Gross Margin SLA Adherence Standards Compliance
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Management and Manufacturing Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Langate Software by 2x Get notified about new Service Operations Manager jobs in
New York, NY . New York, NY $130,000 - $140,000 2 days ago New York, NY $150,500 - $192,600 1 week ago New York City Metropolitan Area 2 days ago Manager, Customer Service Training & Quality
New York, NY $96,500.00 - $206,400.00 2 days ago New York City Metropolitan Area $115,000.00 - $125,000.00 2 weeks ago Operations Lead - The Shops at Columbus Circle
New York, NY $90,000.00 - $105,000.00 3 days ago New York, NY $115,000.00 - $125,000.00 2 weeks ago New York City Metropolitan Area 5 months ago New York, NY $100,000.00 - $125,000.00 1 week ago New York City Metropolitan Area $110,000.00 - $160,000.00 1 week ago Fairfield, NJ $100,000.00 - $120,000.00 3 weeks ago New York, NY $68,000.00 - $70,000.00 1 week ago Assistant General Manager - Soho House New York
New York, NY $120,000.00 - $130,000.00 1 week ago Short Hills, NJ $73,713.75 - $86,767.35 1 week ago Customer Happiness Manager, Remote, Education Startup
New York, NY $125,000 - $150,000 2 weeks ago Operations Lead - The Shops at Hudson Yards
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr