UCG | Unified Consultants Group, Inc.
Customer Service & Sales Representative
UCG | Unified Consultants Group, Inc., Dallas, Texas, United States, 75215
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Customer Service & Sales Representative
role at
UCG | Unified Consultants Group, Inc.
Job Summary The role is to join our team as a
Customer Service & Sales Representative . In this role, you will communicate with customers to identify their needs, process requests, handle escalations, and provide solutions that ensure a great customer service experience. The ideal candidate is friendly, computer‑savvy, and able to remain calm under pressure.
Benefits
Bonus based on performance
Competitive salary
Opportunity for advancement
Training & development
Competitive Compensation
Career Growth Opportunities
Responsibilities
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Refer to premade scripts for a variety of customer service topics
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Meet personal and team quotas
Attend trainings to maintain up‑to‑date skills and knowledge
Qualifications
High school diploma/GED
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Industries
Business Consulting and Services
#J-18808-Ljbffr
Customer Service & Sales Representative
role at
UCG | Unified Consultants Group, Inc.
Job Summary The role is to join our team as a
Customer Service & Sales Representative . In this role, you will communicate with customers to identify their needs, process requests, handle escalations, and provide solutions that ensure a great customer service experience. The ideal candidate is friendly, computer‑savvy, and able to remain calm under pressure.
Benefits
Bonus based on performance
Competitive salary
Opportunity for advancement
Training & development
Competitive Compensation
Career Growth Opportunities
Responsibilities
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Refer to premade scripts for a variety of customer service topics
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Meet personal and team quotas
Attend trainings to maintain up‑to‑date skills and knowledge
Qualifications
High school diploma/GED
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Industries
Business Consulting and Services
#J-18808-Ljbffr