FCX Performance
Customer Sales & Service Representative
FCX Performance, Wyoming, Michigan, United States, 49519
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Customer Sales & Service Representative
role at
FCX Performance
Customer service professionals—don’t miss this opportunity with a global industrial distribution company that allows you to do far more than just taking orders and fielding complaints. In partnership with over 4,000 world‑class manufacturers, we are an industry‑leading value‑added distributor of a wide variety of innovative and reliable industrial products. Since 1923, we have been committed to always having the right part in stock and always getting it to the customer when they need it.
You will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to get customers’ business often depends on your ability to quickly and efficiently provide them with just the right parts and/or solutions – especially when customers are experiencing costly equipment breakdowns. You will also occasionally have hands‑on duties that will require mechanical aptitude.
This is a great starting point from which to grow toward a sales or management career. If you enjoy the challenge of finding just the right part or the right solution to fulfill a customer’s needs, and you have the background we’re looking for, we want to talk with you!
Responsibilities
Assist customers by phone and in person at our facility
Help customers get the parts they need
Interact extensively with customers to clarify their needs, research, and recommend parts
Meet / exceed monthly sales goals while increasing customer satisfaction
Provide quotes
Take orders
Provide post‑order service
Physically measure specs on a wide variety of parts
Requirements Our Customer Service Representatives are self‑motivated and driven by a desire to exceed expectations. They have strong prioritization and multitasking skill, a sense of urgency, and display excellent verbal and written communication. Interpersonal skills and the ability to establish rapport, build solid relationships with a wide variety of customers are critical.
Specific Qualifications for the Role
Minimum 6 months of customer service experience
Mechanical and mathematical aptitude
Excellent telephone skills
Ability and desire to learn new systems and processes quickly
Strong computer skills, particularly Excel
High school diploma or equivalent
Valid driver’s license and clean driving record (MVR)
SAP / ERP experience, preferred
Knowledge of industrial distribution products and hydraulics, preferred
Benefits
Base salary and bonus opportunities
Health, vision, and dental coverage, 401(k) w/ company match
Paid vacation, sick time, and company holidays, tuition reimbursement
Personalized training and development program
Career development and advancement opportunities
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.
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Customer Sales & Service Representative
role at
FCX Performance
Customer service professionals—don’t miss this opportunity with a global industrial distribution company that allows you to do far more than just taking orders and fielding complaints. In partnership with over 4,000 world‑class manufacturers, we are an industry‑leading value‑added distributor of a wide variety of innovative and reliable industrial products. Since 1923, we have been committed to always having the right part in stock and always getting it to the customer when they need it.
You will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to get customers’ business often depends on your ability to quickly and efficiently provide them with just the right parts and/or solutions – especially when customers are experiencing costly equipment breakdowns. You will also occasionally have hands‑on duties that will require mechanical aptitude.
This is a great starting point from which to grow toward a sales or management career. If you enjoy the challenge of finding just the right part or the right solution to fulfill a customer’s needs, and you have the background we’re looking for, we want to talk with you!
Responsibilities
Assist customers by phone and in person at our facility
Help customers get the parts they need
Interact extensively with customers to clarify their needs, research, and recommend parts
Meet / exceed monthly sales goals while increasing customer satisfaction
Provide quotes
Take orders
Provide post‑order service
Physically measure specs on a wide variety of parts
Requirements Our Customer Service Representatives are self‑motivated and driven by a desire to exceed expectations. They have strong prioritization and multitasking skill, a sense of urgency, and display excellent verbal and written communication. Interpersonal skills and the ability to establish rapport, build solid relationships with a wide variety of customers are critical.
Specific Qualifications for the Role
Minimum 6 months of customer service experience
Mechanical and mathematical aptitude
Excellent telephone skills
Ability and desire to learn new systems and processes quickly
Strong computer skills, particularly Excel
High school diploma or equivalent
Valid driver’s license and clean driving record (MVR)
SAP / ERP experience, preferred
Knowledge of industrial distribution products and hydraulics, preferred
Benefits
Base salary and bonus opportunities
Health, vision, and dental coverage, 401(k) w/ company match
Paid vacation, sick time, and company holidays, tuition reimbursement
Personalized training and development program
Career development and advancement opportunities
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.
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