Toyota of Hemet
We are seeking a highly motivated and customer-focused individual to join our team as a Sales BDC Associate at Toyota of Hemet. In this role, you will be responsible for handling inbound and outbound sales-related inquiries, scheduling appointments, and providing exceptional service to customers throughout the sales process. Your primary goal will be to support the sales team, generate leads, and create a positive experience for every customer you interact with.
Key Responsibilities
Respond to incoming calls, emails, and online inquiries in a timely and professional manner.
Assist customers in scheduling appointments for vehicle test drives, sales consultations, and service appointments.
Follow up on leads from various channels, including online inquiries, phone calls, and walk-ins.
Qualify leads by identifying customer needs and preferences, and ensure they are directed to the appropriate sales staff.
Provide customers with information about Toyota vehicles, promotions, and financing options.
Maintain accurate and up-to-date customer records and interactions within the dealership's CRM system.
Track and manage leads to ensure they are properly followed up on and converted into sales opportunities.
Support sales staff by setting appointments, assisting with sales-related documentation, and helping to finalize transactions.
Handle customer inquiries related to inventory, pricing, trade-ins, and financing options.
Provide high-level customer service and ensure that every customer experience is positive and seamless.
Meet daily, weekly, and monthly performance goals related to lead generation and customer engagement.
Requirements
Previous experience in a Business Development Center (BDC), sales, or customer service role is preferred.
Strong communication skills, both verbal and written.
Excellent phone etiquette and ability to handle customer inquiries professionally.
Ability to multitask in a fast-paced environment and prioritize tasks effectively. Requirements
Strong communication skills, both verbal and written.
Excellent phone etiquette and ability to handle customer inquiries professionally.
Ability to multitask in a fast-paced environment and prioritize tasks effectively.
Proficiency with CRM software and general computer applications.
Knowledge of Toyota products and services is a plus.
Positive attitude, with a customer-first mindset and a desire to exceed customer expectations.
Ability to work flexible hours, including evenings and weekends as needed.
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Key Responsibilities
Respond to incoming calls, emails, and online inquiries in a timely and professional manner.
Assist customers in scheduling appointments for vehicle test drives, sales consultations, and service appointments.
Follow up on leads from various channels, including online inquiries, phone calls, and walk-ins.
Qualify leads by identifying customer needs and preferences, and ensure they are directed to the appropriate sales staff.
Provide customers with information about Toyota vehicles, promotions, and financing options.
Maintain accurate and up-to-date customer records and interactions within the dealership's CRM system.
Track and manage leads to ensure they are properly followed up on and converted into sales opportunities.
Support sales staff by setting appointments, assisting with sales-related documentation, and helping to finalize transactions.
Handle customer inquiries related to inventory, pricing, trade-ins, and financing options.
Provide high-level customer service and ensure that every customer experience is positive and seamless.
Meet daily, weekly, and monthly performance goals related to lead generation and customer engagement.
Requirements
Previous experience in a Business Development Center (BDC), sales, or customer service role is preferred.
Strong communication skills, both verbal and written.
Excellent phone etiquette and ability to handle customer inquiries professionally.
Ability to multitask in a fast-paced environment and prioritize tasks effectively. Requirements
Strong communication skills, both verbal and written.
Excellent phone etiquette and ability to handle customer inquiries professionally.
Ability to multitask in a fast-paced environment and prioritize tasks effectively.
Proficiency with CRM software and general computer applications.
Knowledge of Toyota products and services is a plus.
Positive attitude, with a customer-first mindset and a desire to exceed customer expectations.
Ability to work flexible hours, including evenings and weekends as needed.
#J-18808-Ljbffr