A financial technology company based in Chicago seeks a User Escalations Specialist to address user issues, engage directly with customers, and collaborate with product and engineering teams. This role requires at least 5 years of user support experience, a user-first perspective, and a knack for data-driven analysis. Responsibilities include timely resolution of escalations, conducting root cause analyses, and helping build a strong team process. The role offers a salary range of $90,000 - $135,100 annually, plus additional benefits.
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