DMI
A leading digital services provider in Arlington, VA, is seeking a dedicated Service Desk Level II to oversee Tier 1 support operations for a federal government client. The ideal candidate will have significant experience in IT management, particularly in a service desk environment, with strong leadership and ITIL certification. Responsibilities include managing the support team, ensuring SLA compliance, and driving service improvement initiatives. Candidates must be US citizens and may need to obtain a public trust clearance.
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