First Citizens Bank
Demand Management Analyst III - Enterprise Digital
First Citizens Bank, Raleigh, North Carolina, United States, 27601
Demand Management Analyst III - Enterprise Digital
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Overview This is a remote role that may be hired in several markets across the United States. Preference is given to candidates located near a FCB hub such as Raleigh, Charlotte, or Phoenix. The Demand Management Analyst is a critical operational role within the Enterprise Digital team, responsible for creating and managing the end-to-end intake review process for requests coming from both the Commercial and Consumer banking segments. This position serves as the central coordination point for demand across the organization, ensuring all requests are properly documented, routed, evaluated and tracked through to approval and eventual delivery. Working closely with business stakeholders, technology teams, and product partners, you will maintain the operational backbone of our demand management function. This role is ideal for a detail-oriented, process-driven analyst who thrives on bringing order to complexity and enabling smooth cross-functional collaboration. You'll gain exposure to digital banking strategy, technology portfolio management, and enterprise-wide prioritization while building foundational skills in project and product management.
Responsibilities
Establish Demand Management Process: Help create demand management and intake processes, templates, and workflows to drive efficiency and consistency
Manage Intakes: Manage the intake workflow for technology and product feature requests from initial submission through routing and approval
Coordinate Cost & Resource Estimation: Partner with technology and delivery teams to gather cost estimates and resource requirements to inform prioritization and funding decisions
Facilitate Stakeholder Coordination: Lead intake review sessions with business and technology stakeholders and ensure timely resolution of open items
Track Demand Pipeline & Reporting: Maintain dashboards and reports on overall demand, budget and capacity utilization, status, and other key metrics to provide regular updates to leadership
Create Project Artifacts: Help develop project charter documents, budget and resource forecasts, and leadership decks to communicate scope, cost estimates, resource requirements, delivery timelines and benefits
Qualifications Bachelor's Degree and 4 years of experience in Analytics, or Modeling, or Reporting OR High School Diploma or GED and 8 years of experience in Analytics, or Modeling, or Reporting
Education & Experience
3-5 years of experience in business analysis, product management, project management, or other operations roles
Experience in financial services, banking, or technology environments preferred
Relevant certifications (Agile, PMP, Six Sigma) a plus
Technical Skills
Experience with product and project management tools, including Jira and Confluence
Advanced proficiency in Excel (data analysis and visualization, financial modeling, pivot tables, etc.)
PowerPoint and presentation skills for stakeholder communications and reporting
Strong aptitude for learning new systems and tools quickly
Core Competencies
High degree of autonomy and comfort operating in ambiguous, unstructured environments
Exceptional organizational skills and attention to detail
Ability to manage multiple priorities and deadlines simultaneously
Collaborative approach to working across diverse teams and functions
Process-oriented mindset with focus on continuous improvement
The base pay for this position is generally between $85,300 and $115,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.
This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.
Additional Details
Seniority Level: Not Applicable
Employment Type: Full-time
Job Function: Business Development and Sales
Industries: Banking and Financial Services
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
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Get AI-powered advice on this job and more exclusive features.
Overview This is a remote role that may be hired in several markets across the United States. Preference is given to candidates located near a FCB hub such as Raleigh, Charlotte, or Phoenix. The Demand Management Analyst is a critical operational role within the Enterprise Digital team, responsible for creating and managing the end-to-end intake review process for requests coming from both the Commercial and Consumer banking segments. This position serves as the central coordination point for demand across the organization, ensuring all requests are properly documented, routed, evaluated and tracked through to approval and eventual delivery. Working closely with business stakeholders, technology teams, and product partners, you will maintain the operational backbone of our demand management function. This role is ideal for a detail-oriented, process-driven analyst who thrives on bringing order to complexity and enabling smooth cross-functional collaboration. You'll gain exposure to digital banking strategy, technology portfolio management, and enterprise-wide prioritization while building foundational skills in project and product management.
Responsibilities
Establish Demand Management Process: Help create demand management and intake processes, templates, and workflows to drive efficiency and consistency
Manage Intakes: Manage the intake workflow for technology and product feature requests from initial submission through routing and approval
Coordinate Cost & Resource Estimation: Partner with technology and delivery teams to gather cost estimates and resource requirements to inform prioritization and funding decisions
Facilitate Stakeholder Coordination: Lead intake review sessions with business and technology stakeholders and ensure timely resolution of open items
Track Demand Pipeline & Reporting: Maintain dashboards and reports on overall demand, budget and capacity utilization, status, and other key metrics to provide regular updates to leadership
Create Project Artifacts: Help develop project charter documents, budget and resource forecasts, and leadership decks to communicate scope, cost estimates, resource requirements, delivery timelines and benefits
Qualifications Bachelor's Degree and 4 years of experience in Analytics, or Modeling, or Reporting OR High School Diploma or GED and 8 years of experience in Analytics, or Modeling, or Reporting
Education & Experience
3-5 years of experience in business analysis, product management, project management, or other operations roles
Experience in financial services, banking, or technology environments preferred
Relevant certifications (Agile, PMP, Six Sigma) a plus
Technical Skills
Experience with product and project management tools, including Jira and Confluence
Advanced proficiency in Excel (data analysis and visualization, financial modeling, pivot tables, etc.)
PowerPoint and presentation skills for stakeholder communications and reporting
Strong aptitude for learning new systems and tools quickly
Core Competencies
High degree of autonomy and comfort operating in ambiguous, unstructured environments
Exceptional organizational skills and attention to detail
Ability to manage multiple priorities and deadlines simultaneously
Collaborative approach to working across diverse teams and functions
Process-oriented mindset with focus on continuous improvement
The base pay for this position is generally between $85,300 and $115,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.
This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.
Additional Details
Seniority Level: Not Applicable
Employment Type: Full-time
Job Function: Business Development and Sales
Industries: Banking and Financial Services
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
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